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March 20, 2013News for travel agents

  Business and Industry Watch 
  • Holland America Line details Alaska cruise schedule for 2014
    Holland America Line says seven of its ships will homeport in Alaska in 2014 to offer a series of multiday sailings. Offerings for the 2014 cruise season include round-trip, seven-day sailings from Vancouver, British Columbia, to Alaska's Inside Passage, with port calls in Skagway, Juneau and Ketchikan, Alaska. TravelPulse (3/19) LinkedInFacebookTwitterEmail this Story
  • Other News
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  Trends and Technology 
  • Cruise market sees rise of younger demographic groups
    Travelers from the Generation X and millennial age brackets are edging out senior travelers in the cruise market, experts say. Travel agents can reach out to this booming demand segment through more technology-based marketing efforts, but with some variations depending on the target segment. "For Generation X, marketing strategy should focus on providing product-related information that is verbally and visually rich and highly informative. However, Generation Y looks to parents and peers for guidance and can be attracted through peer interaction," said Nelson Barber, an associate professor at New Hampshire University. TravelAge West (3/18) LinkedInFacebookTwitterEmail this Story
  • Airline ticket sales up 0.2% from first 2 months of 2012, ARC reports
    Travel agents sold a total of $15 billion in airline tickets during the first two months of 2013 -- a 0.2% rise compared with $14.9 billion in sales recorded during the same period last year, ARC says. The total number of domestic transactions made by travel agents during the same period declined 1.27%, to 18 million. TravelPulse (3/19) LinkedInFacebookTwitterEmail this Story
  • Automated hotel check-in is a breeze
    Some hotels are using kiosks (complemented by ambassadors) in their lobbies to speed the check-in process, while the Inn at St. Botolph in Boston e-mails guests a room code key so they can gain entrance to their rooms quickly. Tyler Craig, vice president and general manager for the NCR Corp.’s travel business, said people are looking for the same automated experiences in hotels as they have at ATMs and in airports, and the hospitality industry is responding. "When a guest checks in late at night and the same employee can make sure the check-in goes smoothly and also sell them something to eat, the hotel has saved money on staffing, increased its revenue and increased customer satisfaction," noted Glenn Haussman, editor of Hotel Interactive. The New York Times (tiered subscription model) (3/18) LinkedInFacebookTwitterEmail this Story
  Consumer Travel News 
  Regulatory and Legislative 
  • Cruise lines should adopt a bill of rights, senator says
    Sen. Charles Schumer, D-N.Y., has proposed that cruise lines voluntarily adopt a bill of rights for passengers. Guarantees for cruise ship passengers would include medical personnel, backup power and sanitary conditions, as well as the right to a full refund in the event of a cruise being canceled because of mechanical problems. USA Today/The Associated Press (3/18) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: Consistency, service are marks of a dependable supplier
    Travel agents should look for consistency and top-notch service when deciding which travel supplier to do business with, John Frenaye writes. "[W]hen push comes to shove and I need to get an answer or a problem resolved, I need to be sure that the supplier I chose is working on the same team," Frenaye writes. Honesty and a good commission structure are also traits that travel agents should seek in a supplier, Frenaye writes. Travel Research Online (3/18) LinkedInFacebookTwitterEmail this Story — Common sense advice for today's traveler
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  Small-Business Strategies 
  • Tips for keeping customers loyal
    In addition to searching for new customers for your business, it's important to show your current customers that you appreciate their business. Stay in touch by sharing valuable information with them, sending handwritten notes and letting them know about everything you're doing to meet their needs. Entrepreneur online (3/18) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
  • ASTA keeps you informed and prepared
    Join ASTA today and receive member-only alerts containing information on the most up-to-date news regarding the travel industry. ASTA works tirelessly to make sure you are well informed on industry news, rules and regulations, so you can focus on what you do best: selling travel. Our Member Alerts provide you with information on ever-changing state and federal regulations so you can comply with complicated government laws. Gain the knowledge you need to remain competitive and successful in the travel industry. Be the first to know -- join ASTA today. LinkedInFacebookTwitterEmail this Story
  • Expand your business' reach with ASTA
    Gain access to more than 7,000 ASTA members with our membership directory. Use this directory to connect personally with travel agencies and suppliers from all over the world. Search by name, geographic location, demographics and area of expertise. Use this tool to efficiently find agencies or suppliers who want to collaborate with your company. Agents can search for suppliers in new locations they are looking to branch out to. Suppliers can find prospective agencies who will sell their products or services. Make the connection today -- join ASTA. LinkedInFacebookTwitterEmail this Story
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Greek philosopher

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