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February 28, 2013News for hotel and lodging professionals

  Front Desk 
  • Principal Hayley Group is sold to Starwood Capital Group affiliate
    An affiliate of Starwood Capital Group has closed on the purchase of Principal Hayley Group, which has a portfolio that includes about 4,000 rooms as well as 500 conference rooms across Europe. "This transaction marks an exciting investment in the European hotels and conferences sector and provides a great management platform for us to expand further in Europe," said Barry Sternlicht, chairman and CEO of Starwood Capital Group. TravelPulse (2/27) LinkedInFacebookTwitterEmail this Story
  Business Update 
  • Radisson Blu will drive Carlson Rezidor's growth, executive says
    Carlson Rezidor Hotel Group expects further growth in the global market spearheaded by its Radisson Blu brand, says Thorsten Kirschke, the company's president for the Americas, during the Carlson Rezidor Full Service Brands Business Conference this week in Chicago. The company launched 33 hotels around the world last year under the Radisson Blu brand and is looking to open 21 more this year in markets such as India, China and Russia. The growth comes as Carlson reaches the halfway point of its expansive Ambition 2015 strategy, through which many hotels in its portfolio have undergone repositioning and property-improvement projects. Hotel Interactive (2/27) LinkedInFacebookTwitterEmail this Story
  • Marriott plans 49 hotel openings in Middle East and Africa
    Arne Sorenson, Marriott International's president and CEO, says the company has about 12,000 rooms in its development pipeline in the Middle East and Africa region as it seeks partner investors for hotel projects in markets including Saudi Arabia. "We have 42 [properties] open and 49 signed and in the pipeline for the Middle East and Africa. When we look across the region we see Dubai, the kingdom [of Saudi Arabia], the rest of the emirates and probably Nigeria as being the most significant growth markets," Sorenson said. ArabianBusiness.com (United Arab Emirates) (2/27) LinkedInFacebookTwitterEmail this Story
  • Other News
  Market Trends 
  • Africa's Serengeti attracts hotel development
    Luxury safari hotels are becoming the next big thing in Africa's Serengeti region as more hoteliers discover the strong tourism opportunities there. New lodges include Kempinski Hotels' Olare Mara Kempinski Masai Mara tented camp and the Four Seasons Safari Lodge Serengeti Tanzania. HotelNewsNow.com (2/27) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Technology 
  • Customers aren't happy with online travel booking, report says
    More people are satisfied with e-commerce websites, but customer satisfaction has fallen 2.6% for online travel, according to a USA Today report on the American Customer Satisfaction Index. "There's been a lack of innovation in the category," said Larry Freed, CEO at ForeSee, which helps produce the index. "Consumers are saying that the value they're getting hasn't kept up with how their expectations are evolving." Mobile booking has changed the travel industry, and will account for 50% of online flight booking by 2017, this feature says. Hotel Management online (2/26) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: Phone, e-mail remain viable distribution channels
    Hotels should be sure to promote their phone number and e-mail address for bookings, as consumers will appreciate being given a choice in how to book stays, writes Doug Kennedy, president of the Kennedy Training Network. "Smart hotel marketers know it's the customer's choice of how they want to book. They understand the interplay of voice, web and email and they make it easy for potential guests to use their preferred channel," Kennedy writes. eHotelier.com (2/28) LinkedInFacebookTwitterEmail this Story
  Development 
  AH&LA News 
  • Lodging survey tracks key industry trends
    The 2012 Lodging Survey tracks key trends in more than 100 areas, including in-room amenities, security, food/beverage, guest services, green and facilities, giving hoteliers a detailed analysis of the industry. To download a copy of the study, funded every two years by the American Hotel & Lodging Educational Foundation, visit the members-only section of www.ahla.com. LinkedInFacebookTwitterEmail this Story
  • Become a Certified Hospitality Trainer
    Hotel trainers play a crucial role in ensuring that their property's employees know how to deliver the kind of service guests expect. The Certified Hospitality Trainer (CHT) designation from the American Hotel & Lodging Educational Institute (EI) validates your knowledge and skills and recognizes you for your training expertise. LinkedInFacebookTwitterEmail this Story
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  SmartQuote 
He that will not apply new remedies must expect new evils; for time is the greatest innovator."
--Francis Bacon,
British author and statesman


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