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March 12, 2013
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News for community association managers

  In the News 
  • Florida court to decide HOA's debt-collecting rights
    A state court in Florida is expected to rule on whether an HOA can restrict guests' access and force a homeowner to ask permission to pass through the community gates if they have fallen behind in association fees. The case involves a resident of the Alaqua neighborhood who owes an estimated $100,000, including past-due fees, interest and legal fees. "Anyone who is a full-time member of the family can get access, but not guests," HOA attorney James Gustino says. "... When you enter into a purchase contract, subject to covenants, conditions and deed restrictions, you enter into a contract with everyone else in the community, and their fortunes are impacted based on whether you comply." Orlando Sentinel (Fla.) (3/7) Email this Story
  • Homeowners would get mediation option under Conn. bill
    Connecticut lawmakers are considering a bill that would give homeowners the option of mediation to settle disputes with insurance companies after catastrophes such as natural disasters. "Connecticut has seen more than its share of catastrophic storms in the past two years," Insurance Commissioner Thomas Leonardi says. "... This voluntary consumer mediation program would give Connecticut policyholders and the department another key tool for helping resolve catastrophic claims in a more timely manner." Insurance Journal (3/8) Email this Story
  • Other News
  Leadership Strategies and Organizational Management 
  • Other News
  Doing Good in the Community 
  • Social media helps homeowners take a byte out of crime
    Homeowners associations in Chesapeake, Va., have joined the social media site NextDoor.com to report suspicious behavior directly to police and receive relevant messages about the community directly from officers. "Apparently, there had been a lot of burglaries prior to mine, and I didn't know," says Holly Parker, who got her neighborhood to join NextDoor.com after her house was broken into. "And I saw somebody suspicious the day my house was robbed. Had I known this was going on, I would have made a phone call to police immediately." The Virginian-Pilot (Norfolk) (3/10) Email this Story
  Ethics and Professional Conduct 
  • How to lead when things are clear as mud
    Uncertain and confusing times are the real test of a CEO's leadership ability, writes Scott Eblin. It's important to communicate clearly, to be honest about known unknowns and to avoid disconnecting when the going gets tough. "In the absence of clear and relevant communications from you and with you, people are going to fill the vacuum with stuff they're making up. You don't want that. Stay engaged," Eblin advises. EblinGroup.com/Next Level Blog (3/7) Email this Story
  • 5 ways to deal with difficult customers
    When customers get angry, turn the negative situation into a positive one by thanking them for calling attention to problems with your service, Monika Jansen writes. Avoid getting defensive and try to see things through their perspective. NetworkSolutions.com (3/7) Email this Story
  SmartQuote 
We are all worms. But I do believe that I am a glow-worm."
--Winston Churchill,
British prime minister


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National Board of Certification for Community Association Managers (NBC-CAM)
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Falls Church, Virginia 22042
Phone: 866.779.CMCA (2622)
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About NBC-CAM
The National Board of Certification for Community Association Managers (NBC-CAM) is a 17-year-old independent board that sets the standards for community association managers worldwide. The board administers the Certified Manager of Community Associations® (CMCA) examination, a rigorous, three-hour test that measures managers’ knowledge of community management best practices. Passing the CMCA examination and maintaining the standards of the CMCA certification is proof that a manager is a knowledgeable, ethical and professional. CMCA-certified managers have the skills to safeguard the assets of homeowners’ associations, giving homeowners peace of mind and protecting home values.

The CMCA credential is accredited by the National Commission for Certifying Agencies (NCCA) which means it complies with NCCA’s stringent international standards for a professional certification program. NCCA accreditation provides independent validation that the CMCA program meets or exceeds twenty-one standards concerning various aspects of the certification program including its purpose, structure, governance, psychometric foundation, policies and procedures. Accreditation validates the integrity of the CMCA program and is a mark of quality.

For more information, go to www.nbccam.org
 
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