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February 8, 2013
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Spa industry news

  Spa Spotlight 
  • New nautical-themed Ritz-Carlton spa to launch in L.A.
    The Ritz-Carlton, Marina del Rey, next month will unveil Spa Nautica, a nautical-themed spa that features couples rooms, a full nail salon, and outdoor treatments in warm months. The spa also features a menu of locally sourced, organic foods prepared by an on-staff chef as well as facials and other treatments that use organic products. Luxury Travel Advisor (2/6) LinkedInFacebookTwitterEmail this Story
  • Starwood Hotels & Resorts unveils new Fiji day spa
    Starwood Hotels & Resorts' The Westin Denarau Island Resort and Spa has launched Fiji's biggest day spa, a center for holistic healing. The Heavenly Spa features hydrotherapy in many forms -- from jet or outdoor showers to a lap pool -- along with healthy foods, training in yoga and meditation, and massage and other spa treatments. (2/7) LinkedInFacebookTwitterEmail this Story
5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

  Retail Rundown 
  • Outlook may brighten for Canadian cosmetics trade
    While economic challenges have slowed revenue growth at Canadian cosmetics companies over the last five years, a report from IBISWorld indicates the future should be brighter. Revenue over the next five years is expected to improve even over last year's 2.9% growth, compared with the 0.7% a year manufacturers saw in the last five years, the report said. (2/7) LinkedInFacebookTwitterEmail this Story
  • Study: Use emotional appeal to boost beauty sales
    Beauty brands can increase sales by making a stronger emotional connection to the potential customer, research shows. "If you don't have a handle on the emotional side of the purchase and engagement process, you might as well spend your marketing budget on coupons and promotions," said Robert Passikoff, president of Brand Keys. Skin Inc. magazine (2/2013) LinkedInFacebookTwitterEmail this Story
SHRM Exec Study: Impact of Absence
Read the compelling results of this 2014 survey conducted by SHRM and Kronos® that demonstrate how a clearly defined strategy to monitor and manage absence, with proper training and automation, can help control costs associated with absences and improve your bottom line. Click here to learn more.

  Hospitality Trends 
Whitepaper: SDN: How do you get there from here?
Are the growing data needs of mobile, cloud, big data and social threatening today's enterprise networks? Scalable processes, a phased integration approach and the appetite to optimize over time are key components of a modern network. It's how agile organizations prepare for the data needs of tomorrow.
Explore the whitepaper to start down the path toward SDN.

  Business Best Practices 
  • Relating to workers who are older than you are
    Managing employees who are older than you are can be intimidating, but don't make the mistakes of assuming your workers know more or less than they do, that they don't respect your authority or that you can't relate to them. Getting to know them personally will help you see what motivates them, and you might find that you have more in common than you think. (2/6) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Do's and don'ts in treating heart-disease patients
    When providing spa services to patients with heart conditions, knowledge of the body and the condition is key, experts say. Massage therapists shouldn't put pressure on the chest and shouldn't treat the client daily. Saunas and cold therapies are out, but lukewarm baths that incorporate aromatherapy are fine. Some skin care treatments can aggravate heart conditions, especially chest and abdominal exfoliation. DAYSPA magazine (2/2013) LinkedInFacebookTwitterEmail this Story
  Finance and Economics 
  Water Cooler 
  • Millennials report highest stress levels
    While stress for Americans is getting better, those ages 18 to 33 report the highest stress levels, often citing worries about work and money, a survey by Harris Interactive finds. “Millennials are growing up at a tough time. ... The economy collapsed just as many of them were getting out of college and coming of age -- that does lead to a greater sense of stress,” says Mike Hais, co-author of "Millennial Momentum." (2/7) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • ISPA Benefits at a Glance
    ISPA spa members receive a wide range of invaluable benefits with their membership, including full access to the ISPA Job Bank and Membership Directory, discounts on the ISPA Conference & Expo and educational resources and full access to industry and consumer research. Whether you are an ISPA member or not, read a quick overview of the benefits ISPA spa members receive. If you aren't a member and want to join, contact ISPA today. LinkedInFacebookTwitterEmail this Story
Learn more about ISPA ->About ISPA  |  Events  |  Join ISPA  |  Education & Resources  |  Contact Us

If you want to make enemies, try to change something."
--Woodrow Wilson,
28th U.S. president

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