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October 18, 2012News for hotel and lodging professionals

  Front Desk 
 
  • Accor reports decreased revenue growth in Q3
    Third-quarter revenue growth for Accor slowed to 1.3% on a like-for-like basis compared with growth of 3.1% in the previous quarter, as the company reported deteriorating business in its south European markets. Sales during the quarter reached $1.93 billion, Accor reported. Reuters (10/16), HotelsMag.com (free registration) (10/16) LinkedInFacebookTwitterEmail this Story
This white paper focuses on how hospitality and gaming organizations can take better advantage of the blending of social media, location-specific searches and mobile device usage. Eleven tips for using analytics to enhance customer-focused marketing are discussed, with a focus on delivering offers that are relevant, personal and immediate.
  Business Update 
  • Starwood's expansion plan in Australia includes Aloft brand debut
    Starwood Hotels & Resorts Worldwide plans to add more Four Points by Sheraton properties in Australia as it looks to introduce its Aloft brand in the country, the company says. Andrew Taylor, a Starwood director for the Pacific region, outlined the company's goals of having a Four Points by Sheraton hotel in each state capital and as many as 15 Aloft-brand properties in the country within five years. "We're pursuing Aloft and Four Points deals in both new-build projects and rebranding opportunities," Taylor said. Bloomberg (10/17) LinkedInFacebookTwitterEmail this Story
  • AMResorts launches new Breathless resort brand
    AMResorts has unveiled its sixth brand, Breathless, which will include luxury amenities such as premium-brand drinks, gourmet dining with no reservations required and 24-hour room service. The first Breathless resort, the Riviera Cancun in Mexico, will open in October 2015. Travel Weekly (10/16) LinkedInFacebookTwitterEmail this Story
  • Other News
10 ways to inspire creativity in your staff.
Fostering creative business practices isn't as hard as it seems and can lead to smart solutions. Use these ten techniques to help inspire and encourage creativity in your staff. Read the article and learn 10 ways to get the creative juices flowing.

  Market Trends 
 
  • Hotels cater to travelers' fresh-air fitness needs
    A number of hotels have recognized the need of some travelers to exercise outdoors and are offering fitness options that incorporate their properties' surrounding areas, this article says. "There's clearly a group of travelers who like to work out in the gym and others who like to work out outside. Hotels are recognizing that travelers need choices," said Chekitan Dev, an associate professor at Cornell University. Offerings include free use of bicycles and guided walking tours. USA TODAY (10/18) LinkedInFacebookTwitterEmail this Story
  • Improving economy helps CityCenter Las Vegas realize potential
    The timing was great when CityCenter Las Vegas was developed, but by the time it opened in 2009, the number of visitors to Sin City was down. While occupancy rates have been good, the room rates were lower than expected. "I think it's debatable whether it was pulling a lot of new visitors into Las Vegas," said John Stater, a research and geographic information systems manager at Colliers International-Las Vegas. The New York Times (tiered subscription model) (10/16) LinkedInFacebookTwitterEmail this Story
  • Tourism in Israel blends the old and the new
    Israel is emerging as a world-class tourist destination, with several hotels utilizing the country's rich history to boost their charm, this feature says. Guests at some of the finest boutique and luxury hotels are treated to grand views of historic sites while being pampered with modern amenities. Tourist activities include culture trips and explorations of ancient sites to bar-hopping in Jerusalem. Travel Weekly (10/17) LinkedInFacebookTwitterEmail this Story
Building Workplace Trust 2015
Interaction Associates' 6th annual research study tracking trust on the job, Building Workplace Trust, is out, and more than half of employees surveyed give their organizations low marks for trust and leadership. Yet this year's findings again point to how high trust leads to better outcomes and financial results — and even boosts innovation.

  Spotlight on Technology 
 
  • Hyatt to unify group billing, tracking with single solution
    Hyatt Hotels and Resorts expects to launch a real-time billing technology for group events. Instead of receiving a folder with multiple invoices, groups will receive a single PDF including bills for all services. The system will let meeting planners track bills and reconcile costs daily. Next year, the hotel company is expected to move the data to a cloud system. BusinessTravelNews.com (10/16) LinkedInFacebookTwitterEmail this Story
  • Other News
The IDC Market Spotlight on Network Automation and Agility
The arrival of virtualization, cloud computing, and mobility has strained data center networks—and IT staff—like never before. This Market Spotlight explains how data center network fabrics provide a foundation for automated provisioning, configuration, and management of network-based services in a new era of IT agility. Download now.

  Best Practices 
 
  • Column: Luxury spas worth the investment for hoteliers
    Spas may be costly to develop, but approximately 50% of guests participating in a Hilton survey say having a spa is an important component when selecting a hotel. Not only can spas provide extra revenue, but positive reviews can boost a luxury hotel's online reputation. eHotelier.com (10/17) LinkedInFacebookTwitterEmail this Story
The ROI of Privacy with TRUSTe Solutions
Investment in a Data Privacy Management Platform can deliver significant, positive financial returns for corporate bottom lines. The "Total Economic Impact (TEI) of TRUSTe" Study explains how Forrester Analysts calculated a 151% ROI for TRUSTe customers. Download the study now.

  Development 
  • MGM acquires property in Springfield, Mass., for planned casino
    MGM Resorts International has acquired property in Springfield, Mass., as part of the company's plan to build a casino in the city. According to MGM spokeswoman Carole Brennan, the $1 million purchase is the company's first property acquisition for its planned gaming facility. Brennan said the parcel would be converted for parking should the city select the gaming company's casino proposal. The Republican (Springfield, Mass.) (10/17) LinkedInFacebookTwitterEmail this Story
  AH&LA News 
  • Technology webinar series
    AH&LA has partnered with Hospitality Financial and Technology Professionals to offer a series of short technology and e-business webinars based on AH&LA's Technology Primer documents. Consisting of 12 sessions, the program runs through October 2012, and each webinar offers live audio and interaction and is free to HFTP and AH&LA members. Visit here to learn more. LinkedInFacebookTwitterEmail this Story
  • Green guidelines detail ROI
    Created by AH&LA Green Guru Pat Maher, case studies for improving energy, water and waste have been added to AH&LA's Green Resource Center. From installing waterless urinals and landscape-irrigation systems to recycling mattresses, these guidelines are broken down into easy-to-understand descriptions and implementation procedures, complete with ROI analysis. For more resources, visit www.ahla.com/green. LinkedInFacebookTwitterEmail this Story
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  SmartQuote 
Now and then it's good to pause in our pursuit of happiness and just be happy."
--Guillaume Apollinaire,
French writer, poet and critic


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