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October 3, 2012
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VIP Corner: Video Insights Powered by Big Think 
  • How is your company handling pension obligations?
    Big Think
    The past several years have seen legal and corporate changes to how pension plans are treated, says Jonathan Nus of S&P Ratings Services in this Big Think video. Notably, pension deficits are being analyzed much like debt. "[T]hose companies that are managing both the liability and asset side of the equation are minimizing much of the volatility and noise that ultimately affects their balance sheet and their capital structure," Nus says. SmartBrief/SmartBlog on Leadership (10/2) LinkedInFacebookTwitterGoogle+Email this Story

Leading Edge 
  • 5 reasons why it's sometimes best to shut up
    Smart bosses know that bluster can be counterproductive and silence is often a better strategy, Mary Jo Asmus writes. If you're dealing with shy, sensitive or emotionally distraught employees, try keeping your mouth shut and listen, Asmus advises. "I understand that there is a discomfort in silence in our noisy world. However, silence [is] also one of your most important leadership tools," she writes. (10/1) LinkedInFacebookTwitterGoogle+Email this Story
  • Do your janitors have a sense of purpose?
    The best bosses run their organizations in such a way that even low-level employees have a sense of purpose, says Hyatt Hotels CEO Mark Hoplamazian. He tells the story of a janitor at NASA who described his job function as "helping to put a man on the moon," and explains that all bosses should strive to give their workers that kind of clarity of purpose. "If people do get it, and it's simple and powerful, then they'll know how to apply themselves in order to deliver that," he explains. Wharton Magazine online/Campus Events blog (10/1) LinkedInFacebookTwitterGoogle+Email this Story
Strategic Management 
  • Can Fossil scale up without sacrificing its growth rate?
    Fossil's investors are used to the retail and fashion chain reporting best-in-class, double-digit growth rates -- but an aggressive expansion strategy might make it harder for the company to keep delivering those kinds of results. The company is trying to ensure future growth by focusing on highly profitable items such as watches, but analysts say Fossil's success all but guarantees that the chain will face increased competition from lookalike rivals. D CEO magazine (Dallas) (9/2012) LinkedInFacebookTwitterGoogle+Email this Story
  • Tim Cook's apology shows Apple has lost its way
    Apple CEO Tim Cook was compelled to make a public apology for the company's atrocious Maps application -- and the language he used was revealing, writes Niraj Dawar. Apple's goal, Cook declared, is to ship world-beating products; his predecessor Steve Jobs would likely have argued instead that Apple's task was to thrill its customers and to earn their trust. "Steve Jobs seemed to intuitively know where Apple's customers were at, and steered the company in their direction," Dawar writes. "Tim Cook, on the other hand, looks like he will need a good map to guide him. Oops." Just Marketing blog (9/30) LinkedInFacebookTwitterGoogle+Email this Story
Innovation and Creativity 
  • Innovation is a laughing matter, researchers say
    Bosses should crack wise to keep creative juices flowing, researchers say. Jokes and laughter create a more open, upbeat and playful workspace, making it more likely that employees will confront and engage creatively with problems. "Humor can be valuable as a derailer -- its disruptive, intrusive quality ringing out over frustration or fear," a British Psychological Society research summary argues. Inc. online/Start It Up blog (free registration) (10/1) LinkedInFacebookTwitterGoogle+Email this Story
The Global Perspective 
  • Everyone's gone global -- now what?
    International expansion has been a powerful driver of growth for automakers, but with every manufacturer gone global, there are no new geographic markets to open, Nissan CEO Carlos Ghosn says. To keep growing, companies will have to develop new technologies or radically reduce costs. "When you take a look [at] the global market, that's the biggest next wave of growth ... moving people who dream to have a car and cannot afford it because the cars are too expensive," Ghosn says. The Wall Street Journal/Japan Real Time blog (10/2) LinkedInFacebookTwitterGoogle+Email this Story
Engage. Innovate. Discuss. 
  • 5 tips for getting started with social media ROI
    To get the most out of your social media campaigns, it's important to look at both hard and soft metrics, writes Chris Martin. Hard data about costs and benefits are the key to meaningful ROI calculations, but bosses shouldn't overlook less-tangible ways social media can elevate a brand. "Even though these kinds of returns are difficult to quantify, there's no denying that they do have an effect on a business's social media program," Martin writes. SmartBrief/SmartBlog on Social Media (9/27) LinkedInFacebookTwitterGoogle+Email this Story
Daily Diversion 
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Editor's Note 
  • SmartBrief and the World Business Forum
    SmartBrief on Tuesday attended the World Business Forum. See what we tweeted @SmartBrief and check out our SmartBlog on Leadership coverage. The World Business Forum continues today, with Twitter coverage available through the hashtag #wbfny. LinkedInFacebookTwitterGoogle+Email this Story
You can't really bring people along unless you have credibility with them and unless they trust you."
--Mark Hoplamazian, CEO of Hyatt Hotels, as quoted in Wharton Magazine
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