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October 8, 2012
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Spa industry news

  Spa Spotlight 
  • Hawaii's Kohala Coast spas erase stress
    The spas of Hawaii's Kohala Coast, on the northwest part of the Big Island, cater to those seeking refreshment and relaxation in the outdoors. The spas' offerings range from outdoor treatment at the Mandara Spa's beach to massage delivered in a waterfall-side cabana at the Fairmont Orchid's Spa Without Walls. The Boston Globe (tiered subscription model) (10/7) LinkedInFacebookTwitterEmail this Story
  • Regulators eye medical spas as industry grows
    Some states are starting to scrutinize medical spas after hearing from clients who have wound up with infections, scarring or other problems from surgical treatments provided at such clinics. The medical spa industry is growing rapidly and most states don't license the clinics. "There is a bit of a Wild West out there," said Leo McCafferty, a board-certified plastic surgeon in Pittsburgh who is president of the American Society for Aesthetic Plastic Surgery. The Philadelphia Inquirer (10/8) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  Business Best Practices 
  • How your application process is putting off job seekers
    If you're having a hard time finding qualified applicants for open positions at your company, your application process might be to blame, according to job seekers. Companies might be discouraging top job candidates by making them submit to drug tests or criminal background checks, or by requiring them to complete lengthy application forms. Intuit Small Business Blog (10/5) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Column: Building customer loyalty lies in offering high-value service
    Building a relationship with customers through engagement is key to nurturing a loyal customer base, writes Bryan K. Williams of B.Williams Enterprise. "People (especially customers) thrive off of relationships. Customers can easily tell if you are revenue-driven vs. relationship-driven," Williams writes. (10/4) LinkedInFacebookTwitterEmail this Story
An Inspiring Spa Industry Event - Join ISPA in sunny Florida Oct. 15 - 17 for the 2012 Conference & Expo! ISPA members can save on registration through Oct. 14. With an amazing lineup of keynote speakers, 19 educational topics, cutting-edge spa products and more, you'll want to experience the inspiration of this spa industry event. Register now and save!
  Finance and Economics 
  • Take advantage of incentives for moving your company
    State and local governments might offer various incentives for moving or expanding your business. If you're thinking about relocating your company, you can start the process by making a list of your needs and any special incentives that would have an effect on your choice of where to go, according to consultant Justin Erickson. After making a list of possible destinations, you can discuss the move with local officials in those areas. American City Business Journals/Houston (10/5) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • French bees munch candy, make technicolor honey
    Honeybees in northern France have mysteriously begun making blue and green honey. Beekeepers blame a local biogas plant, which processes luridly colored waste from a factory producing M&M's candy. Reuters (10/4) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Download the Conference & Expo Mobile App and get ready for next week's event
    With the 2012 ISPA Conference & Expo just one week away, it's a great time to download the Mobile App to help you plan your experience. With the ISPA Conference & Expo Mobile App, you can plan out your Expo booth visits, which Professional Development Sessions you'll be attending and see everything that will be happening at the event. Click here for instructions on downloading the app for your iPad, iPhone, Google Android, BlackBerry or Windows Mobile device. LinkedInFacebookTwitterEmail this Story
  • 2012 ISPA Conference & Expo Sponsor Spotlight: American Spa Magazine
    Visit ISPA Silver Sponsor American Spa Magazine at the 2012 ISPA Conference & Expo! American Spa is a one-stop destination for spa professionals. With original and concise articles, accompanied by evocative photography, the magazine reports on the newest trends in the spa industry. Don’t forget to visit the Expo floor for your copy of American Spa! LinkedInFacebookTwitterEmail this Story
Learn more about ISPA ->About ISPA  |  Events  |  Join ISPA  |  Education & Resources  |  Contact Us

The ability to deal with people is as purchasable a commodity as sugar or coffee and I will pay more for that ability than for any other under the sun."
--John D. Rockefeller,
American industrialist and philanthropist

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