| Spa industry news |  |
| Spa Spotlight |  |  |
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- Asia's top resorts for spa treatments, relaxation
Anantara Spa at Anantara Bophut Resort & Spa in Thailand, Remède Spa at The St. Regis Bali Resort in Bali and Heavenly Spa by Westin in Malaysia are just a few of this year's top-rated Asian spas, according to a Conde Nast ranking. Many of the spas are located on waterfronts and combine privacy with luxury. MSN
(4/30)     
| Retail Rundown | | |
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| Hospitality Trends | | |
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- Norwegian Epic advances luxury trend among cruise lines
 The first-class module on the Norwegian Epic marks a possible evolution of cruise lines' efforts to attract the luxury cruise class, says expert Dennis Nienkerk. In this interview, the luxury-cruise expert concludes that the trend may generate demand from upscale clients from the smaller niche lines as well as the multigenerational segment. Forbes
(4/30)
| Business Best Practices | | |
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- How happiness helps you innovate
Happier entrepreneurs might be more successful at pursuing innovation, Marty Zwilling writes. Entrepreneurs who have a more optimistic outlook might have an easier time leading their companies, and happier people may be more willing to take risks, he explains. "Expect that some ideas will fail in the process of learning. Rather than treating the mistakes as failures, think of them as fun experiments." Startup Professionals Musings blog
(4/28)
- Helping checked-out employees engage
A company's top leaders need to be engaged with staff if the rank-and-file workers are themselves to be active and engaged in the business' mission, writes business communications consultant Linda Dulye. "This doesn’t come from the transactional distribution of an executive e-mail about the latest quarterly results," she writes. "It spawns from face-to-face and verbal interchanges that convey respect, trust and genuine interest." Fox Business Small Business Center
(4/30)
| Customer Service | | |
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- Why you should assume your customers are honest
Creating business practices that assume customers are dishonest breeds distrust with your company, writes Margaret Heffernan, former CEO and now a business speaker. "When you demonstrate that you don't trust your customers, it can cause them to feel the same way about you." CBS MoneyWatch
(4/30)
| Finance and Economics | | |
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| Water Cooler | | |
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- Yodeling isn't just for lonely goatherds
German hairdresser Doreen Kutze is on a mission to popularize yodeling, the traditional alpine singing technique, and is offering classes to the curious in her pine-cone-strewn salon. Kutze says yodeling works as an accompaniment to jazz, reggae or classical music, even if the warbling yodel itself isn't particularly beautiful. "It sounds a bit like a donkey. It's not a pretty sound," she admits. Reuters
(4/30)
| ISPA Info | | |
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- May member special
For the month of May, ISPA Members receive a 20 percent discount on the Certified Spa Supervisor Leaders Guides, Supervisory Skill Builders Workbooks and the Certified Spa Supervisor exam. Visit the Education Institute website and use code SPA22 at checkout to take advantage of this offer. The certification program provides education and resources for spa supervisors who may be new to their positions or those who are seeking additional education and recognition.
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