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October 24, 2012

  Top Story 
It's Time to Engage with Your Customers!
Discover how you can unify customer communications across your organization, connect with customers on any platform and transform every touchpoint into a two-way dialogue. Download Top10 Trends in Customer Engagement to find out how to create a winning customer experience and build customer loyalty!
  Industry Tracker 
  • RECon MENA preps for launch in November
    RECon MENA, produced by the International Council of Shopping Centers and Middle East Council of Shopping Centers, will be held Nov. 11 to 13 in Dubai. The conference will start with pre-event workshops, and include panel discussions on a variety of issues. There will also be a Retailers Runway. AME Info (United Arab Emirates) (10/24) Email this Story
  • Canada's malls make upgrades to win foreign retailers
    Mall owners in Canada are spending billions to upgrade their facilities to be ready for a new influx of foreign retailers, including Nordstrom, which is slated to make its Canadian debut at Toronto's Sherway Gardens mall. Owner Cadillac Fairview Corp. will launch a $350 million renovation project in January. The Globe and Mail (Toronto) (tiered subscription model) (10/22) Email this Story
  • Retail industry awaits details of Westfield-AMP restructuring
    The joint venture between Westfield and AMP Capital is expected to release details of its $2.06 billion restructuring soon. It is believed, based on earlier leaks, to include a new ownership and financing structure, in which AMP Capital will have ownership in three major retail centers. Also, third parties, such as the Canadian Public Pension Plan Investment Board, are expected to be part of the mix. The Sydney Morning Herald (Australia) (10/24) Email this Story
  • Retail tenants turn eyes to Canada
    Canadian retail center owners are investing in renovations and expansions. Retailers are responding by locating in these centers, especially as the retail market in the U.S. remains lackluster. (Canada) (10/23) Email this Story
  • New luxury mall reflects Brazil's changing economy
    A mall filled with global luxury brands is set to open in Brazil's poorest region next week, reflecting the country's changing economy. The 1-million-square-foot RioMar mall in Recife will include stores from Burberry, Hugo Boss, Tory Burch, Juicy Couture and a roster of other upscale brands that see potential in Brazil as consumer wealth increases. Women's Wear Daily (subscription required) (10/22) Email this Story

Affluence in America White Paper
According to Nielsen, a new segment of wealthy Americans has emerged that represents 11 percent of all U.S. households. Build effective marketing and location strategies to this group by understanding these seven distinct groups, each with its own lifestyles, media patterns and preferences. Download report.
  Retail News 
  • IKEA predicts strong sales growth by 2020
    Sweden-based IKEA expects to expand its annual revenue about 85%, to a range of $58.8 billion to $65.3 billion, by the year 2020, the company said in a sustainability report released this week. The global furniture giant also plans to grow from 300 to 500 stores in the same period. The Wall Street Journal (10/23) Email this Story
  • Forecasts spell slower holiday growth for some categories
    NRF expects holiday sales to grow 4.1% this year, and other groups have made similar predictions, but the growth won't come equally to all categories, experts say. Sales of toys, computer games and consumer electronics are likely to slow, and chains stressing everyday low prices may take a hit as shoppers hone their bargain-hunting skills. (10/23) Email this Story
  Finance & Economics 
  • Consumers are unfazed by "fiscal cliff" talk, data show
    American consumers are generally aware of the debate about the "fiscal cliff" awaiting the U.S. economy at year-end, but they aren't worried enough to scale back holiday spending plans, according to data from the National Retail Federation. The group predicts that sales over the holiday shopping season will jump 4.1%, its most optimistic forecast since the recession. The Washington Post/Wonkblog (10/22) Email this Story
  Business Best Practices 

Branded Indoor Play Space Differentiates Family Experience. "I believe play area equipment does drive traffic to our location," says Debi Martinez, The Parks at Arlington. "We are a gathering place for friends and family." Differentiate yourself with an indoor play area! Download a brochure, or contact David O'Niones (, 303-662-0302). More

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I can be jubilant one moment and pensive the next, and a cloud could go by and make that happen."
--Bob Dylan,
American singer-songwriter

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