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January 25, 2013
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Spa industry news

  Spa Spotlight 
  • Sugar Spa offering sweet relief to Calif. clients
    Sugar Spa, in Mountain View, Calif., is aptly named, offering sugar waxing, using sugar, lemon and water as an alternative hair removal treatment. Owner Kenny Wong is catering to clients in the 20- to 40-year-old age group and also offers facials, LED light therapy and back exfoliation. View (1/24) LinkedInFacebookTwitterEmail this Story
  • Other News
  Retail Rundown 
  • Convenience boosts the numbers of medical spas
    Convenience and a more intimate setting are two reasons why medical spas have grown by 80% in the past two years, according to The Boston Globe. Most offer facials, chemical peels and other spa fare, but also include medical procedures to reduce wrinkles and tighten skin. "For us, the spa is integral with the medical practice. We now have the full spectrum to offer patients, ranging from microdermabrasion all the way to surgery," said plastic surgeon Dr. Matt Concannon. Columbia Business Times (Mo.) (1/24) LinkedInFacebookTwitterEmail this Story
  • Education key to wading through skin care treatments
    There are numerous skin care and cosmetic products on the market, so education may be the best thing professionals can do for clients. With a flood of medical cleansers, Botox treatments and fillers available, clients will always clamor for younger, healthier skin. "Can we stop aging? No. Aging is a natural biological inevitability, but we can reduce the signs of aging in the skin. We try to get people to think about the big picture of health, which I think is very important," said surgeon Dr. Frank Barone. Toledo Free Press (Ohio) (1/22) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  Business Best Practices 
  • How to chart spa success with a promotional calendar
    A promotional calendar, highlighting special days such as Valentine's, Mother's and Father's Day is essential for spa growth, say the owners of Atlanta's Natural Body Spas. Targeting other days such as National Wellness Week and federal holidays when people may have time for a spa trip are also important. Planning promotions around new product launches can also bring in customers, and foster goodwill with suppliers. DAYSPA magazine (1/2013) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Good customer service keeps compassion front and center
    Dealing compassionately with customers is the key to winning their loyalty, according to a new study by AcheiveGlobal. Customers said they didn't like it when employees were rude or simply read from a prepared script. "Consumers are emotional beings, and training customer-facing employees to recognize emotions and respond in a concerned, effective and professional manner is essential to owning the customer experience," said AchieveGlobal CEO Sharon Daniels. Fox Business Small Business Center/BusinessNewsDaily (1/24) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • A career break may be the key to being a better worker
    Taking a career break of three to six months can be just the ticket to boosting job satisfaction. Some may use the time to volunteer, or even go paragliding. The key is to use the time wisely. "The worst is someone who wants to run away -- people who are really burned out and just can't take it. The best scenario is that you're running to something. You're doing something that you really want to do," said Jeff Jung, the publisher of Career Break Secrets. Forbes (1/24) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Benefits that Balance -- ISPA Webinar Library
    ISPA members have 24/7 access to 25 educational webinars via the ISPA Webinar Library. The most recent addition to the library, 10 Strategies for Accomplishing Greatness with Jeremy McCarthy, will help you achieve your 2013 resolutions and goals. Other topics covered by ISPA webinars include social media, retail, customer service, and sustainability, just to name a few. ISPA members can log in to at any time to view the webinars. Not an ISPA member? Join today to have full access to the webinar library and other ISPA benefits to help you achieve professional and personal balance. LinkedInFacebookTwitterEmail this Story
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In youth we learn; in age we understand."
--Marie von Ebner-Eschenbach,
Austrian writer

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