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October 30, 2012News for hotel and lodging professionals

  Front Desk 
  • InterContinental seeks stronger brand identity for Crowne Plaza
    InterContinental Hotels Group has launched a new series of initiatives for its Crowne Plaza brand as it works to create a more consistent brand image and enhance the guest experience for its customers. The company has identified several key areas that it wishes to improve, including the food and beverage department, check-in and arrival and fitness amenities at its properties. (10/29) LinkedInFacebookTwitterEmail this Story
This white paper focuses on how hospitality and gaming organizations can take better advantage of the blending of social media, location-specific searches and mobile device usage. Eleven tips for using analytics to enhance customer-focused marketing are discussed, with a focus on delivering offers that are relevant, personal and immediate.
  Business Update 
  • Tropicana Las Vegas will join DoubleTree by Hilton franchise
    Hilton Worldwide and Tropicana Las Vegas have signed a franchise agreement to affiliate the upscale resort to the DoubleTree by Hilton brand. "We are thrilled to be affiliated with such a first-class organization that shares our customer-centric values, and we are honored that DoubleTree by Hilton selected us to represent their marquee brand on the Las Vegas Strip," said Alex Yemenidjian, CEO of the 1,600-room Tropicana Las Vegas. The property is scheduled to become the Tropicana Las Vegas -- a DoubleTree by Hilton in January. TravelPulse (10/28) LinkedInFacebookTwitterEmail this Story
  • Atlantic Club in N.J. plans to remain open beyond key deadline
    Officials at the Atlantic Club Casino Hotel in Atlantic City, N.J., say the gaming property will stay in business beyond a deadline set under a restructuring agreement it secured from the New Jersey Casino Control Commission last year. Under the deal, Colony Capital agreed to keep the casino open at least until Wednesday. "It's business as usual," said Atlantic Club spokeswoman Cathleen Kiernan. "As of Nov. 1st, nothing is changing." The Press of Atlantic City (N.J.) (10/27) LinkedInFacebookTwitterEmail this Story
  • Other News
  Market Trends 
  • Hotel values make slow progress toward prior peak
    The Commercial Property Price Index by Green Street Advisors shows a 0.3% climb in hotel values on a month-over-month basis, signaling continued, though slow, improvements in the metric. "I would characterize hotel values as increasing, albeit slowly. In certain key markets, recovery has been more rapid," said Jack Corgel, a professor at Cornell University's School of Hotel Administration. (10/26) LinkedInFacebookTwitterEmail this Story
  • Hotels in NYC focused on guest safety ahead of storm
    Hotels in New York that stayed open amid strong winds and floods caused by the storm Sandy stocked up on supplies to accommodate stranded guests. Hotel firms sent out advisories to ensure guest safety during the storm. "At our big hotels, we've distributed a letter that is pretty specific and tells guests that when they're in their guest room to pull closed the blackout drapes. The newsletter also tells guests what to do in case of a power outage, how the generators work and, first and foremost, to remain calm," said Marriott International spokeswoman Kathleen Duffy. Bloomberg Businessweek (10/29), (10/29) LinkedInFacebookTwitterEmail this Story
  • Atlantic City works to become entertainment destination
    Atlantic City, N.J., is hoping to follow in Las Vegas' footsteps as it refashions itself into an entertainment destination. The city is enticing visitors with a new campaign aimed at promoting nongambling attractions in the city as it faces competition from nearby states. Caesars' Eastern Division President Don Marrandino, who is based in Atlantic City, said the transformation taking place in the city has a lot of similarities to what Las Vegas has gone through. "We want to become an all-round resort ... . Vegas experienced a very similar paradigm shift in the '90s," Marrandino said. The Philadelphia Inquirer (10/29) LinkedInFacebookTwitterEmail this Story
  • Other News
  Best Practices 
  • Column: Tips on boosting guest experience
    In order to truly impress hotel guests, operators should train staff to be attentive to the guests' needs and provide services tuned in to their needs, Patrick Mayock writes. Mayock shares tips given by Carol Margolis, founder of, which include giving pillow selections for business travelers, and providing fast Wi-Fi service and local emergency contact information. (10/26) LinkedInFacebookTwitterEmail this Story
  • Penn National will begin $61M renovation of Mo. casino
    Penn National Gaming will close half of its Harrah's casino in the St. Louis area to begin a $61 million renovation project on the gaming facility, which will see the property rebranded as a Hollywood Casino on Friday. Tony Carlucci, general manager of the new Hollywood Casino, says the property was expected to close this past Sunday and reopen Friday. The gaming company announced its acquisition of the casino in May. Heights, Mo. (10/26) LinkedInFacebookTwitterEmail this Story
  • Other News
  AH&LA News 
  • HR guidance for your industry
    HR in Hospitality is the only event that delivers practical and legal HR guidance for the hospitality industry. If you handle any aspect of HR or employment law for a hospitality organization, start making plans to attend, March 11-13 in Las Vegas. Register early and save $350.00. AH&LA members save $125.00 more. E-mail for your savings promo code. Visit here for more information. LinkedInFacebookTwitterEmail this Story
  • Lodging survey tracks key industry trends
    The new 2012 Lodging Survey tracks key trends in more than 100 areas, including in-room amenities, security, food/beverage, guest services, green and facilities, giving hoteliers a detailed analysis of the industry. To download a copy of the study, funded every two years by the American Hotel & Lodging Educational Foundation, visit the members-only section of LinkedInFacebookTwitterEmail this Story
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A teacher affects eternity; he can never tell where his influence stops."
--Henry Adams,
American journalist, historian, academic and novelist

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