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November 21, 2012
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News for emergency communications and response professionals

  Making the Call 
  • Mayor Bloomberg defends New York City's 9-1-1 system
    New York City's emergency response system functioned well during Superstorm Sandy, Mayor Michael Bloomberg said, despite reports some callers could not get through and others were transferred to a nonemergency hotline. The city has devoted "a billion dollars" to the system but cannot staff millions of operators, Bloomberg said. CBS News/New York (11/19) LinkedInFacebookTwitterEmail this Story
  • Study: Don't wait to stabilize certain severe trauma patients
    On-scene stabilization of a patient who has suffered a severe, penetrating injury increases the patient's risk of death, according to a long-term study published in Annals of Emergency Medicine. Emergency responders should move the patient as soon as possible because after 20 minutes on the scene, mortality begins to climb, the researchers said. The findings held true only for severe, penetrating injuries such as stabbing or gunshot wounds, and not for blunt-force trauma or motor vehicle accidents. HealthLeaders Media (11/15) LinkedInFacebookTwitterEmail this Story
  Policy Pulse 
  • Lawsuit seeks dispatcher, police policies for hearing-impaired
    A hearing-impaired man is suing the city of Portland, Ore., in an effort to compel the city to establish a clear policy for police and dispatchers that would provide a sign language interpreter when a hearing-impaired person files a police report, requests aid or is questioned by police. The Justice Department recommends police departments have 24-hour access to sign language interpreters and use other tools to help people who are hearing-impaired. The Oregonian (Portland) (11/16) LinkedInFacebookTwitterEmail this Story
  • Other News
  Innovation Insights 
  • National 9-1-1 Program issues guidance on NG9-1-1
    The National 9-1-1 Program has released a guidance document for state agencies developing next-generation 9-1-1 rules. The document suggests regulatory languages for structure of statewide 9-1-1 governance, establishing the state 9-1-1 offices' roles, funding and revenue collection, privacy and security, and liability. RadioResource Media Group (11/19) LinkedInFacebookTwitterEmail this Story
  • 2-1-1 assistance line catches on in Ill.
    Although the move to establish 2-1-1 hotlines to help connect residents with social service organizations and government agencies started in 1998, it hasn't caught on everywhere. Two years ago, several Illinois communities became the state's first to get on board, and now Springfield is, too. The hotline is intended to reduce nonemergency 9-1-1 calls. The State Journal-Register (Springfield, Ill.) (11/19) LinkedInFacebookTwitterEmail this Story
  • Twitter helps educate public about emergency health info
    Thousands of Twitter users every month are using the social network to post information about responding to cardiac arrest and conducting CPR, turning the platform into a powerful public health resource, according to a study. "Twitter is a really powerful tool, and we're just beginning to understand its abilities," says lead author Dr. Raina Merchant. Reuters (11/19) LinkedInFacebookTwitterEmail this Story
  Editor's Note 
  • Correction
    A summary in Public Safety SmartBrief for Nov. 14 misstated the location where county commissioners are working to choose a company to build a new E9-1-1 center. It is in Lake County, Ind. SmartBrief regrets the error. LinkedInFacebookTwitterEmail this Story
  NENA News 
  • Free online "Breakfast Briefing": What the Telecom Industry Should Know about Next Generation 9-1-1
    Presented at the USTelecom Executive Conference Center, Washington, D.C., and online
    Thursday, Dec. 13
    8:30 a.m. to 9 a.m. (EST) - Check-in and breakfast (in-person attendees)
    9 a.m. to 10:30 a.m. (EST) - Presentation

    There is no fee to register, but you must register in advance. Learn more and register!

    It is no surprise that data communication is swamping telecom networks. Consumers are generating growing amounts of data on their own through texting, emailing, and social networking, and rely less and less on their phones for talking. Yet the current 9-1-1 system was built on the basis of voice communications (call 9-1-1 if you have an emergency). While voice remains the best choice for a 9-1-1 call, most consumers should be provided the option to text or email when they are experiencing an emergency. When needed, texting or emailing is far more discreet and can be done almost silently for those who find themselves in situations where speaking could prove harmful to their own safety. For some consumers, texting is their primary or only option to communicate. So, what are the 9-1-1 experts doing about texting, emailing and the next generation of emergency communications? Learn more and register.

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  • Free NENA Webinar: The 9-1-1 Call Taker's Roll in Improving Cardiac Arrest Survivability
    Presented in partnership with the Medtronic Foundation
    Thursday, Dec. 6 @ 1 p.m. Eastern
    Register today for free!

    This webinar focuses on the vital role call takers and emergency dispatchers have with regard to improving survival from cardiac arrest. Cardiac arrest is one of the leading causes of death in the US and around the world. Successful resuscitation requires a team effort in which dispatch has a fundamental and important role. The presentation will review the challenges of resuscitation, the role of dispatch, and provide examples of the good and the bad demonstrating just how integral dispatch is. Time is built into the presentation for questions. Register today for free! LinkedInFacebookTwitterEmail this Story

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If the only prayer you said in your whole life was 'thank you,' that would suffice."
--Meister Eckhart,
German theologian and philosopher

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