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March 1, 2013

  Top Story 
  Industry News 
  • Survey looks at customer ratings for insurers
    Property/casualty insurers overall were rated "OK" on customer service, a more favorable rating than their health insurance counterparts received, in a survey by Temkin Group. Insurers can improve and maintain their customer service by adhering to a clear set of values when doing business and by developing deeper relationships with customers, the firm said. Insurance Networking News (2/28) LinkedInFacebookTwitterEmail this Story
  • Report: Insurers should pursue mobile to meet customer needs
    Mobile should be foremost among the multiple-channel approaches that insurers can pursue to improve customer retention and reduce operational costs, a Capgemini report says. "While face-to-face remains the primary form of interaction for most insurance customers, mobile has become vital in the drive to meet customer needs in terms of access, with a growing number of customers using their mobile phones to engage with insurers," the report says. Insurance Networking News (2/28) LinkedInFacebookTwitterEmail this Story
  Catastrophic Risk 
  • Expert: Many Sandy-claims payments are backed by global reinsurers
    International reinsurers are financially sound and are expected to help insurance companies with many payouts related to Hurricane Sandy, says Brad Kading of the Association of Bermuda Insurers and Reinsurers. Hurricanes could cause an average of $10 billion in insured losses in the U.S. every four years, Kading said, citing a report from Karen Clark & Co. "With the potential losses from extreme weather on the rise, the need for global reinsurance will continue to expand," Kading says. Insurance Networking News (2/28) LinkedInFacebookTwitterEmail this Story
  • Other News
  Policy and Law 
  • Bernanke: Fed may study how capital rules would affect insurers
    The Federal Reserve is bound under the Dodd-Frank Act to develop regulations for non-bank systemically important financial institutions and companies with thrifts, and it is aware of the differences between banks and insurers, Fed Chairman Ben Bernanke says. The Fed may study the potential effects of capital standards on insurers before releasing final rules, Bernanke says. PropertyCasualty360 (2/28) LinkedInFacebookTwitterEmail this Story
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