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| Retail Rundown | | |
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- N.M. pedicure has clients falling "heels over head"
The Inn and Spa at Loretto in downtown Santa Fe, N.M. treats pedicure clients to a new style of treatment that involves reclining in a zero-gravity chair. The "Heels Over Head" treatment elevates the feet slightly over the head for a relaxing session of skin and nail care and reflexology. About.com
(10/19)     
| Hospitality Trends | | |
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- Hotel market strives for better sustainability practices
Eric Ricaurte highlights developments in the hotel sustainability arena. Over the summer, the Hotel Carbon Measurement Initiative launched with a model so hotels can identify their carbon footprint. Annother program aimed at creating sustainability guidelines for meetings and events, Ricaurte says, is the ISO 2012 Standard for Event Sustainability Management Systems. More hotels have also created branded sustainability programs and issued reports on their initiatives. HotelNewsNow.com
(10/18)
| Business Best Practices | | |
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| Customer Service | | |
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- Want to be a great networker? Start by showing up early
Business owners can get more out of networking events by following a few simple rules, writes Rieva Lesonsky. First, show up early. That allows you to greet people as they arrive and not try to wedge into existing conversations later, she explains. Other advice: Make eye contact, meet people in person and aim for meeting two new contacts a day. NetworkSolutions.com
(10/19)
- 5 ways to get more referrals from your customers, community
To build more referrals, try to consider customers in terms of relationships more than a business transaction, and use the stories of satisfied clients as testimonials in your marketing, writes consultant Deborah Shane. Other tips: Ask regularly for referrals, be sure to network, and make referral development a daily practice. Small Business Trends
(10/19)
| Finance and Economics | | |
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- Survey: 27% of consumers see better finances ahead
In a SymphonyIRI EconoLink survey, 27% of shoppers said they expect their finances to improve in the coming year, while 21% said they believe their financial situation will worsen. The report describes six categories of shoppers, ranging from downtrodden to savvy. Robert Tomei, president of consumer and shopper marketing for SymphonyIRI Group, said, "All segments will continue to practice prudent shopping patterns, such as buying on deal, choosing store brands over national brands, and researching offers online." Progressive Grocer
(10/19)
| Water Cooler | | |
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- Schoolgirl gets fashion inspiration from historical figures
For the past year, an 8-year-old Nebraska schoolgirl has been dressing each day in a costume inspired by a different historical figure. One day the girl might turn up for school dressed as Billie Holiday; the next, as Grace Kelly, Aung San Suu Kyi or Sandra Day O'Connor. Teachers say the girl's homemade costumes don't disrupt classes and help get other kids interested in learning about history. Omaha World-Herald (Neb.)
(10/17)
| ISPA Info | | |
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Find out more about the 2012 ISPA Award Recipients
At last week's ISPA Conference & Expo, three extraordinary individuals were honored -- Susie Ellis, Lisa Ling and John Gray. Click here to find out more about each award recipient. Don't forget to save the date for the 2013 ISPA Conference & Expo -- Oct. 21 to 23 at Mandalay Bay, Las Vegas.
| SmartQuote | | |
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 | The importance of money flows from it being a link between the present and the future."
--John Maynard Keynes,
British economist
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