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September 11, 2012
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All the news that's in the news about the airline industry

  Passenger Experience 
  • London Luton Airport plans upgrades, will bolster capacity
    London Luton Airport is expected to nearly double its capacity from 9.6 million travelers last year to 18 million in 2031. The new master plan details the changes, which include an entrance with more seating, more retail shops on the upper level, a taxiway extension and additional parking spaces for planes. (9/10) LinkedInFacebookTwitterEmail this Story
  • More ancillary airline services will emerge, expert says
    The future of the airline industry will see new paid services that enhance the passenger experience, IdeaWorks CEO Jay Sorensen says. "There is always that passenger who will happily spend more money to be treated differently," Sorensen said. "Hassle-free check-in," early boarding and meal upgrades are just some of the services that could see widespread use on carriers. The Seattle Times (9/10), The Plain Dealer (Cleveland) (9/10) LinkedInFacebookTwitterEmail this Story
  • Other News
This week The PME Interview airs daily with five of the top IFE hardware vendors providing a preview of what they will be featuring at APEX. You won't want to miss this headline series and a chance to win an iPad, brought to you by the Post Modern Group: PME, AMP International and Images In Motion.
  Connectivity & Technology 
  • Air industry can seize on fliers' growing mobile demands, studies say
    Several new studies have highlighted the mounting demand among travelers for mobile-based services that airports and airlines can capitalize on to boost their ancillary business. "[I]nnovative offerings that were nice to have five years ago are now critical to staying competitive in today's market. Airports and airlines that effectively use mobile adoption to their advantage will see the greatest rewards in both customer loyalty and ancillary revenue," said Michael Benjamin, CEO of FlightView. Fox Business/FlightView Inc. (9/10), The Economic Times (India) (9/10) LinkedInFacebookTwitterEmail this Story
  • Airports embrace apps, Twitter and GPS usage
    According to the latest SITA survey, airports are using GPA, smartphone applications and Twitter to improve travelers' experiences. Nine out of 10 airports say they will invest in mobile apps by 2015, 78% say they plan to use social media, and 70% of airports will offer GPS technology by 2015. (9/10) LinkedInFacebookTwitterEmail this Story
  • Other News
  Airlines & Aircraft 
  • Pilots use Boeing iPad system to aid in takeoffs, landings
    By the end of this year, Boeing says pilots will be using the Onboard Performance Tool on iPads. The system lets pilots make real-time calculations for takeoffs and landings on all types of runways in any weather condition. Qantas Airways will be the first to debut the service on 130 planes. (Asia) (9/11) LinkedInFacebookTwitterEmail this Story
  • Other News
Goodrich IFE systems provide cutting-edge digital audio/video file servers, easy upgrades. APEX booth #330
  Association News 
  • Save the date! 13 and 14 Nov. 2012 APEX TC Meeting
    The next APEX Technology Committee (TC) Meeting will take place Tuesday 13 and Wednesday 14 Nov. at the Hyatt Regency Irvine in Irvine, Calif., USA. Online registration will open shortly. The event is FREE for APEX members. Topics covered include the FAA working group on portable devices, wireless streaming, content security and more. If you are interested in presenting a topic, please complete the online Call for Proposals document available here. If you are interested in sponsorship, please contact Mimi Ruffing at or +1.321.868.4586. LinkedInFacebookTwitterEmail this Story
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    Contact APEX
    Chris Peterson
    APEX Communications Specialist
    About APEX
    The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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