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December 18, 2012
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News for community association managers

  In the News 
  • Nevada restricts HOA "superpriority" liens
    Nevada HOAs' "superpriority" liens are limited to nine months or less of assessments and cannot include costs of collecting, the state's Real Estate Division says. "So basically what they are saying is HOA management and collection companies have been misleading their HOAs the last several years," says Rutt Premsrirut, attorney for investors. "They have been overcharging banks and investors hundreds of millions dollars on superpriority liens for their own benefit." Las Vegas Review-Journal (12/15) Email this Story
  • Other News
  Leadership Strategies and Organizational Management 
  Doing Good in the Community 
  • Colorado neighborhood association backs fence project
    The HOA of the Bow Mar South neighborhood in Littleton, Colo., will spend about $120,000 to replace fencing along a main street that has fallen in disrepair. The fencing will protect the neighborhood from the sound of passing vehicles and may be complete by the end of the year. The Denver Post (12/17) Email this Story
  Ethics and Professional Conduct 
  • How to resolve issues with disgruntled customers
    If a customer is displeased with your business, you should stay calm and ask him or her what you can do to resolve the issue, writes Tim Parker. Show empathy for the customer, and don't let company policy get in the way of finding a resolution. In some cases, despite your best effort, you simply won't be able to please a disgruntled customer. "Know when your investment of time and energy is probably not going to yield positive results. Thank the customer for his business and wish him well," Parker advises. Intuit Small Business Blog (12/5) Email this Story
  • How your business can support charitable causes
    Your business can contribute to a charity in several ways, such as making a cash donation or offering discounts for people who support the cause, writes Tim Parker. Your charitable work may generate positive publicity, but that shouldn't be your main reason for giving. "[A]ny time, money, and effort you invest in a nonprofit organization should be its own reward -- and reason enough to continue giving," he writes. Intuit Small Business Blog (12/11) Email this Story
  • Other News
There are two things that one must get used to or one will find life unendurable: the damages of time and injustices of men."
--Nicolas Chamfort,
French writer

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Contact NBC-CAM
National Board of Certification for Community Association Managers (NBC-CAM)
6402 Arlington Boulevard, Suite 510
Falls Church, Virginia 22042
Phone: 866.779.CMCA (2622)
Fax: 800.845.4394
The National Board of Certification for Community Association Managers (NBC-CAM) is a 17-year-old independent board that sets the standards for community association managers worldwide. The board administers the Certified Manager of Community Associations® (CMCA) examination, a rigorous, three-hour test that measures managers’ knowledge of community management best practices. Passing the CMCA examination and maintaining the standards of the CMCA certification is proof that a manager is a knowledgeable, ethical and professional. CMCA-certified managers have the skills to safeguard the assets of homeowners’ associations, giving homeowners peace of mind and protecting home values.

The CMCA credential is accredited by the National Commission for Certifying Agencies (NCCA) which means it complies with NCCA’s stringent international standards for a professional certification program. NCCA accreditation provides independent validation that the CMCA program meets or exceeds twenty-one standards concerning various aspects of the certification program including its purpose, structure, governance, psychometric foundation, policies and procedures. Accreditation validates the integrity of the CMCA program and is a mark of quality.

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