IBM lab focuses on emerging tools to improve customer service | Cybercriminals zero in on social networking with new malware | EMC, VMware embark on collaborative spinoff venture
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March 14, 2013
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The Game Changer
Dearth of IT security pros tied to certification requirements
There are more job openings for IT security professionals than there are experts available to fill them, according to a report from Burning Glass Technologies, which found a growing rift between supply and demand in the cybersecurity sector. Matt Sigelman, chief executive of Burning Glass, attributes part of the problem to an increase in the number of security positions requiring a Certified Information Systems Security Professional certification, which comes with a prerequisite of five years of active security work. Network Computing (3/12)
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Emerging Tools
IBM lab focuses on emerging tools to improve customer service
IBM has introduced a service to help enterprises learn to better engage customers using next-generation tools such as machine learning, visual analytics and social media. The IBM Customer Experience Lab will have more than 100 researchers who will work closely with clients to develop projects to improve customer interactions. Computerworld/IDG News Service (3/14)
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Security Update
Cybercriminals zero in on social networking with new malware
Businesses can expect to face a heightened threat environment in 2013, thanks to the growing sophistication of phishing attacks and an increase in "drive-by" exploits targeting social networking sites, says Adam Kujawa of anti-malware vendor Malwarebytes. He notes that malware writers are targeting poorly secured websites with new strains of ransomware and remote-access Trojans and going through platforms such as LinkedIn and Skype. GovInfoSecurity.com (3/13)
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Tech Business
EMC, VMware embark on collaborative spinoff venture
EMC and VMware are launching a joint tech venture, called Pivotal, which the vendors expect will generate $1 billion in revenue by 2016. The company will feature VMware's Cloud Foundry technology and EMC's Greenplum data product line, and it is aimed at taking advantage of the increasing demand for data analytics. Total Telecom Magazine (U.K.)/Dow Jones Newswires (3/13), Reuters (3/13)
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Managing IT
Best practices for plugging the SaaS security hole
The tangled network of relationships in a software-as-a-service deployment can sometimes obscure one of the most important variables facing businesses in the cloud: security. Industry consultants such as Paul Hill of SystemExperts say customers need to be aware of the potential security pitfalls of SaaS and shouldn't rely on anyone else to do the necessary legwork to address them. "When an enterprise is thinking about using a SaaS vendor or cloud service, it has the responsibility to assess the vendor and determine the risks, liabilities and responsibilities," said Hill. CIO.com (3/13)
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Leaders must be creators
A good leader is a creator and not just a critic, Mike Figliuolo writes. This means not stopping simply with your opinion. "Give people the coaching, feedback, and resources to improve their average pieces of junk," he writes. "Identify opportunities to connect ideas and people so they can build something greater. Be part of the solution rather than simply pointing out the problem." ThoughtLeaders blog (3/11)
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Geeking Out
Study: Parrots can show self-restraint to trade up in treats
Parrots are capable of demonstrating enough self-control to be able to barter until they get what they want, according to a study in the journal Biology Letters. Modeled after a 1970s experiment that used marshmallows to study a child's ability to show self-restraint, scientists presented Goffin's cockatoos with different nuts to determine whether they were capable of waiting -- and trading up -- for better treats. "When exchanging for better qualities, the Goffins acted astonishingly like economic agents, flexibly trading off between immediate and future benefits," said lead researcher Alice Auersperg. Discovery (3/12)
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SmartQuote
Today, businesses have a completely different way of engaging customers. There are all these new ways of reaching out to people [but] you need to know when the right time is to engage."
-- Mahmoud Naghshineh, vice president of services research at IBM, as quoted by Computerworld/IDG News Service
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