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November 14, 2012News for travel agents

  Business and Industry Watch 
  • Reduced capacity in 2013 is forecast for major U.S. carriers
    Major U.S. airlines are expected to reduce capacity in the early months of 2013 to match customer demand and address rising fuel costs. Airlines for America estimates a 2.4% decrease in scheduled domestic flights, with a 1.3% cut in seats and 0.1% reduction in available seat miles for domestic flights. The expected capacity reductions are "no surprise given the difficult environment, with costs outpacing revenues," said John Heimlich, A4A's chief economist. AIN Online (11/12) LinkedInFacebookTwitterEmail this Story
  • Shipyard workers welcome news for upcoming projects
    Last month, Norwegian Cruise Line, Royal Caribbean and Carnival announced new ships and deals in the works. The transactions are good news for Europe shipbuilders, which have been hit hard by an economic slowdown over the past few years. Carnival has an agreement to build two new ships, Norwegian is set to build a new vessel, and Royal Caribbean is in negotiations for another ship. TravelAge West (11/12) LinkedInFacebookTwitterEmail this Story
  • Hertz and Clear sign partnership for air travelers
    Hertz has partnered with Clear, a company that provides expedited security screening to subscribed air travelers. The partnership is intended to help air travelers move in and out of airports more quickly. Hertz customers will receive a trial membership to Clear, and those who become Clear subscribers will have access to discounts on rentals and other Hertz services. TravelPulse (11/12) LinkedInFacebookTwitterEmail this Story
  • Other News
  Trends and Technology 
  • United joins airlines offering select turn-down service
    United Airlines' international long-haul flights now come with on-request turn-down service for those in first class. The airline joins American Airlines and international carriers to provide the service, says Bryan Saltzburg, general manager of TripAdvisor Flights and SeatGuru. CNN (11/12) LinkedInFacebookTwitterEmail this Story
  • Other News

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  Consumer Travel News 
  • City life in East Africa offers its own charm
    Tourists in East Africa may be persuaded to forgo the more popular safari route in favor of an urban romp through Ethiopia's capital of Addis Ababa, or Arusha, Tanzania, this feature says. Visitors can enjoy the region's cultural attractions, take part in a traditional coffee ceremony or go shopping at the cities' many lively markets. The Washington Post (11/9) LinkedInFacebookTwitterEmail this Story
  Regulatory and Legislative 
  • AH&LA will keep agents abreast of regulatory issues
    The American Hotel & Lodging Association will continue to update travel agents on developments regarding legislative issues that the group has taken up with government agencies, said Ron Vlasic, the association's new chairman, during the AH&LA Fall Conference this week in New York. Among these is a new rule under the modified Americans with Disabilities Act that requires installation of pool lifts on all hotel pools. "We've been working with the Department of Justice to rewrite that rule. And it's come up with our travel agents because they hear about it and we inform them as well," Vlasic said. TravelPulse (11/13) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: Have an effective "elevator pitch" prepared
    Travel agents should have an "elevator pitch" planned and well-practiced for the likely event that they encounter a prospect on the street, buying groceries or a number of other places, John Frenaye writes. An effective elevator pitch is short and should convey the agent's uniqueness while being powerful enough to capture the prospect's interest. Travel Research Online (11/12) LinkedInFacebookTwitterEmail this Story
 ASTA's Home-Based Marketing Guide
Running a home-based business isn't easy. Look no further than ASTA for the marketing tips and tools you need to attract new clients and achieve growth in today's market. ASTA's Home-Based Marketing Guide provides members with fresh, new ways to promote their unique services to consumers and improve the way they do business.

  Small-Business Strategies 
  • How to retain employees
    Forty percent of employees say they plan to look for a new job within the next six months, write David Williams and Mary Michelle Scott of Fishbowl. This is bad news for employers who expend a lot of resources to hire the best people. Williams and Scott suggest companies try the five "R's" of employee relationships to retain them: Responsibility, respect, revenue sharing, reward and relaxation time. Harvard Business Review online/HBR Blog Network (free registration) (11/12) LinkedInFacebookTwitterEmail this Story
  • What makes your company so special?
    The key to succeeding in a crowded marketplace is to identify the attribute that sets your company apart from the competition, John Jantsch writes. "Find a way to differentiate your business, one that matters to somebody, or you'll be forever doomed to compete on price," he writes. You can figure out what makes your brand special by conducting interviews with your best clients, he notes. Duct Tape Marketing (11/12) LinkedInFacebookTwitterEmail this Story

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  ASTA Spotlight 
  • ASTA members directly booking ancillary fees
    ASTA asked the ASTA Research Family how they were booking ancillary fees a few months ago. We asked the same question in 2011. The percentage of agencies that have the client handle it themselves has dropped, while the percentage of agencies booking the services directly has increased. The ASTA Research Family is a panel of more than 500 ASTA agency members that we use for our Travel Agency Benchmarking series. LinkedInFacebookTwitterEmail this Story
  • Good news! You don't have to remember your password! is now equipped with a "remember me" feature giving you and all ASTA members the option to log in only once from each Internet-capable device. After closing your Internet browser, will preserve your logged-in member profile for future visits. This will allow you to have access to your profile and all website features immediately upon returning to Any members who prefer not to have their profile credentials saved simply need to log out each time when finished. LinkedInFacebookTwitterEmail this Story
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The best way to find out if you can trust somebody is to trust them."
--Ernest Hemingway,
American author and journalist

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