Ask and ye shall find out: Why good managers always ask questions | Assess conflict before attacking it | Leading your company through positive change
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February 27, 2013
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SmartBrief on Leadership

Leading Edge
Ask and ye shall find out: Why good managers always ask questions
Ask questions and solicit feedback and ideas from employees in order to become an effective manager, Peter Friedes writes. This is harder than it seems, Friedes writes, but asking can help you and your team reach your objectives, and know-it-all managers rarely get the results they desire. (2/20)
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Assess conflict before attacking it
Savvy leaders know it's critical to assess a conflict before attempting to resolve it, Dan McCarthy writes. Conflicts of emotions, needs and values each have to be handled differently, so first determine the type of conflict and then select the proper response, McCarthy writes. Great Leadership (2/20)
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Strategic Management
Leading your company through positive change
Positioning a good business to be even better requires going beyond setting up the right structure, Robert S. Olszewski says. He advises companies to evaluate how they can cut waste in seven key areas, identify their sustainable competitive advantage and disrupt routines. "Companies that can clearly demonstrate why and how the change will have a positive impact, leading to dissatisfaction, have a higher probability of effective change," he says. Smart Business/Philadelphia (2/2013)
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Innovation and Creativity
Distinguishing innovation from inventions and initiatives
Many companies get distracted by new initiatives and the drive to invent new products in the quest to innovate, but innovation is all about culture, writes Henry Doss of T2 Venture Capital. "Creating an innovation culture is about normative values, leadership, trust, diversity ... all those things which can cause eyes to glaze over," he writes. Forbes (2/25)
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The Global Perspective
Want a Nick Scali sofa in Australia? Get off the computer
Rivals may be moving retail efforts online, but high-end furniture seller Nick Scali eschews e-commerce in favor of brick-and-mortar showrooms for the sofas that bring in about 80% of the company's revenue. Sales increased 17% in the most recent six-month period, and the brand has more than tripled its locations since 2004. (Australia) (2/27)
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Engage. Innovate. Discuss.
Does your company's culture need more attention?
Leaders who become animated when talking about metrics used to measure team performance should show some of the same excitement when it comes to evaluating corporate culture, S. Chris Edmonds writes. Performing regular employee climate surveys and acting promptly on the findings can lead to better employee engagement and profit, he writes. SmartBrief/SmartBlog on Leadership (2/26)
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Daily Diversion
Pinball preps for a comeback
There are only 63,000 commercial pinball machines in operation, and they take in about $67 per week, which is generally insufficient, Erika Fry writes. Not all is lost; the industry association has record membership, and one startup is developing a next-generation machine. CNNMoney/Fortune Small Business (2/22)
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Who's Hiring?
Position TitleCompany NameLocation
Vice President, Network Development and Provider RelationsLouisiana Health Cooperative, Inc.New Orleans, LA
Regional Human Resources Manager Total Wine & More Potomac , MD
Click here to view more job listings.
Editor's Note
Self-absorbed managers don't care what employees think. They destroy morale, retard innovation, and block productivity improvements."
-- Peter E. Friedes, former CEO, writing at Lead Change Group
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