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February 25, 2013
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Spa industry news

  Spa Spotlight 
  • St. Louis spa boasts extensive sanitation measures
    Podiatrist Michael Horwitz and his wife, Angela, offer a clean environment at their health-oriented CleanSpa for customers such as cancer patients or expectant mothers who might shy away from pedicures because of fears of unsanitary conditions. The spa is specially designed to prevent infection through the use of a custom-built ventilation system, meticulous sterilization procedures and medical certification for nail technicians. (2/22) LinkedInFacebookTwitterEmail this Story
  • Miraval spa racks up accolades
    Arizona destination spa Miraval collected top 2012 honors from users in several categories including "Outdoor Adventure" and "Girlfriend Getaway/Bachelorette." The spa, a favorite of Oprah's, offers more than 200 activities, a wide variety of food options and horseback riding alongside its menu of spa treatments. USA Today (2/22) LinkedInFacebookTwitterEmail this Story
  • Loews Hollywood Hotel launches Exhale spa
    The Exhale spa chain is opening a new branch in Los Angeles at the Loews Hollywood Hotel featuring the brand's Core Fusion program combining yoga and ballet principles. The 7,000-square-foot space includes seven treatment rooms, a swimming pool, a relaxation lounge and a menu including facials, therapeutic massages and acupuncture. (2/22) LinkedInFacebookTwitterEmail this Story
  Retail Rundown 
  Hospitality Trends 
  • Hotels secure negotiating power amid meetings recovery
    A new study by Colliers PKF Hospitality Research indicates an optimistic outlook for the meetings industry, with hoteliers positioned to control negotiations with planners. "The leverage up until now has been with planners but, due to rising occupancy levels, the leverage is swinging back to the hotel sales manager," said Robert Mandelbaum, a director at Colliers PKF Hospitality. Planners are now increasingly focusing negotiations on additional amenities such as breakfast and free Internet access, Mandelbaum said. (2/21) LinkedInFacebookTwitterEmail this Story
  Business Best Practices 
  • Offline advertising remains king for seniors
    Marketers looking to reach baby boomers and seniors will be most effective with offline outlets, write Dan S. Kennedy and Chip Kessler. They cite research showing that most people in that age category still seek referrals through word-of-mouth and rely on offline media such as direct mailings and television advertising to learn about businesses. Entrepreneur online (2/22) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Good listening key to customer service
    Top-notch customer services includes demonstrating good listening skills, using direct eye contact and paying attention to nonverbal cues such as body language, writes John Boe. Using open-ended questions when speaking with clients can also help to determine the nature of feedback more effectively than asking questions that can be answered with a "yes" or "no." National Underwriter Life & Health (2/21) LinkedInFacebookTwitterEmail this Story
  Finance and Economics 
  • Ban on credit card surcharge might spread across U.S.
    Ten U.S. states prohibit merchants from charging shoppers extra for paying with a credit card, but that could change. Legislation to ban the surcharge, sometimes called a checkout fee, is under consideration in 11 states. CNBC (2/22) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • How to get an employer to see past the extra weight
    If you're overweight, hiring managers may believe you're not energetic or lack self control, so make sure you emphasize your skills and experience, and even tackle the weight issue head on, experts say. You can say something like something like, "I’ve gained a few pounds last year, and I’m actively losing weight," says Steve Siebold, author of "Die Fat or Get Tough." (2/22) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Benefits that Balance -- Spa Operations Manual
    The Spa Operations Manual is a customizable resource that is vital to spas of every size. The comprehensive materials cover areas such as job descriptions, service standards, telephone etiquette and handling guest complaints. This resource is only available for ISPA members. Not an ISPA member, but want access to this customizable information? Join today. LinkedInFacebookTwitterEmail this Story
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--Anna Masterton Buchan,
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