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March 29, 2013News for travel agents

  Business and Industry Watch 
  • United Airlines, Aer Lingus widen code-share deal
    United Airlines and Ireland's Aer Lingus have signed a deal to expand their code-share agreement. "Our 18 peak-season departures per day to the U.S. from London Heathrow, where the majority of our operations are co-located with Aer Lingus in Terminal 1, connect well with Aer Lingus flights from the island of Ireland," said Jim Compton, vice chairman and chief revenue officer for United. American City Business Journals/Chicago (3/27) LinkedInFacebookTwitterEmail this Story
  • Other News
  Trends and Technology 
  • U.S. travel industry could benefit from China's tourism push
    Inbound travel from China is poised to accelerate as the country's government launched initiatives to encourage international travel among its citizens, this feature says. "These initiatives will change China and reshape our industry, if we can grab the opportunity. Chinese travel agencies are working now to identify more products and American partners," said Haybina Hao, a director with the National Tour Association. (3/28) LinkedInFacebookTwitterEmail this Story
  • US Airways allows passengers to track luggage
    US Airways introduced passenger access to real-time baggage tracking on March 19. Passengers can type in a number from their baggage-claim ticket at the US Airways website or via a mobile application to find the location of luggage. "The baggage tracking feature is consistently one of the top used features within our app," said Delta spokesman Paul Skrbec. The Philadelphia Inquirer (3/28) LinkedInFacebookTwitterEmail this Story
  • Four Seasons adds custom workouts to in-room iPads
    Blue Clay Fitness, a health and fitness training firm in California, has created the world's first customized digital in-room fitness program for the Four Seasons Hotel Los Angeles at Beverly Hills. The workouts are delivered to iPads in the room, and guests can have the workouts e-mailed to them for future use. 4Hoteliers (3/27) LinkedInFacebookTwitterEmail this Story
  • Other News
  Consumer Travel News 
  Regulatory and Legislative 
  • ARC supports IATA distribution plan
    The Airlines Reporting Corp. is backing a distribution plan by the International Air Transport Association. The IATA plan is based on XML and will allow travel agents to sell ancillary products for airlines. "This will improve the competitive nature of this sales channel and will be of obvious benefit to both travel agents and their customers," the ARC said. (3/28) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: Success requires serious investments in time and effort
    Travel agents should be prepared to invest a great amount of time, effort and -- of course -- money to get their business off the ground and thriving, John Frenaye writes. Entering a new venture also requires careful study and preparation of a solid business plan. "You would not venture on a trip across the country without a map or a GPS; why would you with your business?" Frenaye writes. Travel Research Online (3/25) LinkedInFacebookTwitterEmail this Story
  Small-Business Strategies 
  • Jump-starting new ideas at your business
    Businesses can employ age-old strategies to generate new ideas for growth, writes Brad Sugars, founder of ActionCOACH, such as studying other industries for their success stories and applying the lessons to your own company. Other tips: Dig through your customer complaints to find ways to change your business or offer something new, ask employees for ideas, read business books and find a mentor. Entrepreneur online (3/27) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
  • National customer surveys measure satisfaction for OTAs, airlines and hotels
    American Consumer Satisfaction Index (ACSI) conducts a monthly survey of consumers on their satisfaction with products they used or bought. Included in their surveys are several travel products including OTAs, hotels and airlines. To see how individual companies scored for customer service you can find detailed charts for OTAs, hotels, airlines and other industries on the ACSI website. Customer Satisfaction is an important issue for any service oriented business. ASTA has several publications in our E-library related to customer relations: Why You Should Monitor Your Client/Agent Interactions and Dealing with Consumer Complaints. LinkedInFacebookTwitterEmail this Story
  • You can rely on ASTA's Tour Operators for unbeatable service
    ASTA's Tour Operator Program (TOP) highlights members eager to provide reliable services to travel agent members and their clients. The TOP program is composed of tour operators who agree to adhere to stricter membership standards, abide by a tour operator code of ethics and are committed to promoting the use of tour operators by travel agents. TOP members provide new tour specials every month. Take advantage of the current TOP specials available. LinkedInFacebookTwitterEmail this Story
Learn more about ASTA ->Resources  |  Conferences  |  Consumer Travel Information  |  Join ASTA

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Greek philosopher

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