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January 8, 2013News for hotel and lodging professionals

  Front Desk 
  • Wynn Resorts creates subsidiary to spur global growth
    Wynn Resorts has announced the formation of Wynn Resorts Development to spearhead the company's expansion worldwide. Wynn Resorts is pursuing several development plans, including a $4 billion resort on Macau's Cotai Strip and casino proposals in Philadelphia and Massachusetts. Gamal Aziz, former president and CEO of MGM Hospitality, will assume the role of president and chief operating officer of the new business. Las Vegas Review-Journal (1/7) LinkedInFacebookTwitterEmail this Story
  Business Update 
  • Other News
  Market Trends 
  • Hotels shift to fast-casual dining concepts
    Hotels are catering to guests who want healthy food on the go. Another trend is meals and beverages of different sizes. "The typical breakfast, lunch, dinner -- appetizer, entree, dessert model is not something that our guests are responding to anymore," said Beth Scott, who manages Hilton's eating concepts. USA Today (1/8) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Technology 
  • Disney introduces bracelet technology to make parks even friendlier
    This spring, Walt Disney World in Orlando, Fla., will launch a program that will allow participating customers to bypass entry turnstiles and use rubber bracelets encoded with credit card data to enter and buy items inside the park. Customers also would be alerted by smartphone when certain rides without lines become available. The bracelets are part of a vacation management system called MyMagic+, which is part of a larger effort to make the park easier for guests to navigate. "If we can enhance the experience, more people will spend more of their leisure time with us," said Disney Parks and Resorts Chairman Thomas O. Staggs. The new technology also will allow Disney to track guest behavior, but observers say Disney is aware of potential privacy concerns. The New York Times (tiered subscription model) (1/7) LinkedInFacebookTwitterEmail this Story
  • Other News
  Best Practices 
  • Column: To secure guest loyalty, focus on a target market
    The key to generating new business and building a loyal customer base is in identifying the hotel's ideal guest -- a person who share the same values as the property and the hotelier -- and developing amenities around that target market, writes Caroline Cooper, founder of Zeal Coaching. "Knowing who your ideal guest is means you can tailor everything you do with them in mind, increasing your chances of attracting them (and not just those who fail to appreciate what you do, spend less and complain in the process)," Cooper writes. (1/4) LinkedInFacebookTwitterEmail this Story
  • Convention-center hotel plan in Boston receives 2 proposals
    Two developers have submitted bids to the Massachusetts Convention Center Authority for the construction of two hotels near the Boston Convention and Exhibition Center. Commonwealth Ventures plans include a 175-room Element hotel and a 275-room Aloft hotel. Carpenter & Co. has proposed a 200-room Hyatt House hotel and a 300-room Hyatt Place hotel. Boston Herald (1/7) LinkedInFacebookTwitterEmail this Story
  • Las Vegas casino undergoes renovation due to competition
    Terrible's Hotel and Casino in Las Vegas is going through a $7 million renovation to attract more customers in the local market. "This is a property that has to compete for the locals market. The changes we made speak to that customer. We opened things up more in the casino and that works well with our size," said Chris Angelo, the casino's marketing manager. Las Vegas Review-Journal (1/4) LinkedInFacebookTwitterEmail this Story
  Government Affairs 
  • U.S. Travel: "Fiscal cliff" deal only delayed government budget cuts
    An impending round of government spending cuts included in the "fiscal cliff" was not averted by the American Taxpayer Relief Act of 2012, but delayed for two months, U.S. Travel Association President and CEO Roger Dow said in a message to members. The cuts could have a severe effect on operations of government agencies related to travel, such as the departments of Transportation, Homeland Security and State. "We are primarily concerned about the ability of U.S. Customs and Border Protection (CBP) and the Transportation Security Administration to manage increased travel loads on a reduced budget," Dow said. TravelPulse (1/6) LinkedInFacebookTwitterEmail this Story
  AH&LA News 
  • Don't fall for it
    If one hotel is the target of a scam, chances are the incident will repeat itself. Visit the industry scam update page in AH&LA's members-only section to learn about scams across the country. By being aware of the fraudulent behavior, you can ensure it doesn't happen to your property. To report a scam, contact Kathryn Potter at LinkedInFacebookTwitterEmail this Story
  • Save the Date: Legislative Action Summit

    Join the lodging industry's top executives April 23-24 in Washington for AH&LA's 2013 Legislative Action Summit (LAS). Despite the anti-business regulations that proliferated in 2012, AH&LA was able to work with members to delay ADA pool lift regulations, push back against harmful labor rulings, defeat drastic cuts to GSA per diem rates, and fortify relationships with Capitol Hill, the administration and regulatory agencies. For more information, visit LinkedInFacebookTwitterEmail this Story
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It is wise to keep in mind that neither success nor failure is ever final."
--Roger Babson,
American entrepreneur and business theorist

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