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December 6, 2012
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Takeoff 
  • FTC says hotel fees should be fully disclosed
    The Federal Trade Commission has sent a letter to 22 hotel operators over the use of undisclosed resort fees, which may be considered as misleading to consumers. "We believe that online hotel reservation sites should include in the quoted total price any unavoidable or mandatory fees, such as resort fees, that consumers will be charged to stay at the hotel," the commission said in the letter. CNN (11/28), USA Today/Hotel Check-in blog (11/29) LinkedInFacebookTwitterGoogle+Email this Story
  • Business travel: The lessons learned in 2012
    Joe Brancatelli took his first business trip 40 years ago. And while he continues to rack up the miles on a regular basis, the veteran travel writer took a moment to recount the seven lessons he learned in 2012. "Any year you can learn seven things should be considered a banner year. Or a reminder that there has to be easier ways to do business," Brancatelli writes. American City Business Journals (12/5) LinkedInFacebookTwitterGoogle+Email this Story
5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

The Smarter Traveler 
 
  • Virtual concierges give hotels mobile edge
    Hotels are increasingly adding virtual concierge services as more customers carry mobile devices. Conrad Hotels & Resorts, Aloft Hotels and the Ritz-Carlton, Riyadh in Saudi Arabia are launching virtual programs, which leaves some people wondering if the technology will replace human concierges at luxury hotels. Hotel Management online (12/4) LinkedInFacebookTwitterGoogle+Email this Story
  • WestJet looking to attract more corporate fliers with new online booking service
    WestJet will begin using an online booking system in January to sell economy, mid-tier and premium tickets. Canada's second-largest airline is hoping the move helps it land a larger share of corporate travelers. "The world has changed. And we are changing to be more relevant for a broader segment of guests," said Chief Executive Gregg Saretsky. Reuters (12/4) LinkedInFacebookTwitterGoogle+Email this Story
Building Workplace Trust 2015
Interaction Associates' 6th annual research study tracking trust on the job, Building Workplace Trust, is out, and more than half of employees surveyed give their organizations low marks for trust and leadership. Yet this year's findings again point to how high trust leads to better outcomes and financial results — and even boosts innovation.

Refuel and Refresh 
 
  • Some airlines are putting the squeeze on passengers
    Some airlines are using slimmer seats, which can increase legroom. But to sell more tickets, these same airlines are adding seats to rows -- a move that creates less width and elbow room. "[U]nless you're a religious scrutinizer of online seat maps, you might not spot that some airlines -- even the expensive ones on your business travel agenda -- are cramming one extra passenger in every row on some of their larger planes," John Walton writes. Australian Business Traveller (12/4) LinkedInFacebookTwitterGoogle+Email this Story
Whitepaper: SDN: How do you get there from here?
Are the growing data needs of mobile, cloud, big data and social threatening today's enterprise networks? Scalable processes, a phased integration approach and the appetite to optimize over time are key components of a modern network. It's how agile organizations prepare for the data needs of tomorrow.
Explore the whitepaper to start down the path toward SDN.

Spotlight on Meetings and Events from MPI 
 
  • Why Piecemeal Info is Bad
     
    According to a new study in the Journal of Consumer Research, consumers may be less satisfied with the choices they make if their options are presented one at a time rather than all at once. Read more at the MPI site. LinkedInFacebookTwitterGoogle+Email this Story
The ROI of Privacy with TRUSTe Solutions
Investment in a Data Privacy Management Platform can deliver significant, positive financial returns for corporate bottom lines. The "Total Economic Impact (TEI) of TRUSTe" Study explains how Forrester Analysts calculated a 151% ROI for TRUSTe customers. Download the study now.

Travel Pulse 
  • Would you consider leaving the airlines for private-jet service?
    If only my company would pay for it!  52.99%
    Yes  25.36%
    No  21.65%
SmartQuote 
Why always 'not yet'? Do flowers in spring say 'not yet'?"
--Norman Douglas,
British writer

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