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December 7, 2012
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Problem. Solved. 
  • 7 ways to prepare your small business for the next disaster
    One way to determine whether your business is prepared to manage the next natural disaster is by spending a day working form your home. "With your office off-limits, what are you unable to do [remotely] for your business?" Ken Menken of Capalon Communications said. "The answers may surprise you, and you'll quickly know what you need to move or back up out of the office." You should also pick leaders to help guide your business through crises and consider using cloud-based technology. Entrepreneur online (12/6) LinkedInFacebookTwitterGoogle+Email this Story
Marketing 
  • How to expand your network
    As a new business owner, you won't be able to immediately build relationships with top influencers such as Mark Zuckerberg or Martha Stewart -- but you should start to build your network by interacting with others in your field, Monika Jansen writes. "Do this by joining the Facebook and LinkedIn groups, Twitter hashtags, and influential blogs that are relevant to you and your industry," she advises. After establishing these connections, you can ask for introductions to help you meet other people in your industry, Jansen adds. NetworkSolutions.com (12/5) LinkedInFacebookTwitterGoogle+Email this Story
  • How to resolve issues with disgruntled customers
    If a client is displeased with your business, you should stay calm and ask him or her what you can do to resolve the issue, Tim Parker writes in this blog post. Show empathy for the client and don't let company policy get in the way of finding a resolution. In some cases, despite your best effort, you simply won't be able to please a disgruntled customer. "Know when your investment of time and energy is probably not going to yield positive results," Parker adds. "Thank the customer for his business and wish him well." Intuit Small Business Blog (12/5) LinkedInFacebookTwitterGoogle+Email this Story
Management 
  • 9 ways small employers can keep their stars
    Promoting from within, providing stimulating work and linking performance to bottom-line success are ways that small companies can retain their best employees, Samuel Bacharach writes. "Employees won't stay because of the size of the paycheck," he explains. "They'll stay because they feel they are recognized, engaged, challenged, and part of a team." Inc. online (free registration) (12/5) LinkedInFacebookTwitterGoogle+Email this Story
  • 5 tips for offering feedback that works
    To strike the right tone when providing feedback, try advice that will directly help the company and always find something positive to say, Maria Valdez Haubrich writes. When citing a poor performance, be sure to give "specifics as to what was done right or wrong and why this was helpful or hurtful," she writes. NetworkSolutions.com (12/6) LinkedInFacebookTwitterGoogle+Email this Story
Money 
  • How to impress small-business lenders
    If you want to make a good first impression with loan officers, you can get started by preparing a description of your business, financial statements that describe your company's history and projections for the future, Mark Sunshine writes. If you are invited in for a second meeting, you probably made a good impression, he notes. Forbes/Great Speculations blog (12/6) LinkedInFacebookTwitterGoogle+Email this Story
  • Business owners turn to alternative financing options
    Some small-business owners are using alternative funding methods to get the money they need to build their companies. One such alternative, known as revenue-based financing, allows borrowers to repay loans by giving lenders a fixed percentage of their revenue every month. Another method known as factoring allows a company to get a cash advance by selling their invoices to a third party. Fox Business Small Business Center (12/5) LinkedInFacebookTwitterGoogle+Email this Story
Tips & Tools 
  • New Year's resolutions to help you start 2013 with a bang
    If you're looking for ways to improve your company in 2013, you can start by resolving to develop a new skill, get to know your customers and join a business organization, Lyndell Fogarty writes in this blog post. Such organizations "are a great way to keep up with advances in your field, contribute to the growth of your industry, make contacts and generate referrals and learn from others' strengths and skills," Fogarty writes. Dynamic Business online (Australia)/blog (12/6) LinkedInFacebookTwitterGoogle+Email this Story
  • Small businesses must start paying Google for office apps use
    Google has announced it will begin charging businesses with 10 or fewer employees $50 per year per user to use its Web-based office productivity applications, which the Web giant was previously offering for free. Though it will grandfather in the basic Google Apps for existing users, new users will get a premium version. "Businesses quickly outgrow the basic version and want things like 24/7 customer support and larger inboxes," Google explained on its company blog. Reuters (12/6) LinkedInFacebookTwitterGoogle+Email this Story
Featured Content 
 

Just for Fun 
  • Pro sports teams that have picked new names
    The New Orleans Hornets might change its name to the New Orleans Pelicans, reports say. If the team follows through with that plan, it would join other sports organizations that have changed names without relocating. For example, the Houston Astros used to be known as the Colt .45s and the Washington Wizards used to be referred to as the Bullets. MentalFloss.com (12/5) LinkedInFacebookTwitterGoogle+Email this Story
SmartQuote 
Make the effort to show your employees that you care for their health and wellbeing, and you'll be rewarded with happier, more motivated employees."
--Lyndell Fogarty, CEO of performHR, writing at Dynamic Business online.
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 John Jantsch, Editor at Large
John Jantsch is author of "Duct Tape Marketing: The World's Most Practical Small Business Marketing Guide" and "The Referral Engine: Teaching Your Business to Market Itself." John is a marketing and digital technology coach and creator of the Duct Tape Marketing small-business marketing system.
 

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