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November 9, 2012
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News for luxury hospitality professionals

  • Orient-Express turns down $1.2B takeover bid from Indian Hotels
    Orient-Express Hotels has announced that it is rejecting Indian Hotels' offer to buy the hotel firm for $1.2 billion. "The board believes the current macroeconomic environment, conditions in the luxury hotel business and factors unique to Orient-Express would make this a highly disadvantageous time to sell the company to realize its true value," said J. Robert Lovejoy, chairman of Orient-Express Hotels. Orient-Express also announced its selection of John M. Scott III, former president and CEO of Rosewood Hotels Resorts, as the company's new president and CEO. Reuters (11/8) , CNBC/The Associated Press (11/8) LinkedInFacebookTwitterEmail this Story
  The Concierge Desk 
  • Tech-free world awaits visitors to Marriott resorts in Caribbean, Mexico
    Marriott International will institute technology-free zones at its resorts in Mexico and the Caribbean in response to a recent survey regarding the use of devices while traveling. "The majority of respondents felt that staying connected to work added to their stress while vacationing and reported instances of being annoyed by mobile-device abuse such as loud cellphone conversations," said Michelle Bozoki, a marketing director for Marriott and Renaissance Caribbean & Mexico Resorts. Hotel Management online (11/8) LinkedInFacebookTwitterEmail this Story
  • 4 myths about providing good customer service
    Customer service is about the quality of your product, competitive prices and reliability, among other things, writes John Tschohl, service strategist and founder and president of the Service Quality Institute. And the Internet and social media give customers a space to publicly express their good and bad experiences, which drives competition. Tschohl writes that myths including more employees means better customer service and everyone understands customer service can keep your company from providing quality customer service and, in the end, can affect your bottom line. 4Hoteliers (11/8) LinkedInFacebookTwitterEmail this Story
  • How your hotel's bathrooms could be keeping guests from repeat stays
    A hotel's bathrooms can make or break a guest's stay, and there are some quick fixes as well as more permanent solutions to ensure that the bathroom won't keep a guest from repeat stays, writes Larry Mogelonsky, president and founder of LMA Communications Inc. He says quick fixes include making sure bathrooms are flawlessly cleaned, giving guests enough towels and getting creative with free soaps and lotions. Longer-term details to avoid are poor lighting, small mirrors and counters, complicated shower heads and doors and finicky water temperatures, according to Mogelonsky. (11/9) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • Hotel leaders look forward to corporate-rates growth in 2013
    A number of hotel executives have expressed optimism about ongoing corporate-rates negotiations and predict that corporate business in 2013 will improve. "We're in the early days of the cycle, but we've seen an increase in the number of [requests for proposal]," said Dorothy Dowling, a senior vice president at Best Western International. (11/8) LinkedInFacebookTwitterEmail this Story
  • Hotels are plugging into tech-related travel trends
    Business travelers are heading out armed with an arsenal of high-tech devices. According to one survey, the majority travel with as many as four devices. The hotel industry has shown that it is taking steps to accommodate the corporate segment's needs, this feature says. "[E]fforts include improving WiFi signals; ... adding TVs that allow users to plug in laptops or video game consoles; offering Kindles on loan; and adding plugs for international travelers," Ernie Smith writes. Associations Now (11/2012) LinkedInFacebookTwitterEmail this Story
  • New app makes ordering room service easier
    Best Western and QikServe have teamed up to create a mobile application to make ordering room service more convenient. The app, which is available on Android and iOS, allows guests to order off of a digital menu and sends the order directly to the hotel's electronic point-of-service system using Wi-Fi or mobile data. "We are very confident that the novelty and ease of placing room-service orders by this method will increase room-service revenue," Russell Imrie of Queensferry Hotels said. Mobile Marketing Magazine (11/7) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  • Caesars presents plans for conference center at N.J. Harrah's Resort
    Caesars Entertainment on Wednesday pitched a plan to add a $134 million conference center to its Harrah's Resort in Atlantic City, N.J. Caesars Eastern Division President Don Marrandino said the project could bring about further development in the Marina District. He also said the center would be 200,000 square feet, half of which would be conference space. The remainder would be for offices and storage. "Right now, it's literally wasted space. With the conference center maybe that could change," he said. The Press of Atlantic City (N.J.) (11/7) LinkedInFacebookTwitterEmail this Story
  • Other News
  International Update 
  • New London luxury hotel from the Akirovs pairs old and new
    Alfred and George Akirov's Café Royal in London is a luxury hotel that will open early next month after being transformed from an event venue, a brasserie and the National Sporting Club's home. The building, which opened in 1865, will now feature Café Royal, County Mark House and the Oddenino Hotel, which includes 159 rooms and suites that pair historical features with copper light doors and oak floors. The hotel will also offer several dining options, the private Café Royal Club and Café 1865. registration) (11/8) LinkedInFacebookTwitterEmail this Story
  • Other News
  • 5 hotels that take luxury to the gym
    Some hotels offer gyms that are small and outdated. But others offer guests access to gyms nicer than the ones they go to at home, such as the Kerry Hotel Pudong in China with its main floor that includes more than 80 pieces of equipment and its "Iron Man" training zone, or the Forza at the Ritz-Carlton, Denver, with its 25-meter saltwater lap pool and rock-climbing wall. HotelChatter (11/8) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • Luxury Hoteliers launches new website for members
    Luxury Hoteliers has launched a new website,, giving LinkedIn members added benefits, including categorized forums, a daily news brief, an international jobs board and a directory of suppliers. Don't miss out on this opportunity to sign up. LinkedInFacebookTwitterEmail this Story
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