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October 17, 2012News for hotel and lodging professionals

  Front Desk 
  • Best Western CEO stresses importance of guest interaction
    Best Western International puts guest interaction at the forefront of its service strategy, company President and CEO David Kong said during Best Western's annual convention last week. Therefore, the company will likely minimize its use of technology that reduces its points of contact with guests, such as those that allow guests to check in without assistance. "We are in the hospitality business. Is there such a thing as virtual hospitality? Of course not," Kong said. (10/16) LinkedInFacebookTwitterEmail this Story
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  Business Update 
  • Times Square property in NYC could become high-rise hotel
    A 120,000-square-foot site in New York's Times Square has been sold for an undisclosed amount to a joint venture that includes real-estate investors Steven Witkoff and Michael Ashner. The new owners have unveiled plans to replace the existing buildings with a new commercial structure and a possible high-rise hotel. Bloomberg Businessweek (10/16) LinkedInFacebookTwitterEmail this Story
  • Starwood highlights brand with creative lab
    Starwood Hotels and Resorts has launched "The Starwood Experience" at its headquarters in Connecticut. The creative design lab, or gallery, lets developers and marketing partners see the hotel's portfolio of offerings including model guestrooms. (10/15) LinkedInFacebookTwitterEmail this Story
  • Other News

Give your guests razor-sharp entertainment with the new season of the SHOWTIME® Original Series DEXTER®. The network's wide variety of programming also includes the breakout hit HOMELAND, along with INSIDE THE NFL and popular movies like WAR HORSE. It pays to add SHOWTIME. Click here to see how.
  Market Trends 
  • Survey: Most business travel capped by corporate policies
    The latest Travel Policy Trends survey from the Global Business Travel Association Foundation and Egencia states that 79% of business travelers have corporate policies that keep them from flying in business-class seats. In North America, 81% of policies limited business-class air travel, up from 69% a year ago. Only 45% of companies had a similar policy on hotels, but that figure was also up from 2011. (10/15) LinkedInFacebookTwitterEmail this Story
  • Other News
Business Leaders Make Loyal Travel Customers
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  Spotlight on Technology 
  • TripAdvisor touts measures to ensure authenticity of reviews
    Hotel reviews on TripAdvisor undergo several stages of examination to ensure their veracity, says Christine Petersen, president of TripAdvisor for Business. Aside from its own team of reviewers, the TripAdvisor user community also plays a part in weeding out dishonest reviews, Petersen says. (10/15) LinkedInFacebookTwitterEmail this Story

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  Best Practices 
  • Column: How to present an approachable hotel brand
    Creating a social brand identity lies in presenting consumers with passionate people from within the company who are willing to share their enthusiasm for the brand, writes Larry Mogelonsky, president and founder of LMA Communications. Getting staff on social media channels to talk about the brand and ensuring easy access to employees on-property add a social aspect to the hotel brand's image, Mogelonsky writes. (10/16) LinkedInFacebookTwitterEmail this Story
  • Other News
  AH&LA News 
  • Be featured at AH&LEF's Big Apple Auction
    Donate room nights, vacation packages or products and services to AH&LEF's Big Apple Silent Auction and get in front of an audience of thousands. Held during the International Hotel, Motel + Restaurant Show and attracting 30,000+ hoteliers, the auction is also featured online, which accesses a community of 330,000+ affluent registered auction bidders. All proceeds benefit AH&LA's Educational Foundation. Visit here to learn more. LinkedInFacebookTwitterEmail this Story
  • Enter the $25,000 FedEx Advantage Sweepstakes

    American Hotel & Lodging Association is pleased that our relationship with FedEx gives you a shot at energizing your business with hundreds of prizes. Join a special group of customers eligible to win up to $10,000. You'll be automatically entered in the sweepstakes and eligible to play the game when you apply for our FedEx Advantage discount program. Use passcode WSGPBB. 
As a member of American Hotel & Lodging Association, you'll also save up to 29% on FedEx services during the sweepstakes and beyond. Visit here. LinkedInFacebookTwitterEmail this Story
Learn more about AH&LA ->Home  |  Join AH&LA  |  Educational Institute  |  Foundation

In times of change, learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists."
--Eric Hoffer,
American social writer

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