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November 21, 2012
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The Leaderboard 
  • 4 ways leaders can foster innovation
    There are plenty of ways for bosses to foster innovation, writes Scott Edinger, but the best techniques all focus on building a companywide culture rather than on recognizing and rewarding a handful of creative superstars. "A culture where innovation thrives in every corner is exponentially more valuable than a culture which anoints one or even a few people as 'the innovative ones,' " Edinger writes. Forbes (11/20) LinkedInFacebookTwitterGoogle+Email this Story
Sales Strategies 
  • Why research is key to sales productivity
    Doing a little research on your leads can help you set priorities for your efforts and avoid wasted time, writes Lisa Fugere of InsideView. "The higher your lead volume, the greater the importance of pre-call research," she writes. The InsideView Blog (11/12) LinkedInFacebookTwitterGoogle+Email this Story
Daily Data Points 
  • Report warns of a jump in unemployment due to "fiscal cliff"
    The U.S. jobless rate could be pushed above 10% if President Barack Obama and Congress fail to reach a compromise to avert the "fiscal cliff," Fitch warns. The ratings agency is optimistic, however, that lawmakers can avoid such a scenario. Reuters (11/19) LinkedInFacebookTwitterGoogle+Email this Story
Understanding the Sales Force with Dave Kurlan 
  • The top 10 lies salespeople hear from prospects -- and why those lies work
    Prospects may lie to salespeople in several ways, such as claiming that price is their only consideration or that they can't share their decision-making criteria, writes Dave Kurlan. The weaknesses that your salespeople possess are what allow these lies to work, writes Kurlan. Your representatives may be too trusting, have a hard time coping with rejection or shy away from discussing money, he writes. (11/15) LinkedInFacebookTwitterGoogle+Email this Story

On the Road 
  • A guide to spending time at U.S. airports
    Travelers who have time to spare at the airport this holiday season can get a flu shot in Terminal 2 in Chicago's O'Hare International Airport or unwind with yoga at the Dallas-Fort Worth or San Francisco International airports. Airports in Philadelphia, Denver, Los Angeles and San Francisco boast art galleries. ABC News (11/20) LinkedInFacebookTwitterGoogle+Email this Story
App Update 
  • Getting customers to use mobile self-service tools
    Customers have been slow to adopt mobile self-service options when seeking support, but research shows that some would be open to the concept. Companies can boost the use of such tools by informing their consumers of such solutions and offering high-quality features, according to Armin Gebauer, CEO of MobileAware. (11/20) LinkedInFacebookTwitterGoogle+Email this Story
Featured Content 

Making Small Talk 
  • 9 of the wackiest musical instruments ever made
    The 20th century gave birth to plenty of novel musical instruments that never caught on. This gallery cites several, including a 14-foot violin, a "singing coconut" and hybrid instruments such as a harp-guitar and a cello-horn. Popular Science (11/16) LinkedInFacebookTwitterGoogle+Email this Story
Editor's Note 
  • SmartBrief will not publish Thursday and Friday
    In observance of Thanksgiving in the U.S., SmartBrief will not be published Thursday and Friday. Publication will resume Monday. Enjoy the holiday! LinkedInFacebookTwitterGoogle+Email this Story
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Excellence in leading innovation has far less to do with the leader having innovative ideas; it has everything to do with how that leader creates a culture where innovation and creativity thrives in every corner."
--Scott Edinger, writing at Forbes
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