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November 7, 2012
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The Leaderboard 
 
  • How to become a "no drama" leader
    During his 2008 election race, Barack Obama won the nickname "No Drama Obama" for his cool, collected approach to campaigning. What can business leaders learn? Take a similar approach, writes Scott Eblin. Remain focused on organizational goals even when things seem to be going badly, and set a model for others by treating those around them with dignity and respect. Such leaders "behave in a way that influences others to behave well," Eblin explains. EblinGroup.com/Next Level Blog (11/6) LinkedInFacebookTwitterGoogle+Email this Story
  • Are your company policies putting off top talent?
    Many companies still restrict their employees from using social media at work, even though research has found that many job candidates would not want to work for a business that bans use of social sites. Likewise, employers risk irritating top job candidates by failing to offer high-quality benefits or flexible schedules, notes Lizzie Smithson. "And I can say as long as you're treating people like people, giving your employees and candidates great healthcare and letting them tweet shouldn't be a big deal," she writes. The Starr Conspiracy (11/6) LinkedInFacebookTwitterGoogle+Email this Story
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Sales Strategies 
  • Assumptions can spoil a sales strategy
    It's always risky to rely on assumptions when dealing with customers, because doing so can cause you to focus on the wrong things, writes David Brock. "A sales strategy based on assumptions is pure wishful thinking," he writes. For this reason, it's important to truly understand your customers. Partners in Excellence Blog (11/5) LinkedInFacebookTwitterGoogle+Email this Story
Daily Data Points 
  • Are weak office-supply sales a bad sign for the economy?
    Decreasing sales at Office Depot and Office Max might indicate the economy is still floundering, Neil Irwin writes. If companies were ramping up operations, demand for office supplies would increase, he argues. Instead, "both firms are reshaping their plans on the premise that there is no groundswell of expansion among its customers coming anytime soon," Irwin writes. The Washington Post (11/6) LinkedInFacebookTwitterGoogle+Email this Story
On the Road 
  • Corporate hotel rates are expected to go up
    A continued upsurge in hotel demand alongside a slowdown in supply growth point to increases in lodging rates for corporate travelers, this feature says. Travel managers say contract negotiations for lodging are increasingly favoring hotels in terms of prices. "We're going to be seeing well-above-average increases in average room rate for at least the next three to four years," said PKF Hospitality Research President R. Mark Woodworth. The New York Times (tiered subscription model) (11/5) LinkedInFacebookTwitterGoogle+Email this Story
App Update 
  • How social media is shaping the nature of CRM
    Social media is becoming increasingly critical for CRM success as companies attempt to keep tabs on how their customers interact on social networks, according to a report by Nucleus Research. "Companies continue to achieve significant returns from functionality and usability enhanced by the deepening use and widespread adoption of social media as a means of understanding and managing how their customers interact," said Rebecca Wettemann, a vice president with the company. The report also notes that cloud technology makes it relatively easy for customers to change CRM vendors in search of a superior product. DestinationCRM.com (11/6) LinkedInFacebookTwitterGoogle+Email this Story
Making Small Talk 
  • Toothpick art too big and clunky? Try toothpick-splinter art
    You've probably seen sculptures made from matchsticks or toothpicks, but artist Steven J. Backman takes the concept to a new level. His work involves shredding a single toothpick, and using the splinters to create tiny but highly detailed architectural models of structures such as the Eiffel Tower. MentalFloss.com (11/4) LinkedInFacebookTwitterGoogle+Email this Story
 
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SmartQuote 
Guesses destroy our ability to develop a winning strategy."
--Dave Brock, writing in the Partners in Excellence Blog
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