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March 6, 2013
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News for luxury hospitality professionals

  • Carlson CEO talks hotel, loyalty-program evolution
    Trudy Rautio, CEO of Carlson Cos., says that in addition to the first Radisson Blu hotel in Chicago, the company is gearing up to open Radisson Blu Mall of America within the next month. She also mentions in this interview that she expects hotel loyalty programs to evolve to meet the needs of consumers. (3/4) LinkedInFacebookTwitterEmail this Story
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  The Concierge Desk 
  • Panelists spar on hotel ownership, risk issues
    Hotel operators at the 16th International Hotel Investment Forum in Berlin got into a heated discussion Monday about brand companies that have left hotel ownership. Christian Karaoglanian, an Accor executive and the sole brand representative on the panel, said that being asset light does not protect global chains from all risk, as his company still owns or leases 20% of its properties. (3/5) LinkedInFacebookTwitterEmail this Story
  • American Queen kicks off second season with upgrades
    American Queen Steamboat Co. put more than $500,000 into the American Queen for its second season. The money went toward a new entryway in the dining room, a new drive shaft and reinforced paddle wheel, new kitchen appliances and furnishings. Travel Weekly (3/5) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • China, Brazil are edging out older inbound travel markets
    Market share for inbound travel to the U.S. is gradually shifting toward emerging markets such as China and Brazil, whose consumers are also spending more than travelers from traditional markets, says Julie Heizer of the Office of Travel & Tourism Industries. "The average Chinese traveler will spend $6,000 on a trip to the U.S., as opposed to about $4,000 from mature market travelers and much less from neighboring Mexico and Canada," Heizer said. (3/4) LinkedInFacebookTwitterEmail this Story
  • Upgrade at Hyatt Regency Chicago focuses on tech offerings
    The Hyatt Regency Chicago is nearing completion of a $168 million renovation project that seeks to introduce technological innovations aimed at enhancing the guest's stay. When the property reveals the upgrades in April, guests will be able the check in through strategically placed kiosks in the lobby or with the help of iPad-equipped "lobby ambassadors." The lobby will also be equipped with 106 plasma TV displays that aid in navigating the property. Hotel Management online (3/5) LinkedInFacebookTwitterEmail this Story
  • Hoteliers can't ignore Gen Y
    Hotels are appealing to millennials with modern amenities, new spaces to socialize and of course, plenty of plugs for technology. "Their world is so interconnected, they learn about new destinations and want to go sooner than we ever did as baby boomers... Global travel today is second nature, especially to these American consumers," said Milton Pedraza, CEO of the Luxury Institute. Hotel Interactive (3/5) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  • Hotels go local for Earth, economy
    Hotels are going for more locally sourced products, but not only as a way to promote sustainability -- economics are a factor, too. Hotels are also pushing for quicker renovation times in order to minimize hotel down time, which has forced many of them and their contractors to source local items that cost less to produce and ship. Travel Weekly (3/5) LinkedInFacebookTwitterEmail this Story
  • Other News
  International Update 
  • Four Seasons plans its first hotel in Spain
    Four Seasons Hotels is looking to open its first property in Spain in the next four years. The Four Seasons Hotel Madrid will be in Madrid's historic Canalejas complex and include 215 rooms. Work is expected to start at the end of the year. TravelPulse (3/4) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • A frank conversation with Kempinski's COO
    Elite Traveler's interview with Duncan O'Rourke, COO of Kempinski, shares his thoughts on talent acquisition, why he had to fire his human resources team, plans for the future and how "Shark Tank" inspired the company's approach to corporate brainstorming. Read more. LinkedInFacebookTwitterEmail this Story
  • Gaming reaches out to mobile
    The Bortaga Hotel Casino & Spa in Atlantic City, N.J., is the first hotel in the United States to offer guests electronic gaming on their television sets, using technology that will influence the future of gaming as it moves towards mobile and internet betting. Read more. LinkedInFacebookTwitterEmail this Story
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Every time you spend money, you're casting a vote for the kind of world you want."
--Anna Lappé,
American writer, speaker and activist

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