P&G promotes sleep with Downy, ZzzQuil
Procter & Gamble is highlighting National Sleep Awareness Week, March 3-10, with a campaign featuring its Downy and ZzzQuil brands. The campaign includes a Downy and ZzzQuil Sleep Fest, which will bring beds with Downy-washed sheets to New York City's Penn Station. Drug Store News
(3/5)
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Value focus will continue, report says
Though the economy is improving, shoppers are staying focused on value in 2013, according to a SymphonyIRI Group report, "2012 CPG Year in Review: Finding the New Normal." Among trends discussed, consumers are shopping at fewer channels and are relying more on information and deals found online. Progressive Grocer
(3/5)
Dairy-based soft drinks gain traction
A 2012 Rabobank report predicting "increasing convergence of soft drinks and dairy beverages" is coming true as Coca-Cola teams with Select Milk Producers on Core Power high-protein milkshakes and PepsiCo works with Theo Muller. Mintel analyst Caroline Roux said most launches of dairy-based soft drinks are in Asia, "but the number doubled in Europe between 2011 and 2012." BeverageDaily.com (France)
(3/5)
Other News
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Weis boosts loyalty program with digital coupons
Weis Markets customers, using any Internet-enabled device, can add digital coupons to their Preferred Shoppers Club Card for automatic redemption at checkout. "In recent years, we've worked steadily to increase the value of our Weis Preferred Shoppers Club Card through gas rewards," Marketing Vice President Brian Holt said. "Our e-coupon program is the logical next step for a program that has helped us consistently add value to the Weis Markets shopping experience." Progressive Grocer
(3/5)
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Experts urge early allergen introduction
The American Academy of Allergy, Asthma & Immunology is urging parents to introduce potential allergens, including eggs and peanut butter, to children when they are as young as 4 months old. "There's been more studies that find that if you introduce them early, it may actually prevent food allergy," said David Fleischer, co-author of the article in The Journal of Allergy and Clinical Immunology: In Practice. The Wall Street Journal
(3/4)
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New sessions added to complaints conference agenda
Customer retention is not just about having the best or most affordable product -- it’s also about offering excellent customer service. Therefore it is critical that both consumer affairs representatives and claims handlers have the skills and knowledge required for effective complaint management.
On May 8-10 in San Francisco, GMA will host the Consumer Complaints Management Conference, designed to provide the right tools for effective complaint management for consumer affairs and complaint management specialists working in the food, beverage and CPG industry.
With a focus on the latest industry topics, GMA has just added these sessions to the agenda:
- Improving the Consumer's Ability to Report Food Safety Concerns to USDA
- Product Liability 101 for Claims Handlers
- Turn Complainers into Loyal Customers Using Social Media & Voice of the Customer Analytics
- Consumer Complaint Management Roundtable: Practices and Procedures to Protect Your Brand
View the full agenda or to register.
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Survey shows support for wellness measures
Researchers at the Harvard University School of Public Health asked Americans what government can do to fight obesity and found that people favor measures including requiring restaurants to post calorie counts, making produce more affordable and adding physical activity to the school day. They do not like action perceived as punitive, such as an insurance surcharge for obese people or a ban on certain food and drinks. National Public Radio/The Salt blog
(3/5)
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Every time you spend money, you're casting a vote for the kind of world you want."
-- Anna Lappé, American writer, speaker and activist
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