| Spa industry news |  |
- Mobile service lets clients book spas on the go
A new mobile site offered by Wahanda allows customers to schedule salon and spa services using their tablets or cell phones and get text or e-mail confirmations afterward. The site makes booking easier for clients, says Wahanda CEO Lopo Champalimaud, and it supplies the company's online spa marketers with a pool of potential new customers. SpaOpportunities.com
(2/14)     
- From Thailand to Dresden: Top spas for unwinding
Unwinding in the new year hits a new level of luxury at resorts that combine indigenous treatments with sleek decor. Swissôtel Dresden's Purovel Spa in Dresden, Germany, offers an alpine valley experience, while Paresa Resort in Phuket, Thailand, provides traditional southeast Asian massage in a seaside setting. Other top spas for relaxation include The Regent Spa at the Regent Palms Turks and Caicos and Willow Stream Spa at Riviera Maya, Mexico. HotelChatter
(2/15)
- Top hotel spas for post-ski bliss
From the organic massage at the spa at Ritz-Carlton, Lake Tahoe, to aloe-and-tea skin treatments at Hotel Terra, Jackson Hole, there's an after-ski treatment to fit the needs of most slope-weary visitors at hotel spas at the nation's best downhill skiing sites. This list reviews six of the top-rated apres-ski spas. The Huffington Post
(2/16)
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| Retail Rundown |  |  |
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- How to capitalize on nail care sales
Nail care continues to be a bright spot in the beauty sales market, and spas and salons can employ strategies to capitalize on those sales, experts say. Among their tips: Package skin care specials with offers for nail products, place nail polish near the counter for impulse purchases, and consider hosting "mini-manicure" events to draw in new clients. DAYSPA magazine
(2/2013)
| Hospitality Trends | | |
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- Hot hotel markets welcome designers
Designers are experiencing a surge in demand as hotels continue to grow in emerging markets such as South America. "We're seeing a lot more hiring in key firms than we have in the last two years," said Reed Fry of Interior Design magazine. HotelNewsNow.com
(2/14)
| Business Best Practices | | |
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| Customer Service | | |
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- Building your customer base through better communication
Personalized communication keeps customers loyal, and that means more than the occasional e-mail, writes business development consultant Belinda Summers. "You can set up regular appointments, either online through open forums, conference calls, and group discussions, or you can plan seminars, conventions and symposiums," she writes. And new customers will be won over by personal greeting cards -- on paper, sent through the traditional mail service -- for holidays and birthdays, writes Summers. B2C Marketing Insider
(2/14)
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| Water Cooler | | |
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| ISPA Info | | |
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