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January 8, 2013
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Spa industry news

  Spa Spotlight 
  • New Scottish luxury spa offers high-end pampering
    Eve Spa, located in Paisley, Scotland, is a new spa that focuses on affordable luxury, according to a recent review. From thermal treatments that incorporate mud, steam or salt to reflexology, deep-tissue massage and anti-aging procedures, the spa sells its service either through a day pass or monthly membership fees. Evening Times (Glasgow, Scotland) (1/8) LinkedInFacebookTwitterEmail this Story
  • Italy spa turns on the healing power of water
    Park Hotel Al Cappuccini in Gubbio, Italy, has opened a new water park and wellness spa where guests can get hydromassage or use Thalasso baths and a Turkish sauna to soothe away stress and encourage healing. The water park area features pools for adults and children, while the Centro Cappuccini Wellness & Spa located nearby provides massage and other treatments. (1/7) LinkedInFacebookTwitterEmail this Story
Why Warmth Is Critical to Your Career
If people think you have low interpersonal warmth, "you have something like a 1-in-2000 chance to make the top quartile of effectiveness as a leader," according to Kellogg School of Management Professor Loran Nordgren. Read more.
  Retail Rundown 
  • YouTube top source of beauty brand referrals
    Facebook and Twitter aren't as important in getting people to buy beauty products, market researchers say, but YouTube has emerged as a key source of referrals. Marketing firm L2 ThinkTank has found that the video site is gaining traction as a brand referral source. Twitter has "fallen off the map" the firm says, and while Facebook is the top referral generator, it is losing that lead quickly while YouTube is making headway. (1/7) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  Business Best Practices 
  • Top tips for better hiring in the new year
    Business owners who want to make smarter hiring choices in 2013 should enlist the power of social media to find strong candidates, but also rely on referrals from their own workers, writes Rieva Lesonsky, CEO of GrowBiz Media. Other tips: Link social media efforts to the company website and focus advertising on sites specific to your industry. Small Business Trends (1/7) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Key customer service trends to watch
    In the new year, companies will rely less on customer surveys to solicit feedback, and more on mobile communications and analysis of text used in social media comments, according to market research firm Temkin Group. Another of the 13 key trends Temkin highlights: Some customer service centers that have been outsourced abroad will return to the U.S. to serve companies' most-loyal customers. The Shelby Report online (1/7) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • 5 ways to hang on to your vacation glow
    Posting photos of your vacation around your office and making sure to take small breaks in your first days back are good ways to ease back into the work routine after time off, business and life coach Johshua Zuchter says. "Otherwise, whatever [stress-relief] you gained from your vacation is lost in the first day," he says. Entrepreneur online/The Daily Dose blog (1/7) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
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It is wise to keep in mind that neither success nor failure is ever final."
--Roger Babson,
American entrepreneur and business theorist

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