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January 22, 2013News for travel agents

  Business and Industry Watch 
 
  • Other News
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Join Vacation Express for a meal and a chat. These learning annexes are focusing on the transformation of digital media and the introduction of new platforms, such as mobile, tablets, social media, events, marketing services and more.
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  Trends and Technology 
  • Survey: 14% of travelers are loyal to one airline
    A new survey by Deloitte has found that 8% of travelers are loyal to one hotel brand, and 14% are loyal to one airline. "The current environment for building loyalty really isn't creating long-term sustainable loyalty," said Adam Weissenberg, a vice chairman at Deloitte. USA Today (1/19) LinkedInFacebookTwitterEmail this Story
  • This time, inauguration-goers are fewer, "more careful"
    Hotel officials in Washington, D.C., reported fewer room sales and reduced room nights for President Barack Obama's second inauguration as more visitors for the event sought more affordable ways to celebrate. "The last time was epic due to the historical nature of it. The theme of America now is people being a little more cautious, and we're certainly seeing a more careful approach by our guests," said Jon Chocklett, sales and marketing director at the Mandarin Oriental in the capital. USA Today/Hotel Check-in blog (1/21) LinkedInFacebookTwitterEmail this Story
  • Future of in-flight entertainment may be casino lounges
    French designers are in discussions with airlines about adding casino gambling to aircraft. The proposed lounge includes a blackjack table, seating and a bar. "The Casino Jet Lounge isn't just a bar or entertainment idea. We see it as a social space," said Jean-Pierre Alfano of AirJet Designs. CNN (1/18) LinkedInFacebookTwitterEmail this Story
  • Other News
  Travel Weekly Spotlight 
  • Q&A with Delta Chief Richard Anderson
      
    Richard Anderson, CEO of Delta Air Lines, the largest airline in the world, spoke with Travel Weekly Editor in Chief Arnie Weisssmann on a range of subjects, including industry consolidation, Delta's 49% investment in Virgin Atlantic, its ability to be the first airline to make New York a hub, Delta's relationship with travel agents and the decision to move MLT Vacations from Minneapolis to Atlanta. LinkedInFacebookTwitterEmail this Story

  Home-Based Agent Update 
  • Column: Interaction eases the tedium of working at home
    Stephanie Lee, owner of Host Agency Reviews, recounts how she was able to alleviate the feeling of isolation that occasionally afflict home-based agents by finding a group of individuals with whom she can discuss shared interests. "It isn't just that I need to be around people. I need to be around people I can bounce ideas off of and learn from. I need a community where I can feed others' energy and vice versa," Lee writes. TravelMarketReport.com (1/21) LinkedInFacebookTwitterEmail this Story
  Consumer Travel News 
  • India's tea culture is drawing travelers
    Tea tourism is helping spark interest in India, whose long history with the drink presents an exciting opportunity for enthusiasts. A tea trail takes visitors to charming tea estates such as Thengal Manor and the top tea-growing regions in the country, where they can sample a wide range of tea varieties. USA Today/The Associated Press (1/19) LinkedInFacebookTwitterEmail this Story
  Regulatory and Legislative 
  • TSA continues to respond to known threats
    The Transportation Security Administration has not consistently kept track of surrendered items at checkpoints, according to The Salt Lake Tribune. "TSA continues to be responsive to the threats that it knows are out there," said TSA spokeswoman Lorie Dankers. In 2008, the agency stopped counting some banned items because it became too "labor intensive." The Salt Lake Tribune (Utah) (1/21) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • How to keep Twitter followers from flying away
    Travel agents should avoid excessive self-promotion when posting content on Twitter to keep from alienating followers, says Ilana Bercovitz of ReTargeter. Conversations should stay fresh and engaging for followers. "You should tweet things your followers care about. If you are producing content, it should answer questions that will help your customers," Bercovitz says. TravelMarketReport.com (1/21) LinkedInFacebookTwitterEmail this Story
  Small-Business Strategies 
  • Consistency is the key to creating winning customer service
    Consistency is the key to creating the best customer service, writes Flavio Martins. That consistency means each employee is trained and empowered to deliver the same results no matter which one the customer contacts. That means employees need to be well-trained to keep the customer's needs in mind. B2C Marketing Insider (1/19) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
  • Make NACTA's calendar your calendar
    The National Association of Career Travel Agents' website features a comprehensive calendar that allows agents to register for webinars, regional meetings, Seminars @ Sea and more. It is the best place to plan your educational opportunities. LinkedInFacebookTwitterEmail this Story
  • Consumer leads
    The Trip Request Service offers ASTA members exclusive access to potential business from consumers. These consumers completed a Trip Assistance form on ASTA's consumer website, TravelSense.org, and are awaiting a reply from ASTA member travel agents. Download the Consumer Leads Users Guide and see $140,000 in possible business. LinkedInFacebookTwitterEmail this Story
Learn more about ASTA ->Resources  |  Conferences  |  Consumer Travel Information  |  Join ASTA

  Sponsored Poll 
  • Does your front-line staff use mobile devices -- such as handheld scanners and mobile point of sale -- to help serve customers?
    No  69.66%
    Yes  30.34%
  SmartQuote 
It ain't what they call you, it's what you answer to."
--W.C. Fields,
American comedian, actor and writer


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