| February 5, 2013 |
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- Leadership tips from the Super Bowl coaches
Jim Harbaugh and John Harbaugh aren't the "screaming field generals" once ubiquitous in football, Dov Seidman writes. Instead, the brothers represent the modern coach who listens to players, rather than yells at them, and aims not for absolute and unquestioned authority but for softer and more collaborative forms of power. "[O]ur world has transformed. And football provides us a great metaphor for how our leadership needs to change with it," Seidman writes. Time.com
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- Empathy and other key strategies for sales success
Selling can be easier if you understand what your customers are going through, writes Scott Steinberg. "The best salespeople pay special attention to the key issues and market realities that customers face -- and then figure out how to best address and overcome these challenges," he writes. Salespeople should focus on building relationships and gaining an in-depth understanding of the markets they serve. The Huffington Post/The Blog
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- Manufacturing growth accelerates in the U.S.
The Institute for Supply Management said its index of U.S. factory activity rose from 50.2 in December to 53.1 in January, its highest reading in nine months. The index for new orders jumped from 49.7 to 53.3. Reuters
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- As cost of rental cars zooms, all hail the taxi
Taxis and subways are fast becoming the more fiscally responsible transportation choice as the price of rental cars zooms. "The taxes and fees can add up to 25% of the bill, so it is a big issue," says Chris Brown, executive editor of Auto Rental News. USA Today
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- How to improve your CRM initiatives with Big Data
You may be able to enhance your customer relationship management by tapping into the Big Data trend, but many companies fail to do so, according to Chris Diener of AbsolutData. Analyzing data can help companies identify opportunities to interact with their customers and respond more quickly to customers' needs, Diener says. "We get data minute by minute, second by second, and if we have systems set up that can process that data in real time, it can be very powerful from a CRM perspective," he said. InformationWeek
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- The Irish argument for farmers' right to drive drunk
Rural Irish people should be given a license to drive drunk, some local officials say, because otherwise tougher blood-alcohol limits will prevent them from visiting remote pubs. Tipsy farmers should be allowed to drive home -- "maybe on a bike, or maybe on a tractor" -- to help rural businesses, one local official argues. PRI's The World (Boston)
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 | At the end of the day, a great salesperson is a great researcher."
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