Reading this on a mobile device? Try our optimized mobile version here:

February 5, 2013
Sign upForwardArchiveAdvertise
News for luxury hospitality professionals

  The Concierge Desk 
  • 2 wheels, 4 wheels, no wheels? Hotels offer creative modes of transport
    Hotels are offering more than typical shuttle service, giving guests the ability to get around on land and water. The Affinia Dumont and Affinia Shelburne in Manhattan provide free bikes, while Conrad New York and Conrad Miami offer bike rentals. The Peninsula property in Bangkok offers four riverboats and an open air taxi (known as a tuk tuk), while the Italy's Four Seasons Hotel Firenze rents Vespas and guests can rent Segways at Berlin's Circus Hotel. The New York Times (tiered subscription model) (2/4) LinkedInFacebookTwitterEmail this Story
  • Culture abounds on Mississippi River cruises
    American Cruise Lines and American Queen Steamboat Co. feature themed cruises on the Mississippi River that explore jazz music, Civil War history, Cajun and Creole food, and more. American Cruise offers a Mark Twain cruise from St. Louis to St. Paul that focuses on Samuel Clemens and the Mississippi as his inspirational backdrop. The cruise includes a Twain impersonator and a special tour of his hometown of Hannibal, Mo. TravelAge West (2/5) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • Customer loyalty may not be dead
    Hotels need to focus on customer loyalty in the coming year, as results from the past few years did not show major growth. Mark A. Ratekin of Walker Information suggests getting an idea of how your company is viewed from customers' perspectives, and remembering that part of the stagnant loyalty numbers are simply a result of volatile markets and economic uncertainty. 4Hoteliers (2/4) LinkedInFacebookTwitterEmail this Story
  • Report: Hotel brands that innovate in digital marketing thrive
    According to a new L2 Think Tank report, W Hotels is the only company that scored a "genius" ranking for its digital marketing initiatives. "As with many of the industries L2 researches, brands at the top are those that don't rest on their laurels, but rather continue to push the envelope, for example Starwood's design lab and the recent launch of their SPG Android app. Many of those on the bottom are just not keeping up with the increasing pace of innovation, specifically when it comes to mobile adoption," said Daniella Caplan, a researcher with L2 Think Tank. (2/4) LinkedInFacebookTwitterEmail this Story
  • Hotel REIT CEOs have varied view of market opportunities
    Hotel REIT CEOs are divided on the best way to approach the market, according to feedback from the Americas Lodging Investment Summit. Some companies, such as Ashford, don't see this is as a good time for acquisitions while others, such as Sunstone, do. Other REITs, such as FelCor, are focusing on organic growth. (2/1) LinkedInFacebookTwitterEmail this Story
  • Trend toward smaller meetings prompts hotels to adapt
    Hoteliers are tweaking operational strategies to shore up meetings revenue amid diminishing occupancy and length of stay in the group segment, this feature says. Data from TravelClick indicate that length of stay in the group segment fell in Chicago and Washington, D.C., near the end of 2012. Hotels are responding to this trend by hosting more meetings in a shorter window and offering upgraded food-and-beverage options. (2/1) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  • Side-by-side hotel-branding trend emerges
    When AEG opened a 1,001-room property in Los Angeles in 2010 that houses a JW Marriott and a Ritz-Carlton, officials may not have known that dual-branded properties would be a growing trend. Other concepts are opening with two brands on one site. "It's not something that's going to go super-mainstream, but you can have economies of scale on the cost side and still charge very different rates," said Jan Freitag, a senior vice president at STR Global. "Maybe the company's chairman of the board stays at the Ritz and your VP-level guy stays at the JW." Travel Weekly (2/4) LinkedInFacebookTwitterEmail this Story
  International Update 
  • Six Senses Resorts & Spas aims for global growth under new CEO
    Neil Jacobs, former president of Starwood Capital Group's hotel division, says he plans to expand the Six Senses Resorts & Spas brand in the Americas. Jacobs became the luxury lodging firm's new CEO last month. The company is looking to grow its hotel portfolio to as many as 40 properties over the next five years, Jacobs said, with a focus on South American markets such as Ecuador and Colombia. Bloomberg Businessweek (2/4) LinkedInFacebookTwitterEmail this Story
  • Other News
  Luxury Hoteliers News 
  • The latest Luxury Hoteliers broadcast
    Read Barak Hirschowitz's letter to the LinkedIn group with current Luxury Hoteliers news. LinkedInFacebookTwitterEmail this Story
  • Dare to exercise this powerful skill
    Here's a leadership skill you probably haven't thought of, but if mastered, could put you in the lead. LinkedInFacebookTwitterEmail this Story
Luxury Hoteliers:   LinkedIn

Failure changes for the better, success for the worse."
--Seneca the Younger,
Roman philosopher, statesman and playwright

LinkedInFacebookTwitterEmail this Story

Subscriber Tools
Print friendly format  | Web version  | Search past news  | Archive  | Privacy policy

Account Director:   Candace Donlin   202-407-7861
Job Board:   Jackie Basso   202-407-7871
 Recent SmartBrief on Luxury Hoteliers Issues:   Lead Editor:   Angela Giroux-Scheide
Contributing Editor:   Kristen Fischer
Mailing Address:
SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004
© 1999-2013 SmartBrief, Inc.®  Legal Information