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January 23, 2014
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Special Report Introduction 
  • A look back at Retail's BIG Show
    Last week, retailers, thought leaders and vendors converged in New York City to network, learn and be inspired at NRF's 103rd Annual Convention & EXPO. The report below highlights the speakers, education sessions and news that captivated attendees.

    If you missed something at this year's show, check out Retail's BIG Show recap, which includes photos, videos, blogs, show publications and more.

    And don't forget to save the date for Retail's BIG Show 2015. Join us Jan. 11 to 14 in New York for more great content, thought leadership and networking opportunities. LinkedInFacebookTwitterEmail this Story
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Digital and Mobile Retail 
  • Why Square's Jack Dorsey sees the receipt as a powerful tool
    Jack Dorsey presenting at Retail's BIG Show  
    The advent of the digital receipt offers retailers rich opportunities to give shoppers a VIP experience from the moment they walk in the store, Square CEO and Twitter Chairman Jack Dorsey told attendees at Retail's BIG Show. "That's what great technology allows. It allows for experience. It allows for the mechanical aspects of what we do every day to completely disappear," he said. BuzzFeed (1/15) , Retail's BIG Blog (1/15) LinkedInFacebookTwitterEmail this Story

  • Foot Locker finds its digital footing in fight against showrooming
    Foot Locker's strategy of arming store associates with tablets to help shoppers identify and locate products is setting an example for merchants worried about the effects of showrooming. "If I want it in the store or if I want it delivered to my home or I want to pick it up in the store — I want to do it the way that I want it," said Foot Locker CEO Ken Hicks during a panel at Retail's BIG Show. (1/14) LinkedInFacebookTwitterEmail this Story
  • Panel: Mobile Web is key to omnichannel success
    Retail executives from Sephora, Sears and Century 21 Department Stores stressed the importance of creating a great mobile website and mobile applications as part of a dynamic, omnichannel experience that engenders customer loyalty during a panel at Retail's BIG Show. Mobile helps combine online and in-store, said Johnna Marcus, director of mobile and digital store marketing for Sephora, which saw about 30% of store visitors use mobiles during the holidays to read product ratings and reviews and access their digital loyalty cards. Retail's BIG Blog (1/12) LinkedInFacebookTwitterEmail this Story
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Marketing and Brand Management 
  • Warby Parker's recipe for success mixes in-store, online
    Eyeglass seller Warby Parker launched more than three years ago as a pure-play online startup and has since grown to include 350 employees and brick-and-mortar stores that offer shoppers experiences that are different from what they'll find online, co-CEO David Gilboa said at Retail's BIG Show. The stores boast custom photo booths with changeable backgrounds that give shoppers a fun way to see themselves as they try on the eyewear, he said. Retail's BIG Blog (1/14) LinkedInFacebookTwitterEmail this Story
  • Can malls reinvent themselves for the digital age?
    Rick Caruso speaking with panelists at Retails BIG Show  
    Traditional malls are likely to become extinct unless they're reinvented in the next decade or so, as consumers increasingly shift more of their shopping to online channels, Caruso Affiliated CEO Rick Caruso told attendees at Retail's BIG Show. Nordstrom President Blake Nordstrom, Sprinkles Cupcakes founder Candace Nelson and designer Rebecca Minkoff shared insights into the ways their retail stores are embracing digital change. Retail's BIG Blog (1/13) , CNBC (1/13) LinkedInFacebookTwitterEmail this Story

  • How letters from kids helped shape the culture at Life is Good
    T-shirt company Life is Good was rolling along, growing to $3 million in sales from 1994 to 2000. Then the company began receiving letters from people, especially children, who were optimistic despite severe life challenges, Co-founder and Chief Executive Optimist Bert Jacobs told attendees at Retail's BIG Show. That childlike tendency to see past the obstacles to the opportunities has shaped the company culture ever since. "As we get older, we have the tendency to become more cynical and pessimistic and lose that childlike openness. And Life is Good is about maintaining that openness," Jacobs said. Retail's BIG Blog (1/15) LinkedInFacebookTwitterEmail this Story
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Product announcements appearing in SmartBrief are paid advertisements and do not reflect actual NRF endorsements. The news reported in SmartBrief does not necessarily reflect the official position of NRF.
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