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December 4, 2012
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Spa industry news

  Spa Spotlight 
  • Retreat in Laguna villas blends elegance, relaxation
    The Retreat in Laguna is a community of villas that blends luxury amenities in a cozy, upscale atmosphere. Guests can enjoy dining at an array of nearby restaurants along with spa treatments at the Hudson Salon and Spa. JustLuxe (12/3) LinkedInFacebookTwitterEmail this Story
  • Curtain rises on new Bangkok movie spa
    Moviegoers have a new pre-film option in Bangkok -- relaxing with a hot candle massage or other treatment at the Vie Movie Spa. The spa, located in a bustling Bangkok movie theater, offers treatments that range from a standard-length massage to a 15-minute service that can help visitors get to their movie on time. Bangkok Post (Thailand) (12/4) LinkedInFacebookTwitterEmail this Story
  • New treatments at Saipan's Serenity Salon & Spa
    The Serenity Salon & Spa on Saipan, the main island in the Marianas archipelago, has expanded its services with the addition of new machines whose functions range from skin rejuvenation to body slimming. Among the new pieces of equipment at the salon and spa: no-needle mesotherapy machines and ultrasonic cavitation slimming equipment. Saipan Tribune (Northern Mariana Islands) (11/29) LinkedInFacebookTwitterEmail this Story
  • Other News
  Retail Rundown 
  • Retail sales see the advent of new technology
    A new generation of better-functioning virtual mirrors lets customers try cosmetics before they buy, and new digital signage that tracks customers through the store creates a fuller shopping experience through the use of sound. These and other technological advances are changing the way people shop, according to Mintel senior analyst Vivienne Rudd. (12/4) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  • Hotel chains are ramping up expansion in India
    India is poised to experience a surge in hotel supply as a number of global hotel chains have targeted the country for growth. Starwood Hotels & Resorts is looking to introduce its W Hotel brand in the country with the W Mumbai, scheduled to open in 2015. InterContinental Hotels Group has formed a joint venture with local firm Duet India Hotels to open 19 Holiday Inn Express hotels in the country within five years. Hotel Management online (12/3) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Column: Words to avoid when speaking to guests
    A number of words or phrases -- such as "have to," "don't," "can't" and "calm down" -- should not be used when interacting with guests, especially difficult ones, Alan Fairweather writes. He advises against using the word "sorry" when addressing guest complaints. "Sometimes it's appropriate to use the word 'apologise' instead of 'sorry,'" Fairweather writes. (12/3) LinkedInFacebookTwitterEmail this Story
  Finance and Economics 
  Water Cooler 
  • How to use your brain to alleviate stress at work
    Learn to turn down your stress while working by focusing on the most important thing you have to do at that moment and learning to identify the triggers that cause you anxiety, Jon Wortmann writes. "Maybe your boss is the trigger because he or she is demanding like your father or mother. Recognizing when a behavior sets off your alarm allows you to not react next time they make you feel like a child," he writes. The Huffington Post/Jon Wortmann's blog (12/3) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
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It is astonishing what force, purity and wisdom it requires for a human being to keep clear of falsehoods."
--Margaret Fuller,
American journalist and women's rights activist

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