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November 29, 2012
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  • Omni Hotels & Resorts aims to expand U.S. portfolio
    Omni Hotels & Resorts is placing its focus on U.S. markets as it aims to double its portfolio of 50 hotels, said Mike Garcia, chief financial officer and a senior vice president at the company. "We also considered expanding outside the U.S., but our focus is to fill in the gaps in the U.S. and pursue the opportunities that are currently available," Garcia said. He named Miami, Seattle and Phoenix/Scottsdale as targets for growth. HotelNewsNow.com (11/28) LinkedInFacebookTwitterEmail this Story
  The Concierge Desk 
  • Experts advise adding a personal touch to upgrade offers
    An effective upselling strategy takes the wants of each customer segment into consideration and makes an offer in a way that highlights the added value to guests, experts say. "One of the key things that we find has helped, from an upsell standpoint, is listening to our customer," said Don Hood, revenue manager at the Hyatt Regency Orlando International Airport. HotelNewsNow.com (11/26) LinkedInFacebookTwitterEmail this Story
  • Using luxury knowledge to bolster cruise sales
    Cruise lines can boost sales if they define luxury and understand what their customers expect from a luxury cruise. That was the sentiment echoed at the Luxury Travel Exchange International's general session this week in Las Vegas. "People like to buy things from people who know more than they do about the product," said Rick Sasso, president and CEO of MSC Cruises. "Familiarize yourself so that it makes it impossible for someone to say 'I'm not sure.' Hone your selling skills and product knowledge and increase your sales." Travel Agent Central (11/28) LinkedInFacebookTwitterEmail this Story
  • Washington's hotel scene is new for Inauguration Day
    As Inauguration Day approaches, hotel deals are available but will likely be costly. In 2009, guests paid an average daily hotel rate of $605 to stay over -- those costs could be higher because many properties have upgraded since then. "Most of these hotels are unrecognizable from what they looked like four years ago," said Kate Gibbs, a spokeswoman for Destination DC. FoxNews.com (11/28) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hospitality Trends and Technology 
  • Steady growth in Europe hotels raises hopes in industry
    The mood at the recent European Hotel Investment Conference in London was cautiously optimistic as a number of hotel executives reported steady improvements in performance. "It's probably much better than we all thought it would be. Revenue growth has been positive, and the growth comes from emerging markets," said Wolfgang Neumann, chief operating officer and executive vice president of the Rezidor Hotel Group. HotelNewsNow.com (11/28) LinkedInFacebookTwitterEmail this Story
  • Costs of business travel declined on average in Q3, group says
    Travel Leaders Corporate reports that most expenses associated with business travel either decreased or were flat in the third quarter compared with the same period last year. Average international airfare costs dropped 5%, and rental car prices came down 4 percent. "The decreasing cost of international airfare reflects what we've already reported quarter to quarter this year, specifically that demand continues to soften somewhat," said David Holyoke, Travel Leaders Corporate president. TravelPulse (11/28) LinkedInFacebookTwitterEmail this Story
  • New Orleans hotels report improved performance in 2012
    For the year through October, hotel-occupancy rates in New Orleans have risen 5.8% over the same period last year thanks to growing visitor numbers in the city, said Kelly Schulz, vice president at the New Orleans Convention and Visitors Bureau. Average daily rates and revenue per available room have also improved from last year's numbers, bringing benefits to the local economy, Schulz says. WWL-TV (New Orleans) (11/27) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Development 
  • Calif.'s Beverly Hills Hotel offers a lobby that wows
    The lobby of the Beverly Hills Hotel in California, part of the Dorchester Collection, has been remodeled to include marble floors, fresh artwork and a crystal staircase chandelier. Tihany Design masterminded the transformation and will also restore the hotel's Polo Lounge, pool cabanas and cafe, along with guestrooms and suites. HotelsMag.com(free registration) (11/28) LinkedInFacebookTwitterEmail this Story
  International Update 
  • Other News
  Luxury Hoteliers News 
  • Luxury Hoteliers offers 40% off job postings to its members in November
    Luxury Hoteliers recently launched its new jobs board, powered by Simply Hired, to bring you even more luxury hotel jobs. Employers posting jobs at luxuryhoteliers.com benefit from their jobs being viewed both by the largest hospitality social network group and the extensive Simply Hired network. Job seekers can also create custom alerts to be notified about specific types of jobs. We believe that the new jobs board will be a great tool for job seekers in the Luxury Hoteliers group. As a benefit to our members we are offering 40% off job postings on Luxury Hoteliers during November. Use this coupon: lux40nov. Visit the new jobs board here. LinkedInFacebookTwitterEmail this Story
  • Luxury Hoteliers launches new website for members
    Luxury Hoteliers has launched a new website, www.luxuryhoteliers.com, giving LinkedIn members added benefits, including categorized forums, a daily news brief, an international jobs board and a directory of suppliers. Don't miss out on this opportunity to sign up. LinkedInFacebookTwitterEmail this Story
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