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January 16, 2013
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News about digital retail commerce

  Top Story 
 
  Online Retail Trends 
  • Report: Holiday e-commerce grew 11.1%
    Non-store holiday sales grew 11.1% in the season just ended, slightly less than Shop.org's original forecast of 12%, according to figures released Tuesday at Retail's BIG Show. Overall, retail sales in November and December rose 3%. Multichannel Merchant (1/15) LinkedInFacebookTwitterEmail this Story
 
  • IBM: More in-store shoppers also turning to e-commerce
    More than 80% of shoppers surveyed worldwide by IBM said that they made their most recent purchases in bricks-and-mortar stores, and half of them said that they would make their next purchases at a physical retail outlet. More than one-third said they weren't sure if they would go back to a bricks-and-mortar store or shop online for their next purchases, with 9% reporting that they were definitely headed to the Web, according to IBM. Reuters (1/15) LinkedInFacebookTwitterEmail this Story
  • How social is driving a new marketing model
    Retailers should expect that the flaws, faux pas and small lapses in judgment that they were often able to ignore in the pre-social media days will now be out there for all the tweeters to read, which means companies must learn to embrace the crises, author Erik Qualman said at Retail's BIG Show on Tuesday. "Negatives are a good thing. Turn them into a positive and convert these people into your biggest ambassadors. That’s being flaw-some.” Shop.org Blog (1/15) LinkedInFacebookTwitterEmail this Story
 
  New Media & Technology 
  Companies in the News 
  • Alibaba CEO calls it quits
    Jack Ma, the 48-year-old CEO of Chinese e-commerce giant Alibaba, is to step down in May, saying that it's time for a younger generation to lead the company forward. Ma, who describes himself as "ET-like" in his resignation letter, says finding a suitable successor won't be an easy task. "Taking over from a CEO with such a distinct personality ... requires great courage and the willingness to make sacrifices,” he asserts. China Daily (Beijing) (1/15), The Wall Street Journal (1/15) LinkedInFacebookTwitterEmail this Story
  • Other News
  Shop.org Spotlight 
  • What will it take to thrive in the global arena?
    At Retail’s BIG Show in New York City, executives from Mango, Delhaize Belgium, and Ebeltoft USA recap a recent study of 92 retailers in 18 countries to explain which companies are doing it right with innovative concepts and methods needed to exceed customer expectations around the world. Read more. LinkedInFacebookTwitterEmail this Story
 
  • How Amazon, Nordstrom and Wal-Mart lead the pack in digital retail
    ShopRunner's Chief Strategy Officer Fiona Dias has been involved in and observing retail's evolution from senior leadership vantage points, ranging from GSI Commerce to Circuit City. At Shop.org's First Look at Retail’s BIG Show this week, Dias boiled down how these companies are innovating in four key areas in the space: leadership, perseverance, product and customer experience. Read more. LinkedInFacebookTwitterEmail this Story
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  Editor's Note 
  • Up-to-the-minute social coverage of Retail's BIG Show 2013
    Whether you're attending Retail's BIG Show in NYC this week or just eager for the latest updates, check out NRF SmartBrief's Storify live feed, which curates the best and most important social content about the event. LinkedInFacebookTwitterEmail this Story
  SmartQuote 
Not in the clamor of the crowded street, not in the shouts and plaudits of the throng, but in ourselves, are triumph and defeat."
--Henry Wadsworth Longfellow,
American poet and educator


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