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October 22, 2012News for hotel and lodging professionals

  Front Desk 
  • Hyatt Hotels signs deal for its first hotel in Sri Lanka
    Hyatt Hotels announced its brand's upcoming debut in Sri Lanka with the signing of an agreement to build the Hyatt Regency Colombo in Colombo, Sri Lanka. "Establishing our brand's presence in key gateway cities like Colombo is an integral part of our strategy to drive preference for the Hyatt brand in the South Asian region," said Ratnesh Verma, a senior vice president of Hyatt's Asia Pacific division. The property will include 475 rooms, 84 serviced apartments, a Regency Club lounge, meetings space and eight spa-treatment rooms. The hotel is scheduled to open in 2014. American City Business Journals/Chicago (10/19) LinkedInFacebookTwitterEmail this Story

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  Business Update 
  • Blog: Citizen M's brand growth is gaining attention
    A 240-room hotel under construction in New York's Time Square area is set to mark the entry of the Citizen M pod-hotel brand into the U.S. market. It is scheduled to open in 2013 and will be followed by a second property in Soho a year later. The chain is making waves among travelers and the lodging industry because of its brand design, which is notable for eschewing large room sizes for tech-friendly amenities and larger public spaces that are good for socializing. USA TODAY/Hotel Check-in blog (10/18) LinkedInFacebookTwitterEmail this Story
  • Other News
  Market Trends 
  • Miami hotel market is hot, hot, hot
    Panelists at the fourth annual Lifestyle/Boutique Hotel Development Conference in Miami Beach, Fla., said the market in the Miami area was going strong and has more potential to thrive. "We're very bullish on Miami for the long term," Denihan Hospitality President David Duncan said. Denihan will reopen its newly renovated James Royal Palm hotel in Miami Beach this month. The Miami Herald (free registration) (10/18) LinkedInFacebookTwitterEmail this Story
  • Hoteliers look to capitalize on lobby-revenue potential
    The lobby of a hotel used to be about style and appeal, but the latest trend is to use the area to make money. Selling beverages and business services are just a few ways that hotels are capitalizing on the space. "Even at big properties we're finding if we can walk in the front door and the lobby isn't the only thing they see, guests can make choices between a gift shop, a bar, and anything else they see," said David Dunphy, a principal at Studio HBA. Hotel Interactive (10/18) LinkedInFacebookTwitterEmail this Story
  • Hotel market strives for better sustainability practices
    Eric Ricaurte highlights developments in the hotel sustainability arena. Over the summer, the Hotel Carbon Measurement Initiative launched with a model so hotels can identify their carbon footprint. Annother program aimed at creating sustainability guidelines for meetings and events, Ricaurte says, is the ISO 2012 Standard for Event Sustainability Management Systems. More hotels have also created branded sustainability programs and issued reports on their initiatives. (10/18) LinkedInFacebookTwitterEmail this Story
  • Hotel growth in Asia is affected by poor employee retention
    A shortage of skilled workers in several Asian hotel markets is causing problems for international chains looking to expand their footprint in the region, says Patrick Imbardelli, CEO of Pan Pacific Hotels Group. Hotel firms are losing potential employees to other service industries and the lure of overseas jobs, Imbardelli says. The staff shortage comes as brands such as Starwood Hotels & Resorts, Marriott International and Pan Pacific ramp up their expansion plans in the region. Bloomberg Businessweek (10/22) LinkedInFacebookTwitterEmail this Story
  • Other News
  Hot Topics 

Top five news stories selected by AH&LA SmartBrief readers in the past week.

  • Best Western CEO stresses importance of guest interaction
    Best Western International puts guest interaction at the forefront of its service strategy, company President and CEO David Kong said during Best Western's recent annual convention. Therefore, the company will likely minimize its use of technology that reduces its points of contact with guests, such as those that allow guests to check in without assistance. "We are in the hospitality business. Is there such a thing as virtual hospitality? Of course not," Kong said. (10/16)
  Best Practices 
  • Column: Tailor your temperament for customer appeal
    Could your personality style affect your sales? Psychological studies show people fall into one of four primary temperament styles: analytical, passive, aggressive or expressive. Sales trainer John Boe examines how these styles can affect your rapport with prospective customers and guests. (10/18) LinkedInFacebookTwitterEmail this Story
  AH&LA News 
  • Don't miss the largest hospitality show
    As an AH&LA member, you receive free admission to the International Hotel, Motel + Restaurant Show and AH&LA's Fall Conference Nov. 9-13 in New York City. See the latest products and services from hundreds of vendors, including the niche venue, Boutique Design New York. Choose from dozens of educational sessions spanning every operational aspect of the industry. Connect with your peers and attend top-notch networking events and galas, including the Inaugural Dinner honoring incoming Chairman Ron Vlasic, Kimpton regional vice president. To register, visit LinkedInFacebookTwitterEmail this Story
  • Statistics detail industry at large
    The AH&LA Data Center, powered by Smith Travel Research, gives you access to the most comprehensive hospitality research, spanning national and state hotel statistics. There are valuable reports for hoteliers and hospitality suppliers, AH&LA property and corporate members get generous discounts on reports to optimize their operational strategy, and allied members get free reports to generate leads. LinkedInFacebookTwitterEmail this Story
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The importance of money flows from it being a link between the present and the future."
--John Maynard Keynes,
British economist

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