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February 26, 2013News for travel agents

  Business and Industry Watch 
  • Delta expands dining, entertainment on N.Y.-to-Calif. flights
    Delta Air Lines is featuring more dining and entertainment options onboard flights between New York and California. "We are always working to make the coast-to-coast travel experience more comfortable and productive for our customers," said Joanne Smith, Delta's senior vice president of in-flight services. TravelPulse (2/24) LinkedInFacebookTwitterEmail this Story
  • World's tallest hotel is set to open this week
    The JW Marriott Marquis Hotel Dubai in the United Arab Emirates is set to open this week, and when it does it will be the world's tallest hotel. Its two towers each have 804 rooms, and the property boasts numerous restaurants and bars. The hotel is the second JW Marriott Marquis-branded property on the globe. Khaleej Times (United Arab Emirates) (2/25) LinkedInFacebookTwitterEmail this Story
  • Other News
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  Trends and Technology 
  • Hotel-upgrade spree in Hawaii is causing a price boom
    Visitors to Hawaii are being met with higher room rates as tourism demand continues to rise and more budget hotels either close down or are renovated into higher-end properties, this feature says. Data from STR indicate a 12% rise in Hawaii's average hotel rate in January compared with last year, with rates on Oahu rising 15%. USA Today/Hotel Check-in blog (2/25) LinkedInFacebookTwitterEmail this Story
  • Other News
  Home-Based Agent Update 
  • Column: A reliable supplier partner is key to success
    Building a list of efficient, trustworthy and creative supplier partners is the first step in developing a successful travel-agent business, this column says. Agents are advised to seek referrals from their peers, followed by personal meetings to determine whether the company's offerings are a fit for their client base. TravelPulse (2/25) LinkedInFacebookTwitterEmail this Story
  Consumer Travel News 
  Regulatory and Legislative 
  • ASTA rallies agents to oppose sales tax proposal in Minn.
    ASTA has called on its members in Minnesota to take action regarding a proposal that would reduce the state's sales tax to 5.5% but not exempt the travel industry. "Looking at ASTA member surveys, the average agency's gross sales are around $5.4 million, which would mean that agency would have to pay over $300,000 in additional taxes every year to the State of Minnesota," the association said in a member alert. TravelPulse (2/25) LinkedInFacebookTwitterEmail this Story
  Best Practices 
  • Column: How to save face after making a mistake
    Mistakes are inevitable, and the key to retaining the client's business when that happens is admitting to the mistake and working with a customer to resolve the issue, John Frenaye writes. "If the mistake was yours (or someone on your side of the table), ask the client what he feels needs to be done to correct the mistake. ... [I]t may be as simple as a promise to not let it happen again," Frenaye writes. Travel Research Online (2/25) LinkedInFacebookTwitterEmail this Story
  Small-Business Strategies 
  • Offline advertising remains king for seniors
    Marketers looking to reach baby boomers and seniors will be most effective with offline outlets, write Dan S. Kennedy and Chip Kessler. They cite research showing that most people in that age category still seek referrals through word-of-mouth and rely on offline media such as direct mailings and television advertising to learn about businesses. Entrepreneur online (2/22) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
  • Sail and sell with NACTA
    Now is the time to experience an amazing cruise while learning marketing, sales and business skills to be successful in this environment. Space is limited and seminars fill up fast, so make your reservation today. See more information. LinkedInFacebookTwitterEmail this Story
  • ASTA keeps you informed and prepared
    Join ASTA today and receive exclusive member-only alerts containing information on the most up-to-date travel industry news. ASTA works tirelessly to make sure that you are well-informed about industry news, rules and regulations so you can focus on what you do best: selling travel. Our member alerts provide you with information on ever-changing state and federal regulations so you can comply with complicated government laws. Gain the knowledge you need to remain competitive and successful in the travel industry. Be the first to know -- join ASTA today. LinkedInFacebookTwitterEmail this Story
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Shared joys make a friend, not shared sufferings."
--Friedrich Nietzsche,
German philosopher

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