Reading this on a mobile device? Try our optimized mobile version here:

January 3, 2013
Sign upForwardArchiveAdvertise
Spa industry news

  Spa Spotlight 
  • Fla. salon and spa is a family affair
    Sisters Rose Cally and Grace Ruano are continuing a family tradition with their Sorelli Hair Studio & Spa in Suntree, Fla. Their mother owned a salon and they grew up in their grandfather's barber shop in Long Island, N.Y. Their salon offers a full range of services. "We take pride in the family atmosphere at Sorelli. We love family, so we encourage our customers to bring their kids and husbands along. Our clients and our staff are part of our family," Cally said. Florida Today (Melbourne) (tiered subscription model) (12/31) LinkedInFacebookTwitterEmail this Story
  • Poise offers two women-only locations in Kuala Lumpur
    Women in Kuala Lumpur have two locations to choose from when they visit Poise Organic Wellness Studio. The Jalan Klang Lama location opened in 2010 with a second location at Jalan Ampang Hilir opening recently. Treatments include facials, massages, manicures and waxing. "We use natural products like cucumbers, rose, rice, ginger, coconut and oranges for the treatments. There are also no animal-derived substances," said co-owner Gillian Wong. New Straits Times (Malaysia) (1/1) LinkedInFacebookTwitterEmail this Story
  Retail Rundown 
  • Wella report outlines hair-care trends
    Experts with Procter & Gamble's Wella brand have released a report describing four hair-care trends expected to influence care and styling products this year. Among them are Fusion, a blend of Eastern and Western influences, and Allegra, a healthy, clean look reflecting a desire for perfection. (1/2) LinkedInFacebookTwitterEmail this Story
  • Flexibility makes BB creams popular with both women and men
    BB creams are so popular because they are the "Swiss army knife of the beauty industry," because they can lighten, tone, moisturize and hide blemishes. Invented by a German dermatologist, the creams gained popularity in the 1980s in Japan and South Korea, where they now account for 13% of the cosmetic market. Korean men are now joining women in adding BB creams to their regimen. Skin Inc. magazine (1/2013) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  • Dual-branding offers a win-win scenario for hotel developers
    More hotel chains are using dual-branding new projects to take advantage of the cost savings that the concept offers, this feature says. "It allows the owner to not only save on construction and operational costs from combining services such as the pool or housekeeping department, but it also gives them an opportunity to appeal to a wider array of potential clientele," said Glenn Haussman, editor-in-chief of Hotel Interactive. USA Today (1/2) LinkedInFacebookTwitterEmail this Story
  Business Best Practices 
  • Let employees take over key duties to spur business growth
    To allow a small business to grow, owners must be able to hand key responsibilities to trusted employees, writes Curt Finch. When passing on duties, clearly explain the goals and expectations to the employee, and get it in writing so both you and employee can measure productivity. "As a business owner it can be difficult to let someone else take care of your baby, but it is almost always in the business's best interest to create a team with diverse and useful skills to improve processes," Finch concludes. Small Business Trends (1/2) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Customer service must be quick, social to please clients
    Customers are more savvy than ever, so serving them quickly and effectively must be a top priority, writes Shep Hyken. Customers expect to be able to reach a business through social media immediately and businesses should be poised to take advantage of mobile advertising to draw in customers based on their location. Customers also enjoy games and other interactive tools that let them win discounts or products. B2C Marketing Insider (1/2) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • Concerns over job security leads workers to take fewer sick days
    Workers took fewer sick days in 2012, down to 6.8 per year from 7.7 a year, but that doesn't mean job stress has decreased. Instead, a study from Chartered Institute of Personnel and Development revealed that concerns over job security pushed people to go to work even if they wanted to take sick days. Researcher Jill Miller advised employers to take a "proactive approach to supporting employee well-being," and reduce stress in the workplace. Chief Learning Officer online (1/2) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Did you know?
    According to the ISPA 2012 U.S. Spa Industry Study, 83% of spas have made one or more changes to their business operations in response to recent economic conditions. LinkedInFacebookTwitterEmail this Story
Learn more about ISPA ->About ISPA  |  Events  |  Join ISPA  |  Education & Resources  |  Contact Us

Well done is better than well said."
--Benjamin Franklin,
American inventor and statesman

LinkedInFacebookTwitterEmail this Story

Subscriber Tools
Print friendly format | Web version | Search past news | Archive | Privacy policy

Account Director:  Candace Donlin 202-407-7861
A powerful website for SmartBrief readers including:
 Recent ISPA SmartBrief Issues:   Lead Editor:  Liz DeHoff
Mailing Address:
SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004
© 1999-2013 SmartBrief, Inc.® Legal Information