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November 27, 2012
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News for healthcare CIOs

  Top Story 
Worrying about your first call resolution rate?
Improve first call resolution rates - and user satisfaction - with CareTech Solutions' hospital Service Desk. Skilled analysts, advanced tools and best practices get IT issues resolved quickly and callers off the phone fast. DOWNLOAD CareTech's Maturity Model to assess your hospital's IT help desk.
  Strategy & Leadership 
  • 6 data-security strategies for hurricanes, hacking threats
    Health care groups are often faced with the challenge of securing data in the face of hurricanes, hackers and other threats. This article offers six critical steps to avoid such risks, including making data available on multiple data centers, implementing HITRUST standards and setting up a business-continuity plan. Healthcare IT News (11/26) LinkedInFacebookTwitterEmail this Story
  • Organizational support is linked to clinical IT ROI, study finds
    A study by Deloitte and the American Medical Informatics Association found a correlation between strong executive support for health informatics and the belief of providers, payers and life sciences firms that health IT will provide a return on investment. Respondents raised several concerns about the use of health IT systems, such as access to comprehensive data and budgets for using the systems. Healthcare Informatics online (11/21) LinkedInFacebookTwitterEmail this Story
Worrying about your physicians' specific IT support needs?
CareTech's Service Desk analysts are experienced on all major hospital IT systems and bring a vital understanding of clinical processes, getting IT issues resolved quickly and callers off the phone fast - 24x7x365. DOWNLOAD CareTech's Maturity Model to assess your hospital's IT help desk.
  Technology Spotlight  
  • Study: E-visits lead to fewer tests, more prescriptions
    Virtual office visits that utilize EHRs were associated with fewer tests for urinary tract infections and sinusitis compared with in-person visits, according to a study in the Archives of Internal Medicine. However, researchers noted higher rates of antibiotic prescriptions were associated with e-visits. "When physicians cannot directly examine the patient, physicians may use a 'conservative' approach and order antibiotics," the researchers wrote. MedPage Today (free registration) (11/23) LinkedInFacebookTwitterEmail this Story
Healthcare revolves around data and reporting, so building a connected community is a no-brainer.
But how? Greenway provides a solution that your affiliate staff will embrace, that provides the right clinical analytics, uses standards-based interoperability with acute care systems, and is backed by customer service that’s the envy of the industry. We believe that building a smarter healthcare system can begin today. How can we help you?
  Management & Operation 
  • Patient Engagement Framework is available for health groups
    The National eHealth Collaborative has released the Patient Engagement Framework, which follows all stages of the meaningful use EHR incentive program to guide health care groups in their efforts to boost patient engagement. "We as individuals should be more engaged in managing and improving our own health. This framework is intended as a guide organizations can aspire to as they move in this direction," National eHealth Collaborative CEO Kate Berry said. Modern Healthcare (subscription required) (11/19) LinkedInFacebookTwitterEmail this Story
  • Hospital MU attestation for FY 2012 ends Nov. 30
    Hospitals that aim to receive payments from the Medicare Electronic Health Record Incentive Program for fiscal year 2012 have until the end of the month to register and attest to meaningful use. All facilities are encouraged to enroll prior to the Nov. 30 deadline, particularly those planning to attest for FY 2012. (11/19) LinkedInFacebookTwitterEmail this Story
A Guide to Healthcare IT Disaster Recovery
Prepare for and mitigate unforeseen events in your datacenter. Read how it's done at Adventist Health Systems. Inside: Steps to Deliver Highly Available Patient Care, Uncover Disaster Recovery Myths and Realities, Top 10 Disaster Recovery Best Practices, A Quick-Start Guide to Disaster Recovery, Disaster Recovery 101 - The Basics. Download now.
  Sponsored Poll 
  • What do you feel is the most important concern in health IT?
Health information exchange
Achieving meaningful use
Having HIT solutions to get us through health care reform
Security and privacy of electronic health information

  Regulatory & Legislative 
  • CMS picks 3 groups for data exchange effort
    CMS has selected the Kansas City Quality Improvement Consortium, the Health Improvement Collaborative of Greater Cincinnati and the Oregon Health Care Quality Corp. to be the first groups to participate in the agency's Medicare data sharing initiative. The data exchange program offers HHS-certified organizations Medicare claims information, which can be used to assess the performance of providers. Modern Healthcare (subscription required) (11/21) LinkedInFacebookTwitterEmail this Story
  • ONC targets 1,000 rural hospitals demonstrating MU by 2014
    The ONC aims to have 1,000 rural hospitals demonstrating meaningful use of health IT by the close of 2014. To encourage sharing of best practices and accelerate HIT adoption, the agency has set up the Rural Community of Practice to oversee pilot programs, with subcommittees to track the key issues faced by rural hospitals. Healthcare Informatics online (11/20) LinkedInFacebookTwitterEmail this Story
  CHIME News 
  • CHIME 20th anniversary special offer: 20% new member discount
    To celebrate 20 years of serving health care CIOs, CHIME is offering all new members who join between July 15 and Dec. 1 a 20% discount off their first-year membership dues. CHIME membership is open to CIOs and senior IT leaders at health care-related organizations, regardless of the number of beds or size of IT staff. Join CHIME. LinkedInFacebookTwitterEmail this Story
  • Keep up with CHIME members via Twitter
    Want to know what your CIO colleagues are saying in the press? The CHIME Twitter feed is the best source for keeping up-to-date with articles and blogs featuring interviews with CHIME members. Follow CHIME on Twitter @CIOCHIME. LinkedInFacebookTwitterEmail this Story
Every path hath a puddle."
--George Herbert,
Welsh-British poet, orator and priest

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