| News for the retail banking industry |  |
 | Does Your Call Center Have The Right Tools?
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| The CFPB Today |  |  |
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- CFPB examines complaint procedure at credit-reporting agencies
The Consumer Financial Protection Bureau told a Senate banking panel that it is reviewing whether some credit-reporting agencies are breaking the law in their handling of possible errors on consumer reports. The matter was the subject of a CFPB report this month. "We have many tools with which we can make determinations about whether the law is being violated or not," Assistant Director Corey Stone said. "And in this case, that is what is going to happen." Reuters
(12/19)     
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| Regulatory Report | | |
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- Fed will give up collective opinion on economic forecast
The Federal Reserve said it will no longer try to forge a consensus opinion about a forecast of the U.S. economy. Federal Reserve Bank of Dallas President Richard Fisher suggested that Fed Chairman Ben Bernanke's news conferences can still be relied on to show the way. Reuters
(12/19)
| The Future of Money | | |
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- Banks struggle to use Twitter effectively, report finds
Banks are lagging behind other businesses in using Twitter, and when they do tweet, it's often irrelevant comments that don't engage customers, according to a report from Aite Group. Only 9% of consumers follow their primary financial institutions on Twitter, the report finds. Aite analyst Ron Shevlin provides several ways banks can develop better relationships with customers via Twitter, such as offering "tips and tricks to manage money." Bank Investment Consultant
(12/19)
| Members in the News | | |
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| Career Development | | |
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- The best bosses show no fear
There are five key traits of world-class leaders, says Adam Bryant, who writes the New York Times' "Corner Office" column. Bosses need passion, confidence, a clear vision, a sense of how to manage groups of people, and an utter fearlessness that allows them to take calculated risks without blinking. "The CEOs that I've interviewed had reverence in their voices when they talk about this quality of fearlessness," Bryant says. Knowledge@Wharton
(12/17)
| CBA Connect | | |
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CBA LIVE Early Bird Savings -- Register by Dec. 21
Register by Dec. 21 and get the best rates for CBA LIVE 2013. Early birds save $300 and CBA Members can save even more with group discounts. Come to CBA LIVE 2013, March 11-13 in Phoenix and get the latest, most in-depth analysis of CFPB developments with tailored sessions across nine areas of retail banking. Now in its fourth year, CBA LIVE features expert panels and distinguished speakers. Make your hotel reservations today at the JW Marriott Desert Ridge Resort and save with special CBA rates.
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