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January 24, 2013
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  Spa Spotlight 
The MBA for Today
The University of Scranton's online Master of Business Administration degree offers rigorous academic preparation, AACSB accreditation and access to courses taught by our world-class faculty on a 24-hour daily basis. Students can choose to pursue a General Online MBA, or choose from multiple specializations! Learn more.
  Retail Rundown 
  • Push for certification grows in natural ingredient market
    It's time to create a certification process to ensure personal-care product ingredients marketed as "natural" or "organic" truly are, says Herbalix, a U.S. company in the industry. "Our industry is self-regulated when it comes to organic certification," says Mike Fessler, Herbalix founder. "The presence of true certification and standards is still needed." (1/23) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  • Las Vegas' Mandalay Bay undergoes major renovation
    MGM Resorts International's Mandalay Bay in Las Vegas is going through major upgrades, which includes the resort's casino, restaurants and entertainment venues. "As Las Vegas continues to recover, we want MGM and Mandalay Bay to be positioned to get their fair share of the business. We think these investments will make sure we attract people here for the first time and give us the best opportunity to bring back people who haven't seen us in a while," said Chuck Bowling, Mandalay Bay's president. (Las Vegas) (1/21) LinkedInFacebookTwitterEmail this Story
  • Hotels take steps to protect guests from flu
    The Newport Harbor Group of Rhode Island is taking preventive measures to protect staff and guests from the flu at its locations. Joe McInerney, president and CEO of the American Hotel & Lodging Association, said many hotels are being proactive and there haven't been any major issues. Hotel Interactive (1/22) LinkedInFacebookTwitterEmail this Story
  Business Best Practices 
  • How to ensure your employees maintain their motivation
    You can help to ensure that your employees stay energized by providing them with feedback and giving them the chance to expand their horizons, writes Michael A. Olguin of Formula PR. "[O]ne of the best ways to keep your team motivated is to continuously offer them opportunities to take on new responsibilities, challenges or projects." Also encourage your employees to take breaks so they can stay focused, he advises. Inc. online (free registration) (1/23) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • Transform unhappy customers into loyal clients
    When confronted with a complaining customer, communicate that person's importance to the company and defuse the tense situation, writes Flavio Martins, vice president of customer support at DigiCert. Do all that's possible to solve the customer's problem and then be sure to follow up. "Solving problems, even if your company created them to begin with, does more to win the customer as a repeat customers than mere friendly service could," he writes. B2C Marketing Insider (1/23) LinkedInFacebookTwitterEmail this Story
  Finance and Economics 
  • IMF: Global economic growth is slower but risks are lower
    Global economic growth is slowing, but "acute risks" are fading, such as the disintegration of the eurozone, said Olivier Blanchard, chief economist at the International Monetary Fund. The fund expects 3.5% global economic growth this year, slightly below the projection it made in October. The IMF also forecasts 2% growth in the U.S. The Washington Post (1/23) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • Gen Y workers: Purpose matters more than pay
    Generation Y workers are motivated more by a sense of significance and purpose on the job than they are by pay, research shows, and companies can tap into that yearning in order to boost retention. Dan Schawbel, managing partner of Millennial Branding, recommends letting Gen Y employees have access to top leaders, giving them a chance to pitch their own ideas, and showing them the impact of the work they do. The Fast Track (1/23) LinkedInFacebookTwitterEmail this Story
  ISPA Info 
  • Spotlight your company's greening initiatives
    The March/April issue of Pulse magazine focuses on green strategies and sustainability. If your company and products have a heavy focus on sustainability, then this edition of Pulse is the perfect place to highlight your efforts. Contact Courtney Hacker to find out more about exposure opportunities. LinkedInFacebookTwitterEmail this Story
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All news is an exaggeration of life."
--Daniel Schorr,
American journalist

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