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March 14, 2013
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News for luxury hospitality professionals

Special Report, Part 2: The Hotel Guest Experience
As a way to stand out and to make each stay memorable for guests, hotels have created specific aromas to enhance the guest experience and to increase brand loyalty. Many not only let the scent waft through the lobby or spa, but create products with the scent that guests can purchase and take home. Read more here from

Part 1 of this special report appeared in your inbox on Tuesday, March 12.

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  Guest Experience 
  • Do hotel guests really want to go green? Yes, mostly
    Hotels may be going green, but there is a rather large divide between those who say they want to live sustainably and those who actually do so when they're in a hotel room. According to an analysis of a J.D. Power and Associates North America Hotel Guest Satisfaction Index Study, of 90% of hotel guests who were offered the chance to do something sustainable during their stays, two-thirds participated. Guests reported that they felt better when participating in sustainability programs, though some guests want little luxuries such as the use of a clean towel each day instead of reusing their linens. CNN (3/6) LinkedInFacebookTwitterEmail this Story
  • Celebrity chefs can enhance room-service menus
    The Chatwal in New York is among the many hotels that offer unique dishes for room service prepared by a celebrity chef. Others include The London West Hollywood in California, Nobu Hotel in Las Vegas and The Surrey in New York, this feature says. HotelChatter (2/28) LinkedInFacebookTwitterEmail this Story
  • Other News
Build Guest Loyalty and Gain Repeat Visitors with Access to via an easy link on your property's website enables you to provide your guests With updated around the clock news. Or you can provide your guests redemption code cards upon check-in to give them the added benefit of accessing WSJ Digital Plus both on and off premises. View the video and get started today.
  Hospitality Technology 
  • Column: 10 elements of top-notch guest service
    Developing a hotel atmosphere that exudes warmth, efficiency and value in its amenities and staff is key to securing guest loyalty, Alan Campbell writes. "The best advice that is true and to the point is this: 'If you don't take care of your customers, somebody else will,' " Campbell writes. (2/22) LinkedInFacebookTwitterEmail this Story
  • Technology drives advancement in hotel service
    More hoteliers are turning to technology to provide their guests with superior comfort and a greater level of customization over their hotel stay, this feature says. At the Fairmont Beijing Hotel, for instance, guests can choose room settings that fit their desired environment. Wireless sensors in each room also enable automatic energy-management procedures such as reducing temperature if the room is unoccupied. China Daily (Beijing) (3/2) LinkedInFacebookTwitterEmail this Story
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  Luxury Hotel News 
  • "Boatels" offer the lure of fancy hotel, a stay on the water
    Take a look inside the world's top hotel/boats, or "boatels." The Queen Mary has 314 original staterooms in Long Beach, Calif., and the former Lilla Marras is now the Harlingen Lifeboat Hotel in the Netherlands at just 14 meters long with one double bedroom. CNN (3/13) LinkedInFacebookTwitterEmail this Story
  Spotlight on Trends 
  • Hotel development booms across Asia
    There are more than 1,700 hotel projects in the works across Asia, according to 4Hoteliers. While development money is aimed mostly at China, countries such as Japan and Myanmar are slated for new Hilton properties. Vietnam will see the opening of the Six Senses Saigon River in 2013. Hotel Management online (3/11) LinkedInFacebookTwitterEmail this Story

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