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March 12, 2013
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News for luxury hospitality professionals

  Check-in 
  • Starwood ramps up global growth of luxury brands
    Starwood Hotels & Resorts Worldwide aims to open 50 new luxury hotels globally within the next five years as it seeks to capture the growth of a new generation of luxury travelers, executives said during the company's first luxury General Managers Summit in Dubai, United Arab Emirates. "Today's luxury consumer is multinational and cross-generational, defined more by their interests and mindset than their geography and demographic. This growing cadre ... moves across our portfolio of luxury hotels for business and leisure, and demands personalized service at every turn," said Paul James, global brand leader for The Luxury Collection, St. Regis and W Hotels Worldwide. TravelPulse (3/11) LinkedInFacebookTwitterEmail this Story
5 positive ways to respond to negative comments.
Social media is a great way to connect with your customers, but what do you do when the conversation takes a negative turn? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

  The Concierge Desk 
 
  • Above-and-beyond service is core to luxury hotel manager's style
    Luxury hotel manager Heinrich Morio of the Burj Al Arab in Dubai sets the service apart with individual touches such as assigning a butler to walk around the hotel breaking in a pair of new shoes for a guest with sore feet, this feature says. Attention to detail on that level is made possible by the hotel's high ratio of staffers per suite. "Luxury is defined by the amount of time our colleagues can spend with our guests," said Morio. CNN (3/12) LinkedInFacebookTwitterEmail this Story
  • Other News
The ROI of Privacy with TRUSTe Solutions
Investment in a Data Privacy Management Platform can deliver significant, positive financial returns for corporate bottom lines. The "Total Economic Impact (TEI) of TRUSTe" Study explains how Forrester Analysts calculated a 151% ROI for TRUSTe customers. Download the study now.

  Hospitality Trends and Technology 
  • Experts are optimistic about global hotel performance in 2013
    Elizabeth Randall Winkle, a director at STR Global, and a panel of experts discussed hotel performance in several international markets during a session at the recent International Hotel Investment Forum in Berlin. STR data from 2012 indicate continued improvement in hotel performance across the globe, with North America posting solid growth including an increase of 6.5% in revenue per available room. Panelists also discussed growth opportunities in Africa and Russia, which are already receiving attention from global hotel firms. HotelNewsNow.com (3/11) LinkedInFacebookTwitterEmail this Story
  • Costs, commissions top concerns for hotel owners
    Cost-cutting, rising commissions for online travel agencies and government regulations on minimum wage and health care are the biggest challenges facing hotel owners, according to attendees of the 2013 La Quinta Inns & Suites Conference. Bright spots include low interest rates that ease development and overall positive growth trends. HotelNewsNow.com (3/11) LinkedInFacebookTwitterEmail this Story
  • Cautious optimism dominates hotel-owner sentiment on economy
    A majority of luxury-hotel owners feel good about the state of their market despite concerns over dysfunction in Congress, according to a poll of attendees at this year's BITAC Luxury event. More than 40% reported having no concerns for 2013 followed by 22.5% who listed sequestration as their top worry. Hotel Interactive (3/11) LinkedInFacebookTwitterEmail this Story
  • Other News
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  Spotlight on Development 
  • Renaissance Dallas begins expansion
    The Renaissance Dallas Hotel will undergo a $20 million renovation to make it more suitable for weddings and trade conventions, said Marriott International vice chairman John Willard Marriott III. The expansion will add 30,000 square feet of space, including two ballrooms and a rooftop terrace. "It's a great building, great location, but strategically there's a big opportunity, which we clearly saw, in group business," said Marriott. The Dallas Morning News (free content) (3/11) LinkedInFacebookTwitterEmail this Story
  International Update 
  • Hotel development booms across Asia
    There are more than 1,700 hotel projects in the works across Asia, according to 4Hoteliers. While development money is aimed mostly at China, countries such as Japan and Myanmar are slated for new Hilton properties. Vietnam will see the opening of the Six Senses Saigon River in 2013. Hotel Management online (3/11) LinkedInFacebookTwitterEmail this Story
  • Other News
  Check-out 
  • Are these spa services crazy-good, or just crazy?
    As luxury spas all over the world develop new treatments and services for their clientele, some new services look a little funkier than expected. Whether it's a giant oxygen bubble, a floating pod or a cocoon suspended from the ceiling, these seemingly odd new spa treatments may just be the ticket to ultimate relaxation. The Huffington Post (3/11) LinkedInFacebookTwitterEmail this Story
  Luxury Hoteliers News 
  • 2013 hotel openings
    Hotel Chatter has just released its comprehensive list of new hotels opening all over the world in 2013. It's going to be a busy year for China and India with some growth in the U.S. as well as the Middle East and Russia. Keep checking back as the list is constantly updated. Read more. LinkedInFacebookTwitterEmail this Story
  • Chief purser for luxury cruise line
    A cruise line is looking for a chief purser with human resources generalist skills. He/she needs to have a four-year degree with at least two years in a financial related qualification. This is a shipboard position with four months onboard and two months paid vacation. Read more. LinkedInFacebookTwitterEmail this Story
Luxury Hoteliers:   LinkedIn

  SmartQuote 
We are all worms. But I do believe that I am a glow-worm."
--Winston Churchill,
British prime minister


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