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News for hotel and lodging professionals | October 31, 2012

Technology in Hospitality, Part 2
The hospitality industry must stay informed about the latest technology trends and devices flowing into an already boisterous market. This part 2 of a 2-part special report looks at a wide variety of ways hoteliers are using technology to entice new customers and keep existing ones.

Part 1 of this Special Report was published Monday, Oct. 29.

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MICROS Systems, Inc. empowers your lodging organization with integrated hotel management technologies and scalable point-of-sale and enterprise solutions that meet the needs of every type and size of hospitality operation. Come see us at the International Hotel, Motel + Restaurant Show, booth 2739, November 11-13, 2012, at Jacob K. Javits Convention Center, New York. Also, visit our website at micros.com.
  Emerging Trends & Technology 
  • Spanish hotel to offer payment method linked to guest biometrics
    The Ushuaïa Ibiza Beach Hotel in Spain is preparing to unveil a new biometrics-based payment system that allows guests to pay for their stay and other amenities at the touch of a finger. The move follows the hotel's introduction last year of RFID wristbands and totems linked to Facebook that allow guests to share their hotel experiences in real time through the social media website. Travolution (U.K.) (10/26) LinkedInFacebookTwitterEmail this Story
  • Bye-bye, room keys: Doors unlock with smartphones
    A new hotel door system by y!kes uses Bluetooth technology to grant guests room access. To use the system, hotel guests download an app and log in. The app then links the reservation to the mobile device, which notifies guests when the room is ready. After entering a PIN, guests get their room number. The system automatically checks visitors in when they enter the lobby and opens the door when they touch the handle. Hotel Management online (10/25) LinkedInFacebookTwitterEmail this Story

MICROS Systems, Inc. empowers your lodging organization with integrated hotel management technologies and scalable point-of-sale and enterprise solutions that meet the needs of every type and size of hospitality operation. Come see us at the International Hotel, Motel + Restaurant Show, booth 2739, November 11-13, 2012, at Jacob K. Javits Convention Center, New York. Also, visit our website at micros.com.
  Innovation & Trends 
  • Column: 2 tech trends that are shaping the hotel landscape
    Today's tech-savvy travelers are bringing their own mobile devices and content to their hotel rooms, which brings fresh challenges for the industry to offer compatible technology, writes technology consultant Terence Ronson. "[I]n the true fashion of trends, we now want to be un-wired and stream wirelessly to whatever is the playback unit of choice. ... Now you have to have Airplay or similar enabled devices to cope with this, and unless you are going through a refurb cycle ... then you are going to have to find a fix, to cope with this other trend," Ronson writes. Hotel News Resource/Hotel Management Asia -- Hotel Technology Guide (10/25) LinkedInFacebookTwitterEmail this Story
  • InterContinental Hotels expands mobile-app features
    InterContinental Hotels Group has launched more mobile-application features so guests can find room-upgrade opportunities and cash in on hotel dining discounts. "It's not just about booking rooms -- we're building relationships with our guests and connecting with them throughout their stay," said Michael Menis, InterContinental's vice president of interactive marketing. CNBC/Road Warrior blog (10/26) LinkedInFacebookTwitterEmail this Story
  • How to prevent employee theft
    Business owners tend to be aware of external security threats, but a large percentage of theft is carried out by employees, writes John Patrick Pullen. Employers can discourage workers from stealing by using video cameras, and they can prevent them from taking customer data by encrypting sensitive information, he writes. Even if employees aren't taking merchandise from your store, they may be costing you money in other ways, such as by making long-distance phone calls, writes Angie Mohr. Entrepreneur online (10/24), Intuit Small Business Blog (10/23) LinkedInFacebookTwitterEmail this Story
  • Hotels move into mobile advertising
    Trying to keep up with increasingly mobile-oriented consumers, advertisers are developing more mobile ads to help other businesses -- including hotels -- reach their target audiences. Many hotels are turning to Google's mobile ads. Starwood Hotels, for example, experienced a 20% jump in its mobile bookings in just a month after using Google's click-to-call ads. The New York Times (tiered subscription model) (10/28) LinkedInFacebookTwitterEmail this Story

MICROS Systems, Inc. empowers your lodging organization with integrated hotel management technologies and scalable point-of-sale and enterprise solutions that meet the needs of every type and size of hospitality operation. Come see us at the International Hotel, Motel + Restaurant Show, booth 2739, November 11-13, 2012, at Jacob K. Javits Convention Center, New York. Also, visit our website at micros.com.
  Connectivity & Technology 
  • ConTgo aims to connect clients with its API
    Technology provider conTgo says it is working with two clients to develop tailored applications they can control in-house. The apps will let customers protect customer data while using conTgo's new application programming interface. "We are creating a new kind of ecosystem that corporate IT can control from an enterprise perspective and take advantage of the travel data regardless of which TMC booked it around the world, online or offline," said conTgo co-founder and chief strategy officer Johnny Thorsen. BusinessTravelNews.com (10/25) LinkedInFacebookTwitterEmail this Story
  • Kimpton hotel in Miami targets nomadic office workers
    Kimpton Hotels has added TheDockingStation -- a lounge designed for guests who work remotely -- to the main floor of its Surfcomber Hotel in Miami. Along with 24/7 availability and complimentary Wi-Fi, the lounge also offers valet-parking discounts and hotel restaurant service that can be activated by texting "Lantao" to the restaurant's number via mobile phone. HotelsMag.com (free registration) (10/26) LinkedInFacebookTwitterEmail this Story
  

Product announcements appearing in SmartBrief are paid advertisements and do not reflect actual AH&LA endorsements. The news reported in SmartBrief does not necessarily reflect the official position of AH&LA.
 
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