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December 18, 2012
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News about digital retail commerce

  Top Story 
  • What does omnichannel mean to Saks?
    Integrating the Saks shopping experience across physical and digital platforms drives customer satisfaction and further builds loyalty, says Saks Direct President Michael Burgess, who left the world of pure-play online retail to work on the upscale department store's omnichannel efforts. "It means we have to upgrade our systems, innovate with how we serve the customer and change the way we operate and think," he says. Blog (12/18) LinkedInFacebookTwitterEmail this Story
2012 Holiday Pricing and Forecasts by Category
2012 seasonal prices are trending notably differently than they were in 2011. This report, which provides 13 charts showing the pricing trends of 2012 compared to 2011, provides information to help retailers forecast pricing to obtain their desired market position. Learn more.
  Online Retail Trends 
  • M-commerce comes into its own in purchase size, frequency
    Consumers are gradually growing more comfortable with making major purchases via their mobile devices, as revealed in the latest data from PayPal. The most valuable item bought via mobile was a bulldozer worth $48,000. The use of mobile devices to make purchases in general -- rather than just browse -- is also increasing. "Without a doubt, basket size and actual purchase amounts have increased over last year, but the more exciting trend is the increase in purchase frequency. People are finding that mobile can satisfy a wider range of purchase motivations and purchase needs, which translates into them turning to mobile more often," said Joy Liuzzo, president of Wave Collapse. (12/18) LinkedInFacebookTwitterEmail this Story
  • Fab founders spell out top 5 rules for e-commerce success
    E-commerce success starts with selling stuff consumers can't find on Amazon, say Fab founders Jason Goldberg and Bradford Shellhammer. Second, have a personality that stands out from the crowd, and take it with you when you go mobile, social and global. Forbes (12/17) LinkedInFacebookTwitterEmail this Story
82% of companies have a CX blind spot. Do you?
Discover why 82% of companies offer mediocre experiences. Contrary to popular belief, CX isn't about a beautiful store or good service. Join retail expert Doug Stephens on August 3 to learn how great CX evolves from an ability to understand and identify remarkable moments in the customer journey. Reserve your seat
  New Media & Technology 
  • Technology drives 2013 retail trends
    In 2013, more consumers will use their mobile devices to make purchases, e-commerce will move toward a direct-to-consumer model and social media will continue gaining relevance, according to Forbes. “Building and distributing a successful brand in the Internet era is about addressing the new behaviors of an evolving customer base by leveraging the changing landscape and its new dynamics,” said Brett Markinson, founder of Sole Society, a direct-to-consumer shoe company. Forbes (12/17) LinkedInFacebookTwitterEmail this Story
  • Boomerang gets social to promote local merchants
    Start-up Boomerang analyzes consumers' Facebook friends' data and geographical locations to come up with a list of local merchants they might like, then lets the user send the friend a gift certificate. Founder and CEO Zach Smith says the model is similar to Groupon, but doesn't require the deep discounts typically associated with daily deals. CNBC (12/17) LinkedInFacebookTwitterEmail this Story
5 Security Tips for Working on Your Personal Device
Finance moves fast, and the ability to work from anywhere on your smartphone or laptop could be a game-changer. But can your personal devices ever be secure enough to manage your clients' sensitive financial data? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your organization more secure. Read More
  Companies in the News 
  • Urban Outfitters provides mobile directions for late shoppers
    Last-minute shoppers looking to shop at bricks-and-mortar stores are the target for Urban Outfitters' late-season mobile campaign in New York City. The ads on Gothamist's mobile site promise a wide gift selection. The ads can tap into the location data from a user's mobile device to provide directions to the nearest store. (12/18) LinkedInFacebookTwitterEmail this Story
  • Why Nordstrom sees Amazon as its No. 1 rival
    Amazon is Nordstrom's toughest rival, Nordstrom Direct President Jamie Nordstrom says. The luxury retailer has been investing significantly in online retail and looking for ways to personalize shoppers' experience to stay competitive. "E-commerce is going to be where the majority of our future growth comes from, period," he said. Reuters (12/17) LinkedInFacebookTwitterEmail this Story
  • Other News
Retailers Blueprint for Success
Many retailers are held back by years of implementing costly and complex systems that just don't cooperate. Most retailers can't even begin to plan for the next disruption because they're too busy extinguishing everyday flames. Overcome these obstacles and drive success with a roadmap designed for your business needs. Read now >
  Featured Content 

  Interactive Advertising 
  • Amazon is on track to become ad-industry giant, experts say
    Amazon is quietly crafting a self-serve real-time-bidding ad platform that taps into exchanges and third-party platforms such as Google's AdX and PubMatic. Given Amazon's ability to track and target its users according to their purchase histories and broader interests, that could turn the e-tailer into an advertising behemoth, experts say. "I think they could become one of the bigger media companies in the next five years or so," says Darren Herman of The Media Kitchen. Adweek (12/17) LinkedInFacebookTwitterEmail this Story
Starbucks, Warby Parker, Zaarly executives to keynote Retail's BIG Show
Executives from some of the industry's most successful brands and its rising digital stars will be presenting insights at Retail's BIG Show this January. The expanded show also features two EXPO halls, more First Look content and much more. Learn more.
  Legislative & Regulatory 
  • Russia aims to make postal service more dependable
    Government officials will consider a plan next year designed to improve Russia's postal service and make deliveries more reliable. Currently, online retailer says e-commerce companies must invest significantly in infrastructure including setting up package pick-up points and operating a courier service to ensure timely delivery of purchases. Bloomberg (12/17) LinkedInFacebookTwitterEmail this Story Spotlight 
  • Take a look inside the customer-centric innovation at Brooks Brothers
    America's oldest retailer is also among the industry's most innovative. Since 1818, the brand has impressed customers with high quality and excellent service, especially as it transformed into the digital age. At Retail's BIG Show, Jan. 13 to 16 in New York City, executives at Brooks Brothers Direct will discuss how listening and innovating based on customer feedback has led to powerful results as the company transitions to an omnichannel business. Learn more. LinkedInFacebookTwitterEmail this Story
  • Pinterest vs. Facebook: Which site wins at shopping engagement?
    As one of the newest social media darlings, Pinterest has established itself as the dominant source for visual inspiration, with questions now focusing on e-commerce comparisons vis-à-vis Facebook. In a new white paper posted in the library, Bizrate Insight tackles how shopping conversions and product inspiration measure up between the two channels, and how activities with brands and retailers vary by each platform. Download the white paper. LinkedInFacebookTwitterEmail this Story
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There are two things that one must get used to or one will find life unendurable: the damages of time and injustices of men."
--Nicolas Chamfort,
French writer

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