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December 18, 2012
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News about digital retail commerce

  Top Story 
 
  • What does omnichannel mean to Saks?
    Integrating the Saks shopping experience across physical and digital platforms drives customer satisfaction and further builds loyalty, says Saks Direct President Michael Burgess, who left the world of pure-play online retail to work on the upscale department store's omnichannel efforts. "It means we have to upgrade our systems, innovate with how we serve the customer and change the way we operate and think," he says. Shop.org Blog (12/18) LinkedInFacebookTwitterEmail this Story
 
2012 Holiday Pricing and Forecasts by Category
2012 seasonal prices are trending notably differently than they were in 2011. This report, which provides 13 charts showing the pricing trends of 2012 compared to 2011, provides information to help retailers forecast pricing to obtain their desired market position. Learn more.
  Online Retail Trends 
  • M-commerce comes into its own in purchase size, frequency
    Consumers are gradually growing more comfortable with making major purchases via their mobile devices, as revealed in the latest data from PayPal. The most valuable item bought via mobile was a bulldozer worth $48,000. The use of mobile devices to make purchases in general -- rather than just browse -- is also increasing. "Without a doubt, basket size and actual purchase amounts have increased over last year, but the more exciting trend is the increase in purchase frequency. People are finding that mobile can satisfy a wider range of purchase motivations and purchase needs, which translates into them turning to mobile more often," said Joy Liuzzo, president of Wave Collapse. MobileCommerceDaily.com (12/18) LinkedInFacebookTwitterEmail this Story
  • Fab founders spell out top 5 rules for e-commerce success
    E-commerce success starts with selling stuff consumers can't find on Amazon, say Fab founders Jason Goldberg and Bradford Shellhammer. Second, have a personality that stands out from the crowd, and take it with you when you go mobile, social and global. Forbes (12/17) LinkedInFacebookTwitterEmail this Story
FEATURED ARTICLE: 10 Small-Business Predictions for 2015
Things are looking up for small businesses in 2015. We count down the 10 ways you can get ahead in the New Year. Read the article.

  New Media & Technology 
 
  • Technology drives 2013 retail trends
    In 2013, more consumers will use their mobile devices to make purchases, e-commerce will move toward a direct-to-consumer model and social media will continue gaining relevance, according to Forbes. “Building and distributing a successful brand in the Internet era is about addressing the new behaviors of an evolving customer base by leveraging the changing landscape and its new dynamics,” said Brett Markinson, founder of Sole Society, a direct-to-consumer shoe company. Forbes (12/17) LinkedInFacebookTwitterEmail this Story
  • Boomerang gets social to promote local merchants
    Start-up Boomerang analyzes consumers' Facebook friends' data and geographical locations to come up with a list of local merchants they might like, then lets the user send the friend a gift certificate. Founder and CEO Zach Smith says the model is similar to Groupon, but doesn't require the deep discounts typically associated with daily deals. CNBC (12/17) LinkedInFacebookTwitterEmail this Story
Complex Compliance Regulations Raise the Stakes for Organizations
Wage and hour lawsuits are steadily rising thanks to increasingly complex compliance regulations. Insulate your organization from FLSA issues and reduce costs with automated workforce management solutions.
Read the White Paper >>

  Companies in the News 
 
  • Urban Outfitters provides mobile directions for late shoppers
    Last-minute shoppers looking to shop at bricks-and-mortar stores are the target for Urban Outfitters' late-season mobile campaign in New York City. The ads on Gothamist's mobile site promise a wide gift selection. The ads can tap into the location data from a user's mobile device to provide directions to the nearest store. MobileCommerceDaily.com (12/18) LinkedInFacebookTwitterEmail this Story
  • Why Nordstrom sees Amazon as its No. 1 rival
    Amazon is Nordstrom's toughest rival, Nordstrom Direct President Jamie Nordstrom says. The luxury retailer has been investing significantly in online retail and looking for ways to personalize shoppers' experience to stay competitive. "E-commerce is going to be where the majority of our future growth comes from, period," he said. Reuters (12/17) LinkedInFacebookTwitterEmail this Story
  • Other News
6 Best Practices to Continuous Planning Success
Whether you call it 'forecasting' or 'planning', the key is to enable a continuous process that delivers real-time, up-to-date information to drive effective business decisions. Download this whitepaper to learn how you can bring everyone in your organization into your planning process.

  Featured Content 
 

  Interactive Advertising 
  • Amazon is on track to become ad-industry giant, experts say
    Amazon is quietly crafting a self-serve real-time-bidding ad platform that taps into exchanges and third-party platforms such as Google's AdX and PubMatic. Given Amazon's ability to track and target its users according to their purchase histories and broader interests, that could turn the e-tailer into an advertising behemoth, experts say. "I think they could become one of the bigger media companies in the next five years or so," says Darren Herman of The Media Kitchen. Adweek (12/17) LinkedInFacebookTwitterEmail this Story
Starbucks, Warby Parker, Zaarly executives to keynote Retail's BIG Show
Executives from some of the industry's most successful brands and its rising digital stars will be presenting insights at Retail's BIG Show this January. The expanded show also features two EXPO halls, more Shop.org First Look content and much more. Learn more.
  Legislative & Regulatory 
  • Russia aims to make postal service more dependable
    Government officials will consider a plan next year designed to improve Russia's postal service and make deliveries more reliable. Currently, online retailer Ozon.ru says e-commerce companies must invest significantly in infrastructure including setting up package pick-up points and operating a courier service to ensure timely delivery of purchases. Bloomberg (12/17) LinkedInFacebookTwitterEmail this Story
  Shop.org Spotlight 
  • Take a look inside the customer-centric innovation at Brooks Brothers
    America's oldest retailer is also among the industry's most innovative. Since 1818, the brand has impressed customers with high quality and excellent service, especially as it transformed into the digital age. At Retail's BIG Show, Jan. 13 to 16 in New York City, executives at Brooks Brothers Direct will discuss how listening and innovating based on customer feedback has led to powerful results as the company transitions to an omnichannel business. Learn more. LinkedInFacebookTwitterEmail this Story
 
  • Pinterest vs. Facebook: Which site wins at shopping engagement?
    As one of the newest social media darlings, Pinterest has established itself as the dominant source for visual inspiration, with questions now focusing on e-commerce comparisons vis-à-vis Facebook. In a new white paper posted in the Shop.org library, Bizrate Insight tackles how shopping conversions and product inspiration measure up between the two channels, and how activities with brands and retailers vary by each platform. Download the white paper. LinkedInFacebookTwitterEmail this Story
Learn more about Shop.org ->Website  |  Events  |  Research  |  Shop.org Blog  |  Join Shop.org

  SmartQuote 
There are two things that one must get used to or one will find life unendurable: the damages of time and injustices of men."
--Nicolas Chamfort,
French writer


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