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March 20, 2013
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  Best Business Practices 
  • Tips for keeping customers loyal
    In addition to searching for new customers for your business, it's important to show your current customers that you appreciate their business. Stay in touch by sharing valuable information with them, sending handwritten notes and letting them know about everything you're doing to meet their needs. Entrepreneur online (3/18) LinkedInFacebookTwitterEmail this Story
  • Other News
  Industry Insight 
  • Keep HRAs compliant with new health care rules
    Affordable Care Act rules have brought uncertainty regarding how to structure health reimbursement arrangements, which continue to be popular among employees. Only employees enrolled in the company's health plan should be covered by an HRA, though current account holders not enrolled in a health plan may spend down their HRAs, writes Jody Dietel of WageWorks and Save Flexible Spending Plans. Pair HRAs with flexible spending accounts, ensure rehired retirees' HRAs are not jeopardized, and review eligibility rules, plan design and account spending for HRAs to adapt to new health care regulations. (3/19) LinkedInFacebookTwitterEmail this Story
  • Commentary: Insurers can cross-sell, up-sell to write new policies
    A "new, disruptive paradigm" of cross-selling and up-selling could help insurers find new business as traditional marketing strategies bring low response rates, Chet Gladkowski writes. Analytics is one factor that can help, he writes. "Because you already know the client, their policy, payment patterns, claims experience and much more, you can intelligently select and make offers for up selling additional coverage onto existing policies in addition to cross selling new lines of business," Gladkowski writes. (3/18) LinkedInFacebookTwitterEmail this Story
  • Other News
  Market Trends 
  • Survey gauges consumer confidence in buying health insurance
    Many Americans have strong confidence in their ability to choose their own health care coverage through new public marketplaces, a recent survey found. Among uninsured, self-insured and employer-insured respondents, 53% of the uninsured and 60% of the self-insured were confident in making the right coverage choice. Previously insured survey respondents ages 45 to 64 years old were more confident in their decision-making abilities than 18- to 44-year-olds. (3/19) LinkedInFacebookTwitterEmail this Story
  • EBRI: Workers' concern rises for future Medicare benefits
    Concern and anxiety over retirement and Medicare are on the rise, with just 6% of workers being confident that future Medicare will match today's value and nearly 70% saying they will receive lower benefits than today's retirees do, according to the annual Retirement Confidence Survey conducted by the Employee Benefit Research Institute. Among workers' top retirement concerns are long-term care expenses (39%) and medical expenses (29%), and 36% say they will continue working after they turn 65. The Hill/Healthwatch blog (3/19) LinkedInFacebookTwitterEmail this Story
  • Experts: Wellness programs see ROI and should be encouraged
    Companies throughout the U.S. are seeing health care cost savings from employee wellness programs, despite a recent blog post that said such programs were not the money-savers people thought they could be, according to Kenneth Thorpe, chairman of the Partnership to Fight Chronic Disease, and Mary Grealy, president of the Healthcare Leadership Council. Their blog post in the Huffington Post said employee wellness programs should be encouraged because better health in the workplace is needed to fight chronic disease. The Huffington Post/The Blog (3/18) LinkedInFacebookTwitterEmail this Story
  • Other News
  Health Insurance Plan Company News 
Protect Medicare Advantage
CMS has proposed new cuts to Medicare Advantage that will have a devastating impact on seniors. Beneficiaries will face an average $50 to $90 per month in higher costs and benefit reductions. Visit the Coalition for Medicare Choices to learn more.
  Vendor Company News 
  AHIP News 
  • Protect Medicare Advantage
    Proposed changes to Medicare Advantage payments will impact the 14 million beneficiaries who rely on this critically important part of Medicare. Combined with the cuts included in the health reform law, these changes will likely result in higher out-of-pocket costs, reduced benefits, and fewer health care choices. Join the Coalition for Medicare Choices to preserve Medicare Advantage. LinkedInFacebookTwitterEmail this Story
  • Multiple Purse Cards, Combining Savings Accounts and Targeted Incentives
    Consumers are increasingly taking on more responsibility for their health care choices. Join us from 2 p.m. to 3:30 p.m. ET on March 26 to learn about a new generation of rules-based debit and prepaid cards that have been developed to engage consumers in their health care and general wellness. Register now. LinkedInFacebookTwitterEmail this Story
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Contract Review and Compliance AttorneyAmerica's Health Insurance Plans (AHIP)Washington, DC
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CAQH Managing Director, Finance and AdministrationCouncil for Affordable Quality HealthcareWashington, DC
CAQH CORE Manager, Education, Outreach and Participant RelationsCouncil for Affordable Quality HealthcareWashington, DC
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Quality is not an act, it is a habit."
Greek philosopher

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